Clair Eskandary

Using a variety of software packages, such as Microsoft Outlook, Word, Excel, and others to produce a variety of documents.
Providing key administrative support to the Directors and Valuers, including preparing valuation reports and valuation activity reports.
Overseeing the smooth running of the Professional Valuation services.
Assisting the Directors with Private Client management.
Liaising with Cheffins' Representatives and tracking their consignments.
Answering telephone calls and responding to emails.
PA duties to include diary management for Directors and Valuers.
Assisting with organising private view events.
Managing the client mailing lists and subscriptions.
Invoicing and processing payments.
Organising, filing paperwork and ensuring files are kept up to date.
Using Go Auction & RFC software to assist on auction sale days.
Telephone bidding on auction sale days.

Building good client relationships for valuations and managing the workload in a timely manner.
With a competent understanding of the different valuations we offer, I can confidently speak with clients (be them private or solicitors) about the different valuations we offer and advise them on how best to proceed.
I have several email templates so can quickly answer queries and have set up a flag reminder system allowing me to track emails that still need replies (from myself and/or others).
Managing the workload in an organised manner, keeping the tracking document up-to-date and being able to quickly establish the resources required to complete the workload in a timely manner.
Main point of contact for solicitors and private clients for all formal valuations.
Able to adjust to the person and their needs to build a relationship and secure the work.
Maintaining the work flow document so as to know at what stage the valuations are at.
Maintaining catalogue subscriptions and running reports when required to see the client's spend to decide if they should receive complimentary catalogues.

Work Flow process implementation:
When I first joined the E-commerce team at Puma, the team were becoming increasingly frustrated by the lack of information they had with regards to product stock delivery, which resulted in them missing product launch deadlines on the website. As I had experience within Buying and Merchandising, I took on the project of improving the 'E-Com Product Launch' document so as to establish and provide data for all teams involved, improve workflow, work efficiency and to improve product launches. Both teams were judged on sales figures jointly and separately, therefore working together would help to achieve a better standing within the business.
Through reviewing the current documents and data already in place with the teams, I created a new 'E-Com Product Launch' excel document and workflow. The information within the document was mainly inputted using the excel formula 'VLOOKUP', so extracting and inputting information from existing documents and removing the double data entry that so many were finding frustrating. With 'Error' and 'IF' formulas dates that did not correspond, match the stated time frames and/or were incorrect would highlight in red. The final document and workflow was a success; it provided clear, organised information, transparency of workload and work completion between the teams, deadlines were met reducing missed launches and best of all improved relations between the teams.

Assisting the retail buying team with reports, analysis and any ad hoc duties as required.
Creating and maintaining pricing files for all retail channels.
Seasonal data upload of all product characteristics.
Implemented weekly checks for pricing and characteristics, reducing errors on all platforms.
Replied to customer service emails regarding product queries.
Building and running daily/weekly/monthly reports using internal reporting software and excel.
Analysing data from reports to understand sales, important data and recommending changes where necessary.

Merchandising the website, maintaining products, catalogues and navigational elements using Dream Weaver.
Create and support the production of article master data, including copy, translations and images; as well as web-content specific product-attributes across regions.
Responsible for setup and maintenance of internal search engines to ensure a positive customer experience.
Implemented and coordinated with the Buying and Planning team a workflow to ensure clear communication on stock arrival for product launches.

Created and implemented communications between Global Product Management, EEMEA Customer Service and Country Merchandisers on forecasts, buys and deliveries.
Prepared Visual Line Plans for regional review and Retail Buy Review meetings.
Responsible for the Made for Outlet (MFO) and Special Make Up (SMU) Critical Path.
Managed the Order Placement Dates (OPD) deadlines, ensuring communications were in a timely fashion to countries and orders placed correctly. Reducing missed order deadlines by over 35%

Managing the processes of all none - Farsi Acquired material to meet broadcast deadlines.
Managing the business database to accurately show all details of material purchased, its stages of production and translation.
Initiated strategies and workflows between Ingest department and Acquired Assembly team, reducing errors and re-doing of work.
Assigned and distributed scripts and synopses to the allocated translator, and monitoring progress to ensure completion in given time frame.
Main point of contact and liaison between internal and external technical and material departments.

Working for the brand 'Steve Madden'

Account Manager for UK multiple retail accounts including Littlewoods and Asos,
Account Manager for all independent German accounts.
Managed the process of deliveries to client warehouse.
Main point of contact for Steve Madden USA factory shipments.
Managed trade and retail show participation.
Range and critical path building, monitoring and maintaining.
Sample management.

Project managing Trade and Retail Shows:
Main point of contact for Trade and Retail shows personnel.
Proactively negotiated with Trade and Retail show organisers the stand costs and positioning to ensure it
was always situated in a popular area.
Managing all contracts, plans and safety information to ensure they were correctly filled in, signed by
the relative members of management and submitted in a timely manner.
Responsible for stand design, planning and building.
Organising the collections to be taken to and from the shows.
Managing travel, flights and accommodation for the teams going to the shows.
Organising entertainment for visiting business associates and customers.

PR and Marketing
Liaising and keeping communication channels open with the PR and Marketing division of Steve Madden, USA.
Main point of contact for both Frank PR (UK) and Zeitgeist PR (Germany) who looked after the brand PR in their respective countries.
Main point of contact for customers PR/Marketing departments.
Ensuring any Marketing ideas/plans and all PR were in line with the brand's identity.
Sharing where possible PR and marketing opportunities with other areas of the Steve Madden business
to maximise exposure for the brand.
Managing press and client samples.
As the main point of contact for the PR companies I would often chair the meetings with them, together
we would come up with new marketing ideas and discuss how to increase our press coverage. I was then responsible for implementing any work that needed to be done within HO.

Voluntary Work

The BFA Provides support, resources, training and guidance in order to promote and celebrate British footwear, and the British footwear industry globally. Visit all of the BFA exhibitors everyday of the exhibitions.
Coordinator, Oxjam Festival, Oxfam April 2012 – October 2012
Oxjam Chiswick is part of Oxfam's National Music Festival – called “Oxjam” - Since it began in 2006 there have been over 150 Takeovers and collectively it is now the UKs biggest music festival.

Adding and amending orders on AG12, (Arcadia's database program), recording all purchases and product information.
Maintaining and tracking Critical Paths.
Communicating with the Suppliers and Merchandising team to ensure smooth delivery.
Working with the design team to ensure trend and design packs reach the designated suppliers.
Maintaining sample records and storage.
Keeping up-to-date with new trends and what competitors are doing.

Ensuring all clothing and outdoor departments had an up-to-date range on the website.
Planning new ranges for up and coming seasons and promotions.
Keeping accurate sales accounts on a daily and weekly basis.
Liaising with Buying departments and suppliers to ensure that a sample or image (that met specifications) were received to be used on the website.
Maintaining sample records and storage.
Good understanding of the companies JDA and Laser systems.
Planning and merchandising landing pages for the website.