Claire Brooks
Summary
Highly organized professional with proven expertise in market research and project management. Demonstrated ability to manage multiple projects simultaneously while maintaining attention to detail and effective communication with clients and team members. Proficient in Microsoft Office and various market research tools, including Ascribe and SPSS. Experienced in remote work environments, currently serving as a transport assistant in the agricultural sector.
Overview
30
30
years of professional experience
Work history
Accounts & Administrative Assistant
RHE Global
Newcastle Emlyn, Carmarthenshire
2026.06 - Current
- Perform bookkeeping tasks, including invoicing and expense tracking.
- Handling incoming calls for staff, answering questions, directing calls and documenting messages.
- Support staff with administrative needs for photocopying, faxing and filing.
- Examine, scanning and inputting documents in software system.
- Sorting and organising different types of information by document type, personnel or location.
- Keep adequate office supplies on hand to support staff and business requirements.
- Accurately reconcile and process expense reports for 10 employees.
- Document financial transactions in Sage and classified each with correct code.
- Managing Petty Cash
- Credit Control
- Use and Maintenance f company CRM software.
- Administration of Subscription renewals.
Transport Assistant
Stepside Agri
Cardigan
2024.03 - 2026.05
- Collated and entered data into multiple spreadsheets.
- Assisted in database maintenance tasks.
- Maintained filing and archive systems.
- Supported paperwork collation for internal audits.
- Input invoices on Xero and assisted finance officer with invoice preparation and transport manager with payroll tasks.
- Processed up to 20 Drivers daily paper work including subcontractors.
- Ensured all paperwork met with compliance standards.
Office Administrator
Castle Architectural Designs
Newcastle Emlyn
2021.06 - 2024.03
- Assisted with general office tasks including creating invoices.
- Supported filing and ordering of stationery supplies.
- Handled telephone calls and planned lists appropriately.
- Created and utilised Excel spreadsheets for data management.
Fieldwork Manager
Delineate Agency
London/ Newcastle Emlyn
2019.08 - 2021.06
- Assisted in creation of new projects on two platforms related to market research.
- Supported daily oversight of projects to ensure targets were met.
- Helped adjust daily quota targets as necessary.
- Facilitated training for staff to improve customer service.
- Provided onsite training for new team members.
- Monitored project timelines for completion on schedule.
- Coordinated with suppliers to secure timely deliveries.
Accounts Manager
Inner Security
Llandysul
2018.04 - 2019.06
- Create quotes for projects to support sales processes.
- Update Excel spreadsheets to track workloads and project progress.
- Assist with invoicing upon completion of projects to ensure accurate billing.
- Coordinate delivery schedules to meet customer requirements on time.
Administrative Assistant
Diaoni Organic
Abercych
2017.10 - 2018.04
- Managed export documentation for organic milk and milk products to China, Hong Kong and Singapore.
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times.
- Assisted staff with various administrative tasks including photocopying, faxing and filing.
- Organised filing systems for efficient use and retrieval by personnel.
- Processed customer orders, coordinated related documentation and adjusted account balances accordingly.
Coding Manager
WorldOne Sermo
London
2008.01 - 2017.03
- Assisted in establishing coding department for company.
- Provided training for new team members on-site.
- Engaged in coding using Ascribe package.
- Worked full-time for four years, then transitioned to part-time for five years.
- Delivered tasks effectively within tight deadlines.
- Executed daily operations with accuracy and efficiency.
- Adapted to flexible hours, including nights, weekends, and bank holidays.
- Completed responsibilities to meet targets efficiently.
- Oversaw daily tasks to maintain productivity levels.
Project manager
TNS
London
2006.01 - 2008.01
- Assisted in managing field projects from client contact to project completion.
- Supported project setup and management activities.
- Collaborated with internal departments to ensure efficient results for clients.
Safari Guide
Kapama Game reserve
Hoedspruit, South Africa
2005.01 - 2005.09
- Trained as a Safari Guide from June 2004 until December 2004 in Thabazimbi in South Africa and then went onto work in Kapama Game Reserve in the Greater Kruger taking guests out on Game Drive,
- Enhanced guest experience by providing comprehensive information about wildlife and habitat.
