Experienced professional with a strong foundation in operations oversight, staff planning, and compliance regulations understanding. Demonstrates expertise in inventory management, security compliance, and ethical standards upholding while maintaining high levels of food allergy awareness and emergency preparedness. Adept at training and development, KPI monitoring, and creating effective staff rotas and deployment plans to optimise team performance. Skilled in diplomatic communication and professional relationship building, with a proven ability to uphold profit and loss comprehension for sustained business growth. Career focus includes leveraging improvisation skills and mixing techniques to drive operational excellence while fostering a culture of continuous improvement.
Overview
33
33
years of professional experience
Work history
Section manager
Asda Superstore
Leeds, Yorkshire
2011.04 - 2025.10
Maintained filing system to speed document retrieval for incoming requests.
Supervised daily tasks to maintain accuracy and ensure timely delivery.
Applied safety regulations and procedures consistently across all working activities.
Built customer rapport using clear, effective communication techniques daily.
Coordinated with other departments to keep workflow delivery steady.
Led weekly meetings to monitor progress against department goals.
Resolved team conflicts quickly to protect working relationships and morale.
Ran day-to-day section operations by setting schedules for training evaluations.
Motivated staff by aligning achievable goals with organisational objectives.
Owned day-to-day leadership to hit section targets on time and budget.
Oversaw scheduling and task allocation to deliver projects on time.
Delegated decisions based on individual strengths and capabilities.
Assessed staff performance regularly to raise service delivery standards.
Set up open dialogue sessions to strengthen departmental communication.
Drove coordinated project delivery to complete work on time.
Martial Arts Instructor
Spirit Taekwondo Academies
WOKINGHAM, BERKSHIRE
2001.09 - 2017.01
Ran martial arts business with partner and delivered daily instruction.
Instructed children aged 3+ through adults across beginner and advanced classes.
Competed in many national and international tournaments over multiple years.
Built strong parent relationships through regular progress communication updates.
Monitored student engagement throughout each class to sustain enjoyable learning.
Administered belt-level exams to support advancement to next rank.
Modeled appropriate conduct to encourage positive behaviour during class leadership.
Motivated learners using verbal praise and awards for outstanding achievements.
Assessed performance during class activities and provided corrective feedback as needed.
Provided individual support to struggling students to reach training potential.
Planned tailored sessions matching each student’s skill level and needs.
Taught unarmed defence through demonstration and hands-on training exercises.
Demonstrated advanced techniques for experienced students who mastered fundamentals.
Trained intermediate and advanced classes across a variety of techniques.
Reported student progress to individuals and parents through scheduled communication.
Instructed safe technique and proper form protocols during sparring skills.
Used humour martial arts knowledge and creativity to inspire students.
Prepared fighters using advanced techniques and tournament-specific fighting skills.
Observed student qualifications limits abilities interests and learning preferences.
Attended professional meetings conferences and workshops to improve competence.
Instructed and monitored equipment use and care to prevent injury.
Cpl
British Army
Aldershot, Hampshire
1992.06 - 1995.06
Soldier
Worked with coworkers to complete tasks.
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Participated in ongoing training to enhance own job skills and knowledge.
Carried out day-to-day duties accurately and efficiently.
Successfully delivered on tasks within tight deadlines.
Supported team by demonstrating respect and willingness to help.
Cleaned work areas and equipment to maintain faultless hygiene standards.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Primary school - Primary
St Mary's
Dorset, Poole
04/1981 - 07/1987
GCSE -
Queen Elizabeth
Dorset, Wimborne
TQUK Level 2 Counselling Skills - Counselling
Leicester College
Leicester
03/2026 - 07/2026
GCSEs - All areas
St. Genevieve’s Convant
Dorchester, Dorset
09/1987 - 07/1990
Skills
Management of professional relationships
Preparedness for emergencies
Planning staff deployment and schedules
Maintenance of work areas
Oversight of operations processes
Management of inventory levels
Ensuring security compliance
Awareness of food allergies in food service
Skills in improvisation techniques
Expertise in mixing techniques for culinary purposes