Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
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Ciprian Dobrin

Ciprian Dobrin

Leicester,Leicestershire

Summary

Highly organised and efficient professional with advanced MS Office Suite and WMS expertise, and strong interpersonal and leadership skills. Demonstrates excellence in schedule and resource management, problem-solving, and cross-functional collaboration. Recognised for exceptional problem-solving abilities and a commitment to optimising organisational efficiency.

Overview

13
13
years of professional experience

Work history

Administrator

Maersk
Derby, Derbyshire
02.2025 - Current
  • Oversee daily outbound administrative tasks in a high-volume warehouse handling client palletised goods.
  • Utilise WMS and Excel to monitor, prepare, and update orders, ensuring accuracy in documentation, picklists, and labels for the loading teams.
  • Coordinate closely with drivers, loading teams, team leader, front line managers, and shift manager to ensure timely and efficient dispatch of orders.
  • Prioritise order picking based on delivery deadlines and loading opportunities, optimising resource use (e.g. consolidating orders when possible).
  • Monitor marshal lanes, proactively identifying and resolving space or flow constraints to keep operations running smoothly.
  • Handle order discrepancies, such as missing pallets, by locating alternative stock, updating records, and liaising with the inventory team.
  • Track pallet movements in WMS to investigate and resolve inventory issues.
  • Communicate continuously with front line managers and shift managers to provide real-time updates on picking progress and operational status.
  • Collaborate with fellow admins to ensure task sharing and support during peak periods or emergencies.
  • Support process improvement initiatives to enhance accuracy, efficiency, and customer satisfaction.

Customer service advisor - Italian and English

Foundever - PlayStation
Leicester, Leicestershire
10.2018 - 10.2024
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Registered and updated accurate customer information on database.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Participated in staff meetings to discuss new developments.
  • Recorded customer communications to maintain proper documentation.
  • Transferred customer calls to respective department or personnel to address specific issues.
  • Diagnosed and communicated technical problems to customers at appropriate level of understanding.
  • Offered expertise with colleagues on internal communication channels to help resolve edge cases.
  • Exceeded KPI targets when providing customer support via phone, email and chat.
  • Tracked orders and processed refunds for new and existing customers.
  • Troubleshot glitches and provided techniques to smooth workflow for customers.
  • Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Set appointments with field teams to carry out service changes or deliver new products.
  • Handled a high volume of 50+client inbound calls per day, exceeding company target by 25%.
  • Obtained feedback from customers to improve service experience.

Customer service advisor - Italian customers

Know Team - Amazon
Cluj, Romania
04.2016 - 03.2017
  • Managed complex customer issues to successful resolution.
  • Improved customer satisfaction by promptly addressing queries and complaints.
  • Coordinated with other teams to resolve multi-faceted client problems swiftly.
  • Optimised resource allocation during peak hours, prevented long wait times for callers.
  • Responded to difficult situations calmly, gained trust of aggrieved customers.
  • Handled high volume of calls daily for faster issue resolution.
  • Recorded and processed customer data accurately.
  • Investigated customer issues to find acceptable conclusion and prevent recurrence.

Customer care consultant - Italian customers

XL World (Xerox)
Iasi , Romania
10.2012 - 10.2015
  • Navigated complex computer systems to retrieve accurate customer data.
  • Delivered exceptional customer service by answering inquiries promptly and accurately.
  • Identified and resolved technical issues, enhancing customer experience.
  • Collaborated successfully with team members for efficient problem resolution.
  • Assisted customers on various platforms, providing a seamless service experience.
  • Resolved disputes amicably to maintain positive brand image.
  • Trained new staff members, ensuring consistency in service delivery.

Education

Bachelor of Science - Computing

Arden University
02.2023 -

Bachelor of Science - Psychology

Alexandru Ioan Cuza
Iasi
10.2006 -

GCSEs - Mathematics & Computing

Colegiul Vasile Alecsandri
09.2002 - 06.2006

Skills

  • Schedule management
  • Resource management
  • Organisation and efficiency
  • Strong problem-solving abilities
  • Data organisation
  • Advanced MS Office Suite knowledge
  • WMS proficiency
  • Strong interpersonal and communication skills

Affiliations

  • Chess
  • Swimming & Fitness
  • Reading books
  • Travel
  • Computers and gaming
  • Cooking

Languages

Italian
Fluent
English
Fluent
Romanian
Native

Timeline

Administrator

Maersk
02.2025 - Current

Bachelor of Science - Computing

Arden University
02.2023 -

Customer service advisor - Italian and English

Foundever - PlayStation
10.2018 - 10.2024

Customer service advisor - Italian customers

Know Team - Amazon
04.2016 - 03.2017

Customer care consultant - Italian customers

XL World (Xerox)
10.2012 - 10.2015

Bachelor of Science - Psychology

Alexandru Ioan Cuza
10.2006 -

GCSEs - Mathematics & Computing

Colegiul Vasile Alecsandri
09.2002 - 06.2006

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Ciprian Dobrin