- Prepared tour schedules to optimise sightings of diverse species in the wild.
- Organised night drives for unique nocturnal wildlife viewing experiences.
- Communicated regularly with base camp to keep them informed about group's location and status.
- Conducted daily vehicle checks to ensure safe and smooth operation during safaris.
- Led groups on walking safaris for immersive, up-close encounters with wildlife.
- Assisted tourists in identifying different species, enriching their understanding of the ecosystem.
- Ensured safety of all participants whilst conducting safari tours.
- Shared fascinating insights about animal behaviour, increasing tourist engagement and satisfaction.
- Maintained detailed records of animal sightings, contributing valuable data to ongoing research projects.
- Handled logistics related to accommodation, transport and meals during multi-day safaris; maximised comfort levels throughout trip.
- Coordinated with other guides, ensuring complete coverage of game reserve areas each day.
- Protected group members by following safety guidelines.
Project manager
TNS
London
2002.11 - 2004.05
- Assisted in managing field projects from client contact to project completion.
Supported project setup and coordination activities.
Facilitated communication between internal departments to ensure timely client deliverables.
Logistics Manager
Data Field
London
2000.01 - 2002.04
- Oversaw team of data entry and postal clerks.
- Supported management of large postal surveys.
- Assisted in employing temporary staff during busy periods.
- Organised employee rosters for effective manpower allocation.
- Educated teams on best practices to enhance logistics operations and performance.
Coding Manager
Fieldworks (Quadrangle)
London
1998.01 - 2000.01
- Assisted in establishing coding department for a developing operations arm at Quadrangle Market Research.
- Conducted questionnaire coding and data entry tasks.
- Supported hiring and training of temporary staff members.
- Executed daily tasks with precision and efficiency.
Coder
Framework
London
1996.08 - 1998.01
- Assist coding team by manually inputting questionnaire data into systems.
- Support data entry processes using Excel to organise and manage information.
- Collaborate with team members to ensure accurate coding and data direction on Quantum system.
Education
Personal Trainer Qualification -
The Training Room
Cardiff, WalesBachelor of Science - Rural Resource Management
University College of Wales - Bangor
Bangor, Gwynedd, WalesSecondary Education Exam - A'levels
Davenant Foundation School
Loughton, Essex, EnglandGCSE - undefined
Bancrofts Public School
Woodford Green, Essex, EnglandSkills
- Efficient organisation
- Office equipment operation
- Data inputting
- Accounting basics
- Knowledge of gdpr compliance
- Flexibility in task handling
- Spreadsheet creation
- Database management
- Records management
- Task prioritisation
- Telephone etiquette
- Confidentiality maintenance
- Data organisation
- Document preparation
- Billing procedures
- Written correspondence
- Microsoft Office proficiency
- Verbal articulation
- Filing systems knowledge
- Time efficiency
- Invoice processing
- Project Management
Interests
Running 10km/ half marathons, spinning, actually any form of fitness, horse riding, travelling, music, walking my dogs.
Timeline
Accounts & Administrative Assistant
RHE Global
2026.06 - Current
Transport Assistant
Stepside Agri
2024.03 - 2026.05
Office Administrator
Castle Architectural Designs
2021.06 - 2024.03
Fieldwork Manager
Delineate Agency
2019.08 - 2021.06
Accounts Manager
Inner Security
2018.04 - 2019.06
Administrative Assistant
Diaoni Organic
2017.10 - 2018.04
Coding Manager
WorldOne Sermo
2008.01 - 2017.03
Project manager
TNS
2006.01 - 2008.01
Safari Guide
Kapama Game reserve
2005.01 - 2005.09
Project manager
TNS
2002.11 - 2004.05
Logistics Manager
Data Field
2000.01 - 2002.04
Coding Manager
Fieldworks (Quadrangle)
1998.01 - 2000.01
Coder
Framework
1996.08 - 1998.01
Bachelor of Science - Rural Resource Management
University College of Wales - Bangor
Secondary Education Exam - A'levels
Davenant Foundation School
GCSE - undefined
Bancrofts Public School
Personal Trainer Qualification -
The Training Room