Summary
Overview
Work history
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Claire Agnew

Felixstowe,Suffolk

Summary

I am experienced in hotel policy implementation and compliance with industry standards, with a proven track record in event and banquet organisation. I demonstrate expertise in event planning and promotion, coupled with extensive food and beverage knowledge. I am skilled in diplomacy and tact, with the aim to leverage these competencies to enhance guest experiences.

Overview

27
27
years of professional experience
1
1
Certification

Work history

Guest service manager

Kew Green Hotels
Ipswich, Suffolk
03.2023 - Current
  • I run the Food & Beverage department as well as dealing with the Meeting & Events within the hotel.
  • I have a team I work with, I am good at delegating duties effectively while promoting teamwork and productivity.
  • The hotels brand reputation is important it is important I implement adherence to company policies and standards.
  • Guest satisfaction is crucial I enhance this by addressing and resolving complaints promptly.
  • I work well under pressure and am proud to run smooth operations during peak hours by effective resource allocation.
  • I work with customers to ensure their events and functions run to plan.
  • I lease with all departments within the hotel to ensure the smooth running of our events, functions and conferences
  • I like to develop a rapport with regular guests, enhancing loyalty towards the hotel.
  • In my role I train new staff members for improved customer service delivery.

Managing director

CMA Events Limited
Felixstowe, Suffolk
08.2020 - 08.2024
  • This was my own business. I provided venue décor, wedding & event co-ordination.
  • I had a small team that worked with me and I liaised and worked with many local businesses to provide the correct services for my customers
  • Within this business, I also ran and co-ordinated a private wedding venue. This offered exclusive, luxury wedding ceremonies and receptions to our couples.
  • I built a strong reputation within the Wedding community, enlisting trust and recommendations.

Supermarket shelf stacker

Tesco Extra
Martlesham, Suffolk
06.2020 - 01.2022
  • Checked use-by dates regularly, removed out-of-date items from shelves promptly for food safety compliance.
  • Collaborated well within team to ensure tasks completed quickly and effectively.
  • Organised products on the shelf according to the shop's planograms guidelines.
  • Stocked shelves for easy customer access to products.

Operations manager

Let's Party Ltd
Felixstowe, Suffolk
08.1998 - 07.2020
  • I worked closely with the manager to build the business over many years
  • Learnt my trade and developed my skills as a event co-ordinator, specialising in weddings.
  • I worked with vendors to ensure timely delivery of services.
  • I managed ordering of stock, for each function.
  • Maintained smooth-running business operations.

Education

OCN - Floristry Level 1 & 2

Eastern Region
Ipswich
2007 - 2008

GCSEs -

Skills

  • Hotel policy implementation
  • Compliance with hotel standards
  • Event and banquet organisation
  • Event planning expertise
  • Food and beverage knowledge
  • Diplomacy and tact
  • Event planning and promotion
  • Health and Safety Compliance

Certification

First Aid

Food Hygiene

Personal drinks licence

Affiliations

  • reading, crafting, going for walks

References

References available upon request.

Timeline

Guest service manager

Kew Green Hotels
03.2023 - Current

Managing director

CMA Events Limited
08.2020 - 08.2024

Supermarket shelf stacker

Tesco Extra
06.2020 - 01.2022

Operations manager

Let's Party Ltd
08.1998 - 07.2020

OCN - Floristry Level 1 & 2

Eastern Region
2007 - 2008

GCSEs -

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Claire Agnew