Cintia Kolozsvari
Cowie,Stirling
Summary
Customer-oriented professional with over 10 years' experience in automotive sales, banking, and hospitality. Developed strong customer relationships and consistently achieved sales targets while enhancing business operations in dynamic settings. Recognised for effective communication and adaptability in delivering high-quality service.
Overview
11
11
years of professional experience
Work history
Vehicle Administrator
Eastern Western Toyota
Stirling
2026.01 - Current
- Managed daily vehicle administration processes to support efficient dealership operations.
- Monitor customer payments and vehicle funding, ensuring balances are settled before vehicle handover.
- Process factory vehicle orders and monitor vehicle delivery schedules from manufacturer to dealership.
- Register vehicles while ensuring compliance with DVLA and manufacturer requirements.
- Coordinate with sales, accounts and service departments to ensure smooth vehicle delivery processes.
- Ensure compliance with company policies, GDPR and industry regulations.
Sales Executive
Arnold Clark
2024.03 - 2026.01
- Consistently achieved monthly sales targets.
- Built strong customer relationships and provided tailored vehicle recommendations.
- Created vehicle walkaround videos and managed online vehicle advertising. (Can show examples)
- Handled customer enquiries via telephone, email and face-to-face interactions.
- Guided customers through finance and vehicle purchasing processes while maintaining high standards of customer satisfaction.
Duty Manager
Bridge & Castle - Edinburgh Airport
2023.06 - 2024.03
- Managed daily operations to enhance service efficiency in high-volume airport environment.
- Implemented customer satisfaction initiatives that positively influenced online reviews.
- Trained and coached new team members to ensure effective integration and performance.
- Created staff rotas and managed workforce planning.
- Ensured compliance with health and safety regulations.
Restaurant Supervisor
Frankie & Benny's - Falkirk & Dunfermline
2023.02 - 2023.06
- Supervised daily restaurant operations and staff performance.
- Managed labour costs, productivity targets and service standards.
- Trained and developed team members.
- Monitored food quality and customer satisfaction.
- Maintained compliance with company procedures and health and safety standards.
Administrative Assistant/CSR
Enterprise Car Rental - Edinburgh Airport
2022.08 - 2023.02
- Maintained strong and positive relationships with existing corporate and private customers.
- Responsible for inspecting vehicles when they left with clients and when the vehicles were returned.
- Part of a team that handled the company's growing corporate rental business.
- Responsible for answering incoming calls and arranging rentals for new clients.
- Acted as liaison between front showroom and the maintenance team that cared for the vehicles.
Stewardess
Sodexo - Shetland Islands
2021.06 - 2022.08
- Sella Ness is a campsite accommodation for 450 workmen currently building Shetland's Windfarm.
- Worked with Sodexo in various roles including laundry, front of house, breakfast service, housekeeping, dinner service, shop assistant, bar steward, and receptionist, adapting daily to department needs.
- Delivered friendly, efficient customer service while effectively managing challenging situations.
- Facilitated continuous improvement by problem-solving and sharing suggestions to optimise team operations.
Bank/Bulk Cashier
Bank Of Scotland - Shetland Islands
2019.04 - 2021.06
- Processed daily cash and cheque transactions, including foreign currency payments.
- Balanced tills and maintained accurate financial records.
- Explained banking services and products to customers.
- Delivered exceptional customer service within a regulated environment.
- Travelled to other places in Scotland in order to help other branches when needed.
Senior Waitress
Brudolff Hotels Group - Shetland Islands
2015.03 - 2019.04
- Delivered high-quality customer service in busy hospitality environments.
- Collaborated with team to ensure seamless communication and efficient service for up to 200 guests.
- Managed customer enquiries and resolved complaints, ensuring customer satisfaction and loyalty.
- Facilitated staff training sessions, contributing to improved team dynamics and service quality.
- Worked closely with management to support operational success.
Education
Criminology
University Of Highlands And Islands
Higher Administration, National 5 English, National 5 Maths
Anderson High School
Skills
- Team leadership and staff development
- Strong customer service excellence
- Well-organised
- Adaptive team player
- Native proficiency in English and Hungarian
- Conflict resolution
- Effective communication
Timeline
Vehicle Administrator
Eastern Western Toyota
2026.01 - Current
Sales Executive
Arnold Clark
2024.03 - 2026.01
Duty Manager
Bridge & Castle - Edinburgh Airport
2023.06 - 2024.03
Restaurant Supervisor
Frankie & Benny's - Falkirk & Dunfermline
2023.02 - 2023.06
Administrative Assistant/CSR
Enterprise Car Rental - Edinburgh Airport
2022.08 - 2023.02
Stewardess
Sodexo - Shetland Islands
2021.06 - 2022.08
Bank/Bulk Cashier
Bank Of Scotland - Shetland Islands
2019.04 - 2021.06
Senior Waitress
Brudolff Hotels Group - Shetland Islands
2015.03 - 2019.04
Higher Administration, National 5 English, National 5 Maths
Anderson High School
Criminology
University Of Highlands And Islands