Clair Parkes

• Facilitated end-to-end access control and IAM support for corporate and business-critical systems ensuring secure and timely access for users.
• Managed joiners, movers, and leavers (JML) processes ensuring accurate provisioning and de-provisioning aligned with security policies and audit requirements.
• Assisted in resolving complex access issues affecting payroll, finance, executive leadership, and frontline operations.
• Coordinated responses with people & reward, PTX, DevOps, application support, and external partners.
• Supported MFA transitions, token replacements, and authentication recovery.
• Provided urgent access support for executives under tight deadlines.

Assisted in fault analysis of hardware and software with some second line support tasks.

Maintained and operated batch reporting using automatic job scheduler xi batch from xi software ltd.

Monitored ATM systems and processed batch operations.

Supported faster payment processes through efficient transmission of BACS files.

Released and updated new code to testing and production environments using Oracle stored procedures, SQL Server, and .NET framework.

Provided 24/7 support and callout for xi batch and ATM systems.

Performed backups and restores using EMC Legato Networker.

Strong analytical and data driven skillset

Supported business reporting needs

Worked with operational and system data

Developed departmental data flows and reports for Intermediary Developments, Branch Network, Mortgage Centre

Developed a deeper understanding of data flows across CBS and core platforms, expanded an understanding of how various team activity translates into system and reporting outputs

My career began in the Branch Network, gaining nearly a decade of frontline customer facing experience in a number of roles including:

Customer Service Assistant

Customer Advisor

Branch Co-ordinator

This period gave me hands on experience using CBS and associated branch systems as an end user, this perspective later became a key identifier in your IT roles, I began to understand not just how CBS works technically but how it's actually used in branches.

In-Depth understanding of member needs, transaction journeys

First hand knowledge of how system performance affects customer experience

Strong customer service, communication, and problem solving foundations