Claire Bunce
Dalkeith,Midlothian
Summary
Accomplished professional with a strong proficiency in the Microsoft Office suite and extensive expertise in client relationship management. Demonstrates exceptional skills in staff development, known for outstanding customer service, effective project management, and time management efficiency. Adept at maintenance coordination, resourcefulness, and multitasking capability. Proven track record in conflict resolution, process improvement, and budget management with a proactive approach to achieving organisational goals.
Overview
17
17
years of professional experience
Work history
Head of Lettings
Northwood
Edinburgh
05.2023 - Current
- Maintained accurate records of all rental activities, ensuring transparency.
- Oversaw training sessions for lettings staff enhancing team performance.
- Enhanced client relationships by providing professional lettings advice.
- Improved efficiency by streamlining administrative processes.
- Facilitated eviction proceedings when required, protecting landlord interests.
- Created robust reporting systems to track progress accurately.
- Ensured compliance with industry regulations through rigorous auditing practices.
- Delegated tasks effectively, promoting accountability and high-performance culture.
- Handled customer complaints professionally, resulted in improved client relations.
- Planned routes and schedules to achieve consistent service availability.
Property Manager
Northwood
Edinburgh
01.2014 - 05.2023
- Conducted thorough background checks on potential tenants, mitigating risk of default or damage to properties.
- Carried out property inspections for maintaining a high standard of cleanliness and repair.
- Managed tenant move-ins and move-outs efficiently, reducing property vacancy periods.
- Increased tenant satisfaction by addressing and resolving complaints promptly.
- Coordinated repair work, providing swift resolution while keeping stress levels minimal for all parties involved.
- Ensured compliance with housing laws and safety regulations, protecting both landlord and tenant rights.
- Managed multiple rental properties with outstanding planning and organisation.
- Oversaw property maintenance, working with various tradesmen to complete repairs.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled high-pressure situations, delivered projects on deadline.
- Organised comprehensive schedules to maximise daily property viewings.
Property Services Administrator
Viewpoint
Edinburgh
04.2013 - 01.2014
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Provided comprehensive secretarial support to the management team, ensuring smooth daily operations.
- Ensured safety regulations compliance with regular checks and updates.
- Facilitated effective communication by liaising between tenants and management staff.
- Demonstrated knowledge of health and safety regulations by adhering strictly to guidelines during all tasks.
- Completed paperwork accurately for proper record-keeping.
- Prioritised urgent repair jobs effectively, preventing further damage.
- Liaised with external contractors for specialised repairs.
Lettings Negotiator
Northwood
Edinburgh
10.2008 - 04.2013
- Facilitated resolution of tenant disputes, maintaining a harmonious environment.
- Achieved quicker leasing periods with proactive communication strategies.
- Organised regular property checks to maintain quality standards.
- Ensured legal compliance in all lettings transactions, reducing risk exposure.
- Marketed properties effectively for increased interest from potential tenants.
- Collaborated closely with maintenance team for prompt issue resolution.
- Assessed client needs carefully, offering suitable property options accordingly.
- Ensured smooth day-to-day operations by resolving phone and email enquiries each day.
- Managed and rented out rental properties.
Education
Scottish Qualifications Certificate -
Newbattle High School
MidlothianScottish Qualifications Certificate - Administration
Modern Apprenticeship
EdinburghScottish Qualifications Certificate - Technical Award in Residential Letting and Property Management
Propertymark
EdinburghSkills
- Client relationship management
- Continuous Improvement implementation
- Interpersonal communication
- Project Management
- Outstanding customer service
- Maintenance coordination
- Multitasking capability
- Conflict Resolution
- Budget management
- Proactive approach
- Effective trainer
- Subject Matter Expert
Timeline
Head of Lettings
Northwood
05.2023 - Current
Property Manager
Northwood
01.2014 - 05.2023
Property Services Administrator
Viewpoint
04.2013 - 01.2014
Lettings Negotiator
Northwood
10.2008 - 04.2013
Scottish Qualifications Certificate -
Newbattle High School
Scottish Qualifications Certificate - Administration
Modern Apprenticeship
Scottish Qualifications Certificate - Technical Award in Residential Letting and Property Management
Propertymark
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