Clair Watts
Tamworth,Staffordshire
Summary
Compassionate healthcare professional skilled in emergency management and patient advocacy. Coordinates multidisciplinary collaboration to develop tailored care plans that enhance patient outcomes. Monitors patient progress with precision, ensuring adherence to best practices and strict confidentiality. Hardworking professional with experience in managing teams, overseeing daily operations, and implementing policies. Strong communication skills, adept at resolving conflicts and ensuring staff adherence to company standards. Proven track record in enhancing productivity and maintaining positive work environment. Trustworthy Nurse with 30 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Overview
16
16
years of professional experience
Work History
Staff Nurse
Orton Manor Ltd
Birmingham
10.2021 - Current
- Managed emergency situations with professionalism, administering immediate care and coordinating with medical teams to ensure patient safety.
- Carefully monitored, recorded and reported changes in patient symptoms to deliver best care practices.
- Maintained a safe, clean, and comfortable environment for patients, adhering to infection-control policies.
- Worked with a consistently positive, friendly bedside manner to enhance patient experiences during difficult times.
- Administered medications and treatments to patients following prescribed healthcare plans.
- Performed wound care procedures, applying dressings and monitoring for signs of infection to promote healing.
- Accurately recorded patient medical information and vital signs to provide continued best possible care.
- Documented patient care services by charting in patient and department records accurately.
- Monitored, recorded, and reported symptoms or changes in patient conditions in a timely manner.
- Collated medical data for patient records, maintaining strict confidentiality.
- Educated patients and their families on disease prevention and health maintenance practices.
- Provided emotional support to patients and their families, helping them cope with illness and recovery.
- Maintained continued personal development through regular training, maximising nursing capabilities and competence.
- Communicated with patients and families to inform current condition and treatment options.
- Collaborated with multidisciplinary healthcare teams to develop and implement patient care plans, promoting optimal recovery outcomes.
- Demonstrated compassionate communication skills, empathetically delivering difficult news to patients and families.
- Conducted patient assessments, including vital signs and symptom evaluation, to support accurate diagnosis and treatment planning.
- Worked closely with nursing staff to conduct ward rounds.
- Delivered compassionate care to patients, offering emotional support and advice to patients and their families during difficult times.
- Advocated for patients' rights and needs, acting as a liaison between patients, families, and healthcare providers.
- Supervised, trained and mentored new nurses on nursing requirements and procedures.
- Assigned staff workload based on patient requests and priorities, maintaining smooth-running operations.
- Administered medication in line with NHS regulations and UK legislation, closely monitoring reactions.
Deputy Manager
Orton Manor
Birmingham
10.2022 - 05.2026
- Assisted in conducting appraisals, supervisions, and disciplinaries to ensure standards of care and compliance are maintained.
Supported team in carrying out responsibilities similar to those of the current staff nurse role.
Helped in performing DOLS assessments to safeguard patient rights and safety.
Provided support in maintaining continuity of care during manager's absence.
Aided in implementing policies and procedures to foster a compliant working environment.
Home Manager
Grangemoor Care Homes
Tamworth
04.2010 - 10.2021
- Delivered high-quality, proactive, person-centred care, tailored to specific service user needs.
- Built and nurtured positive professional relationships with service users, enhancing day-to-day wellbeing and experience of care.
- Conducted regular audits of care practices and environments, identifying and addressing areas for improvement promptly.
- Treated service users and families with dignity and respect, consistently meeting welfare needs.
- Recruited and trained compassionate, trustworthy, professional caregivers, prioritising first-class service user support.
- Led recruitment, training, and development initiatives for staff, increasing retention rates and ensuring high levels of competency.
- Facilitated staff participation in professional development opportunities, contributing to a culture of continuous learning and improvement.
- Developed and maintained strong relationships with service users, relatives, and local communities to support patient-centred care.
- Worked with compassion and empathy to enhance client comfort and dignity.
- Maintained rigorous safeguarding procedures and processes, guaranteeing optimal service user welfare.
- Promoted a culture of excellence within the team, recognising achievements and addressing underperformance constructively.
- Reviewed and updated policies and procedures to reflect current best practices, legislative changes, and stakeholder feedback.
- Improved care home compliance standards, enhancing reputation and popularity.
- Coordinated multidisciplinary team meetings, facilitating effective communication between healthcare professionals and stakeholders.
- Maintained comprehensive service user records, enabling responsive monitoring and targeted care provisions.
- Managed comprehensive care plans for residents, adhering to regulatory standards and improving quality of life.
- Collaborated with external healthcare providers and local authorities, ensuring a coordinated approach to care and support services.
- Managed safeguarding investigations with sensitivity, adhering strictly to legal frameworks and promoting the welfare of all service users.
- Closely monitored staff costs, managing shift patterns to provide outstanding care within business budgets.
- Aided service user independence and wellbeing through secure, supportive care provisions.
- Responded to critical incidents with professionalism, coordinating swift and effective resolutions in line with policies and procedures.
- Monitored budget allocation and expenditure, optimising resources while maintaining high standards of care.
- Analysed performance data to identify areas for improvement, devising action plans that enhanced operational efficiency.
- Nurtured positive, trusting relationships with service users and families.
- Directed, supervised and evaluated quality of employee activities.
- Recruited and trained high-performing aged care workers to deliver quality, compliant support services.
- Evaluated existing service provision against changing needs of service users.
- Maintained comprehensive working knowledge of CQC compliance standards and requirements.
- Conducted risk assessments to identify potential hazards and implemented measures to mitigate risks.
- Organised staff rosters to ensure adequate coverage and optimal use of human resources within the home.
- Handled complaints and grievances from residents and their families, taking prompt action to resolve issues.
- Led regular team meetings to discuss progress, address challenges, and strategise improvements in care delivery.
- Managed daily operations of a residential care home, overseeing staff performance and resident well-being.
Education
NVQ Level 5 - NVQ5
Walsall University
Walsall2019
Diploma of Higher Education - Diploma in Nursing
Warwick University
Warwickshire1996
Skills
- Risk assessment
- Policy implementation
- DOLS assessments
- Emergency management
- Patient advocacy
- Multidisciplinary collaboration
- Conflict resolution
- Quality assurance
- Team leadership
- Emotional support
- Data confidentiality
- Leadership skills
- Team motivation
- Customer relations
- Customer relationship building
- Operational support
- Quick decision-making
- Time and task organisation
- Leadership excellence
- Proactive communication
- Performance monitoring
- Strategic decision-making
- Decision-Making competence
- Organisational development
- Staff development
- Recruitment
- Regulatory compliance
- Knowledge of regulatory compliance
Timeline
Deputy Manager
Orton Manor
10.2022 - 05.2026
Staff Nurse
Orton Manor Ltd
10.2021 - Current
Home Manager
Grangemoor Care Homes
04.2010 - 10.2021
NVQ Level 5 - NVQ5
Walsall University
Diploma of Higher Education - Diploma in Nursing
Warwick University