Clair Beatty
Dunstable
Summary
Experienced leader with a background in managing large teams and delivering high-quality, customer-focused services within regulated environments. Skilled in planning, scheduling, and task delegation, with expertise in complaints handling, health and safety compliance, contractor liaison, and stakeholder engagement. Strong track record in conflict resolution, mediation, and collaborative working with partner agencies to achieve positive outcomes. Proficient in documentation, reporting, and ensuring compliance with legislation, policy, and performance targets. Experienced in both Agile and traditional methodologies, with a focus on service improvement, requirements analysis, and effective communication. Skilled in software and hardware testing, training colleagues, and adapting approaches to meet diverse needs. ISTQB / ISEB certified, dependable, and adaptable, with transferable skills that support tenancy management, neighbourhood engagement, and the delivery of services aligned to organisational priorities and values.
Overview
26
26
years of professional experience
1
1
Certification
Work history
General Administration
Bedfordshire FA Head Office
Dunstable , Bedfordshire
10.2024 - Current
- Coordinate staff training to ensure compliance with organisational requirements.
- Create and maintain Health & Safety documentation (EAP, GEEP, PEEPs, Fire Safety).
- Organise weekly safety meetings and liaise with contractors to resolve site issues.
- Process purchase orders, manage invoices, and produce operational procedure documents.
- Handle complaints via Freshdesk and telephone in line with regulations and timescales.
- Manage a high volume of correspondence, responding to over 100 emails and 40 phone calls daily.
- Support bookings, site inspections, and operational compliance.
Incident Manager
HSBC
09.2023 - 09.2024
- Worked as part of a team providing 24 hour coverage of the migration of HSBC Canada over to Royal Bank of Canada.
- Co-ordinated and prioritised incoming issues to ensure timely resolution.
- Logged and escalated cases where necessary to the appropriate teams.
- Provided regular updates to staff and stakeholders to maintain clear communication.
- Supported senior colleagues in managing incidents and resolving queries.
Test Lead / Incident Manager
Deloitte Consulting
09.2022 - 08.2024
- Produced and reviewed documentation including risk analysis, reports, and testing evidence.
- Carried out checks and analysis to monitor outcomes and highlight improvements.
- Logged, updated, and tracked issues to ensure timely resolution.
- Chaired meetings to coordinate updates, resolve problems, and keep stakeholders informed.
SIT Test Coordinator
BBC
09.2022 - 09.2023
- Coordinated SIT testing activities across multiple teams, ensuring smooth delivery within established timescales.
- Monitored and prioritised issues, escalating as necessary to achieve timely resolution.
- Facilitated communication between internal teams and external stakeholders to provide clear progress updates.
- Maintained accurate records and logs, ensuring reliable reporting for management.
- Prepared and delivered daily updates using Jira and TestRail, extracting required data for management reporting.
QA Analyst
Office Depot / Viking Group
08.2019 - 09.2022
- Mentored and trained new staff to enhance service delivery efficiency.
- Liaised with business teams to clarify requirements and deliver effective solutions.
- Conducted refinement meetings and reviews to present findings and updates.
- Supported release management and regression testing to ensure operational readiness.
Test Analyst
iPSL Group
05.2017 - 05.2019
- Managed UAT and BAU testing for banking systems at Barclays, LBG, and HSBC.
- Produced reports, test scripts, and functional documentation to ensure audit compliance.
- Collaborated with operations teams and business analysts to address system and compliance issues.
Defect Coordinator & Test Analyst
Cheque & Credit Clearing Company
09.2016 - 03.2017
- Developed comprehensive test documentation, including Functional Test Plans, Test Cases, Test Scripts, and Test Results.
- Conducted test document reviews, identifying potential risks and issues.
- Executed test cases and analysed test results to ensure quality standards.
- Logged and tracked defects and issues throughout the testing lifecycle.
- Led and facilitated defect review meetings to drive resolution and improvement.
Lead Test Analyst
NCC Group
02.2015 - 09.2016
- Managed testing and compliance processes for RBSG and local authority projects.
- Liaised with council teams, contractors, and project stakeholders to ensure effective communication.
Test Analyst / Operations Manager / Team Leader
HP / EDS
02.2000 - 06.2014
- Oversaw daily operations, ensuring timely task completion and regulatory compliance.
- Managed teams of up to 55 staff while delivering services meeting APACS and SLA standards.
- Produced reports and conducted audits to maintain operational transparency.
- Liaised with employment agencies and stakeholders to enhance collaboration.
- Undertook risk assessment to mitigate potential issues.
- Secured data integrity through comprehensive database testing.
Education
HND - Business And Finance Pathway Marketing
University of Luton
Bedford06.1996
BTEC - National Business And Finance
Dunstable College
Dunstable07.1994
Skills
- Leadership / Management Skills
- Complaints handling
- Health & safety compliance
- Documentation, reporting & record management
- Contractor liaison
- Team leadership & staff support
- Stakeholder engagement
- Defect & incident management
- Agile methodology & project support
- Governance & compliance awareness
- Communication (verbal & written)
- Technical & analytical skills
Certification
- ISTQB Foundation – a professional certification covering the basics of software testing, including testing principles, test design, test management, and quality assurance.
- Mental Health First Aider Certificate
- Scrum Master trained- June 2024
Technical Skills
- Microsoft Office: Outlook, Excel, Word, Access, MS Project
- Testing & QA Tools: HP ALM / Quality Centre, TFS, TestRail, JIRA, Confluence, Postman, API testing, HP Functional Testing scripting, Azure DevOps, Mobile testing, basic WCAG compliance
- Banking Systems & Processes: BancTec Clearing System, IBM Clearing System (NatWest / RBSG), Alogent Payment Gateway (HSBC & LBG), Mambu UKIB
- Database & Scripting: MS SQL Server, SQL, XML, HTML
Test Rail
Timeline
General Administration
Bedfordshire FA Head Office
10.2024 - Current
Incident Manager
HSBC
09.2023 - 09.2024
Test Lead / Incident Manager
Deloitte Consulting
09.2022 - 08.2024
SIT Test Coordinator
BBC
09.2022 - 09.2023
QA Analyst
Office Depot / Viking Group
08.2019 - 09.2022
Test Analyst
iPSL Group
05.2017 - 05.2019
Defect Coordinator & Test Analyst
Cheque & Credit Clearing Company
09.2016 - 03.2017
Lead Test Analyst
NCC Group
02.2015 - 09.2016
Test Analyst / Operations Manager / Team Leader
HP / EDS
02.2000 - 06.2014
HND - Business And Finance Pathway Marketing
University of Luton
BTEC - National Business And Finance
Dunstable College
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