Clair Gordon

Proud to have led the £1 million pound rebuild and re-launch of the company's flagship product used by over 150 UK Universities.

• Led product management for multiple products, driving strategy for both new and inherited offerings.
• Owned and refined backlog, prioritising features to improve usability and performance in line with business KPIs.
• Scrutinizing product analytics as well as competitive landscape to inform strategic product positioning good product-market fit.
• Collaborated with technical and design teams to refine product specifications, improving user experience and functionality.
• Proficient at managing data-led decision making and working well under budgetary and time-line pressures.
• Comfortable working under Agile methodologies, and proficient with JIRA, Confluence, Figma, Trello and Miro for process mapping and product scoping.
• Confident at communicating change to customers and the wider business, and tailoring communications to fit different audiences.
• Led monthly webinars to engage customers and improve user knowledge of the platform & reduce support queries.

Closely collaborated with stakeholders, academic editors and customers to build a suite of curated online resources designed to bring Taylor & Francis' backlist titles together to aid learning and development for universities.

• Managed content and technical development of suite of educational resources for UK universities.
• Collaborated with production staff to ensure timely delivery of digitised content.
• Supported editors with commissioning of new works to be included in digital product.

Assisted with commissioning works and curated content for online platforms to enhance user experience.

• Curated engaging content for new digital platforms to enhance audience engagement and brand visibility.
• Proofread manuscripts to ensure clarity and accuracy, enhancing overall quality of published materials.
• Supported Editor in developing resources that addressed key needs in Higher Education market.
• Distributed contracts to relevant parties and tracked their progress.