CLAIR SHURMER
Great Harwood,United Kingdom
Summary
A conscientious Team Manager with a demonstrated history of working in the retail industry. Effective at managing and leading teams to maximise profitability by delivering the best service experience to the customer, managing retail operations to achieve full compliance with business procedures along with driving all KPI's.
Overview
30
30
years of professional experience
2
2
years of post-secondary education
Work history
Team Manager
Marks & Spencer
Bury, LAN
09.2023 - Current
Team manager
Primark
Burnley, Lancashire
09.2022 - 09.2023
- Streamlined operations, leading to increased team performance.
- Cultivated a strong rapport with team members, fostering a cohesive and collaborative workplace environment.
- Addressed customer complaints promptly, ensuring customer satisfaction and retention.
- Conducted performance evaluations to identify areas of improvement.
- Implemented staff rota schedules to ensure adequate coverage during peak times.
- Provided consistent leadership to maintain high levels of team performance and satisfaction.
- Prioritised workload effectively, resulting in timely completion of tasks.
- Boosted morale by recognising and rewarding exceptional work.
- Delegated responsibilities efficiently amongst team members.
- Organised financial and operational data to help with yearly budgeting and planning.
Store manager
New Look Retailers
Burnley, Lancashire
08.2021 - 09.2022
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Assisted customers in locating products around the shop floor promptly.
- Coached underperforming employees improving their job performance significantly.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
Store Manager
The Original Factory Shop
Kirkham
01.2020 - 08.2021
- Facilitated smooth checkouts by maintaining efficient till operations.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Coached underperforming employees improving their job performance significantly.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Maintained an organised stock room for easy accessibility of goods.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
Store Manager
House of Fraser
Skipton, North Yorkshire
06.2019 - 12.2019
- Effectively deliver change initiatives
- Managing of store specific allocated budgets
- Engage with local community generating business beneficial relationships. (Organised evening within the store bringing the community together)
- Deliver operational excellence front and back of house, ensuring visual and retail environments, experiences and standards are premium and compliant with all internal guidelines external and Health and Safety legal requirements
- Facilitate and lead the successful implementation of Transformational change and initiatives
- Influence the Store stock and space usage to grow commercial opportunities taking into consideration the entire trading calendar
- Redundancy
Service Manager Level 2
House of Fraser
Skipton, North Yorkshire
01.2000 - 05.2019
- Line Manager experience, Team of 20 across Own Bought and Brand Partner staffing
- Proactive in planning to achieve targets, KPI's and objectives which deliver profitable outcomes
- Coach and develop teams to deliver a high standard of customer service
- Facilitate and lead store stock inventories inline with the business expectations
- Recruitment of candidates and managing of store budget hours
- Drive sales performance as a Duty Manager deputising for the Store Manager when required
- Lead@hof residential course
Department Manager
SSG The Shoe Studio Group
Skipton, North Yorkshire
09.1995 - 12.1999
- Managed staff of 8 sales associated and 1 assistant Manager
- Drive department targets
- Development of teams through coaching and training to achieve a high standard of customer service
- Conducted in house stock counts
- Recruited team members for budget hours
- Staff scheduling
- Compliant with all Transfers in and out of the business
Education
N.V.Q Level 1 and 2 - Hairdressing City & Guilds
Blackburn College
09.1991 - 08.1993
High School - undefined
Moorland High School
Skills
- Extensive Line Management experience of diverse teams
- Able to demonstrate the ability to communicate effectively and vary my Leadership style to suit the situation and the individual Enabling them to influence and work collaboratively at all levels across the business
- Commercial skills with an ability to identify key trading opportunities and utilise financial indicators to influence the planning process and delivery
- Experience of managing appropriately sized operations
- An ability to build effective relationships with experts inside and with brand partners / third party suppliers and contractors
- A demonstrable track record of recruiting, developing, engaging and retaining talent
- Ownership of EBIDTA
References
References are available upon request.
Hobbies and Interests
I have 2 children and enjoying spending time with them, we like walking and going to the gym. I like catching up with Friends and family when I can. I enjoy the cinema and going for meals out at the weekend.
Timeline
Team Manager
Marks & Spencer
09.2023 - Current
Team manager
Primark
09.2022 - 09.2023
Store manager
New Look Retailers
08.2021 - 09.2022
Store Manager
The Original Factory Shop
01.2020 - 08.2021
Store Manager
House of Fraser
06.2019 - 12.2019
Service Manager Level 2
House of Fraser
01.2000 - 05.2019
Department Manager
SSG The Shoe Studio Group
09.1995 - 12.1999
N.V.Q Level 1 and 2 - Hairdressing City & Guilds
Blackburn College
09.1991 - 08.1993
High School - undefined
Moorland High School