Summary
Overview
Work history
Education
Skills
Timeline
Generic

Claire Bywood

Hull,ERY

Summary

Experienced with focus on administrative and operational support. Delivers streamlined processes and enhanced organisational efficiency through strong analytical and problem-solving skills. Committed to fostering collaborative environments and ensuring compliance with all regulations and standards.

Overview

23
23
years of professional experience

Work history

HR Admin Support Officer

Modality Partnership Hull Division
Hull, ERY
03.2022 - 05.2025
  • Recruitment and on-boarding for all new employees. This can be up to 7 new employees per week.
  • Ensuring all right to work checks are carried out using multiple government and professional web sites.
  • Responding to high volumes of queries regarding HR policies and procedure from manager and future employees, ensuring accurate information is provided at all times.
  • Conflict resolution investigations which requires assisting the HR Manager to carry out thorough investigation/resolution procedures maintaining compliance at all times.
  • Contract amendment requests and adding those details onto the pay roll system. This can be around 15-20 requests per day.
  • Update databases with employee information ensuring attention to detail is used at all times.
  • Produce job advertisements and place them on Indeed, NHS job and company intranet.
  • Collaborated well within a multi-disciplinary team, fostering a positive work environment.
  • Delivered training sessions on new software tools, boosting staff competency levels.
  • Adapted quickly to changing environments whilst maintaining high work standards.
  • Escalated critical issues promptly, minimising downtime.
  • Managed multiple tasks to meet strict deadlines.

Senior Patient Experience Officer

Modality Partnership Hull Division
Hull, East Riding Of Yorkshire
10.2022 - 02.2024
  • Within this role I dealt with complaints which were received for 10 divisions based within Modality Partnership with a customer footprint of over 100,000.00 patients.
  • Training other team members ensuring skills were demonstrated to meet KPI’s.
  • A large part of my role was investigating concerns raised by patients, local government and the Ombudsman.
  • Use of multiple IT systems to provide resolutions to ensure a positive outcome for all involved.
  • Keep people updated regarding time scales maintaining a professional relationship with them at all times ensuring they felt listened to and understood.
  • Handled sensitive information with discretion and professionalism.
  • Worked diligently under pressure whilst preserving high-quality output.
  • Performed thorough investigations into reported incidents, leading to accurate record-keeping.
  • Gathered evidence carefully from patients records providing an out come letter ensuring complete accuracy.

Care Navigator

Modality Partnership Hull Division
Hull, ERY
01.2007 - 10.2022
  • Customer Service Work – dealing with members of the public both via telephone or face to face being their first point of contact when calling for appointments. Managing targets of 100 calls per day.
  • Listening and taking accurate information to ensure patients receive correct care/treatment required using empathy at all times.
  • Identifying vulnerable people and directing patients to correct services if unable to help for example minor injuries, Crisis Team or A&E.
  • Chaperoning GPs making sure patients were comfortable and supported throughout their procedure.
  • Good knowledge of System One, E Consults and AccuRX.
  • Carried out day-to-day duties accurately and efficiently.
  • Worked flexible hours, covering evenings until 8pm, weekends and un covered shifts.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Receptionist

Dr Yagnik Surgery
Hull, North Yorkshire
01.2006 - 01.2007
  • Greeting customers on arrival and booking them in on Emis for their appointments.
  • Answering incomingand making out going calls to arrange appointments and issuing prescriptions.
  • Preparing doctors room ready for surgery and ensuring all patient’s notes were in correct appointment time order.
  • Re-stocking of treatment rooms after clinics and completing blood cards, blood / stool bottles and various other forms as required.
  • Filing and other general office duties.
  • Utilised multi-line telephone system to manage incoming calls effectively.

Administrator/Service Department Administrator

C D Bramall/Evans Halshaw
Hull, Kingston Upon Hull
05.2002 - 01.2006
  • Responsible for producing quotes for the Sales Dealer Principle and all Sales Executives for potential sales of vans and cars.
  • Arranged meetings and produced minutes of meeting.
  • Once this role became redundant, I moved to the Marketing Department and assisted with all Marketing Events from mail sending to corporate events.
  • My final years at CD Bramall took place within the Service Department at Brighton Street, I would receive vehicles from people who were bringing their cars in for repair work or MOTS ensuring correct details and information were obtained at all times.
  • Provide quotes and call customers/companies to make them aware on how much repair work would be.



Education

RSA II - G.C.S.E Examinations

The Marvell College
Hull

NVQ level 2 in Business Administration - NVQ

J H P Training
Hull

RSA Level 2 in Information Technology - NVQ

Euoropean Business Academy
Hull

NEBS level 2 in Supervisory Management - NEBS

Tryton Foods
Hull

Safe Guiding Children -

Child Dynamix
Hull

Blue Stream Academy -

Modality Partnership
Hull

High School Diploma - G.C.S.E 9 Including Mathematics And English

The Marvell College
Hull
08.1993

Skills

  • Investigative research and reporting
  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Full UK driving licence
  • Teamwork
  • Customer focus
  • Complaint handling

Timeline

Senior Patient Experience Officer

Modality Partnership Hull Division
10.2022 - 02.2024

HR Admin Support Officer

Modality Partnership Hull Division
03.2022 - 05.2025

Care Navigator

Modality Partnership Hull Division
01.2007 - 10.2022

Receptionist

Dr Yagnik Surgery
01.2006 - 01.2007

Administrator/Service Department Administrator

C D Bramall/Evans Halshaw
05.2002 - 01.2006

RSA II - G.C.S.E Examinations

The Marvell College

NVQ level 2 in Business Administration - NVQ

J H P Training

RSA Level 2 in Information Technology - NVQ

Euoropean Business Academy

NEBS level 2 in Supervisory Management - NEBS

Tryton Foods

Safe Guiding Children -

Child Dynamix

Blue Stream Academy -

Modality Partnership

High School Diploma - G.C.S.E 9 Including Mathematics And English

The Marvell College

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Claire Bywood