Cindy Webb
Hounslow,Hounslow
Summary
Dynamic and results-obsessed Senior Logistics Leader with 20+ years of cross-continental experience driving high-growth warehouse, transport, and last-mile operations across the UK and Southern Africa. Proven track record of taking complex operations, injecting high-energy leadership, and delivering top-tier performance—evidenced by securing the #1 global ranking across UK, EU, and China business units in Q1 2026. Expert in P&L management, process optimization, and building accountable, highly motivated team cultures where people love to win together.
Overview
1
1
Certification
23
23
years of professional experience
Work history
Depot Manager
Jingdong Logistics (UK)
2025.06 - Current
- Directed all end-to-end depot operations, last-mile delivery execution, and site strategy for a fast-scaling logistics startup, leading a team of 17+ operational staff.
- Global #1 Hub (Q1 2026): Ranked #1 out of all global business units (UK, EU, China) by outperforming international speed, quality, and operational throughput benchmarks.
- 100% KPI Mastery: Maintained a flawless 100% success rate across core operational metrics for three consecutive months, setting the company benchmark for last-mile precision and execution.
- Startup Site Launch & Scale: Built depot operations, safety protocols, and daily workflows from the ground up, scaling site capacity while maintaining strict compliance with safety, security, and quality standards.
- Route & Shift Optimization: Overhauled shift patterns and driver route planning to absorb heavy morning intake volumes, slashing operational overtime by 18% and maximizing resource allocation.
- Team & Performance Culture: Established a high-accountability, highly engaged team culture through daily performance briefings, targeted staff coaching, and clear KPI tracking.
- Cross-Functional Alignment: Partnered with central Transport, HR, and Customer Care teams to resolve delivery anomalies rapidly, maintain data integrity, and support aggressive network growth.
- Established effective communication channels for seamless operations.
- Conducted regular team meetings for improved staff morale.
- Improved depot efficiency by streamlining inventory management processes.
- Led a team of employees, fostering a cooperative work environment.
- Ensured safe working environment by implementing robust health and safety procedures.
- Reduced operational costs with meticulous budget management.
- Maintained strict adherence to company policies and legal regulations at all times in the depot.
- Monitored staff performance with regular evaluations and feedback sessions.
- Coordinated logistics, achieving timely distribution of goods.
- Managed depot resources to optimise productivity.
- Oversaw depot operations, ensuring top-notch service delivery.
- Reviewed operational reports daily to identify areas of improvement quickly.
Warehouse General Manager
Uniserve (UK)
2021.01 - 2025.01
- Oversaw multi-million-pound warehouse P&L, fleet logistics, client relationships, and site-wide safety governance.
- P&L & Fleet Management: Spearheaded operations across site facilities and managed a 20+ vehicle fleet, driving annual cost efficiencies through strict budget oversight.
- Digital Transformation: Directed tech-driven process improvements, implementing upgraded WMS platforms that slashed pick-and-pack error rates.
- H&S Leadership: Rolled out IOSH-aligned safety frameworks, drastically reducing workplace incidents and embedding proactive safety compliance across all shifts.
- Maintained compliance with industry regulations at all times.
- Successfully negotiated contracts with suppliers to reduce costs.
- Increased overall operational efficiency by implementing new management strategies.
- Defined company direction through careful strategic planning.
- Fostered a high-performance culture, resulting in increased productivity.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Established a positive work environment which promoted staff morale and productivity.
- Delivered results under pressure to meet tight deadlines.
- Established successful partnerships with other companies for mutual growth.
- Built high-performing teams to achieve organisational objectives.
- Led company-wide restructuring to streamline operations.
- Improved staff retention with robust HR policies and procedures.
- Managed key stakeholder relationships for smoother project completion.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Recruited and managed senior staff with focus on delivering clear results.
- Directed day-to-day work of [Number] employees and motivated teams to exceed objectives.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Identified new business opportunities, leading to market expansion.
- Developed strategic business plans, enhancing corporate vision and objectives.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Implemented rigorous financial controls, improving overall profitability.
- Streamlined communication processes for improved team collaboration.
- Monitored operations to assess and highlight results.
- Worked with board of directors to establish objectives and decisively lead operations.
- Allocated resources to teams and projects based on need, performance and availability.
- Created and led successful business culture focused on performance.
Night Perishable Warehouse Manager
Kuehne + Nagel (UK)
2017.01 - 2021.01
- Led a high-velocity, 30+ person night-shift team in a high-pressure airport logistics environment handling time-critical airfreight and perishables.
- Process Engineering: Redesigned core SOPs for temperature-controlled and hazardous goods (ADR), routinely outperforming regulatory and airline service standards.
- Operational Resilience: Successfully maintained 99.8%+ target accuracy under tight nighttime customs and departure flight deadlines.
Export Clerk
Morgan Cargo (UK)
2015.01 - 2017.01
- Coordinated with regulatory bodies for obtaining necessary export licenses.
- Automated order tracking to ensure timely deliveries.
- Ensured compliance with international trade regulations by meticulous record-keeping.
- Expedited shipment processes to meet tight deadlines.
General Manager
Sandvik / Drilling Services (South Africa)
2004.01 - 2014.01
- Directed regional supply chain, mining logistics, procurement, and commercial negotiations across Southern Africa.
- International Expansion: Scaled regional operations across cross-border African markets, expanding service offerings and driving substantial revenue growth.
- Strategic Procurement: Led high-stakes contract negotiations with tier-1 mining clients and suppliers while managing strict safety standards.
- Delivered results under pressure to meet tight deadlines.
- Streamlined communication processes for improved team collaboration.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Increased overall operational efficiency by implementing new management strategies.
- Established successful partnerships with other companies for mutual growth.
- Built high-performing teams to achieve organisational objectives.
- Maintained compliance with industry regulations at all times.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Defined company direction through careful strategic planning.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Identified new business opportunities, leading to market expansion.
- Developed strategic business plans, enhancing corporate vision and objectives.
- Managed key stakeholder relationships for smoother project completion.
- Improved staff retention with robust HR policies and procedures.
- Led company-wide restructuring to streamline operations.
- Recruited and managed senior staff with focus on delivering clear results.
- Directed day-to-day work of [Number] employees and motivated teams to exceed objectives.
- Identified and resolved operational issues impacting productivity, performance or profitability.
Skills
- Depot management and last-mile execution
- Multi-million P&L oversight
- Fleet management (20 vehicles)
- Business analysis and process management
- KPI optimization
- WMS rollouts
- Lean process improvement
- HRCI compliance and risk management
- IOSH governance
- ISO standards adherence
- Hazardous security and airfreight handling
- Team building and retention
- Conflict resolution in high-pressure environments
- Cross-functional alignment
Certification
- Member, Institute of Leadership & Management (InstLM)
- IOSH Certified
- Personal Alcohol Licence
- Institute of Leadership & Management: Member (Grade: Member, Reg No: 20449096)
- Compliance & Risk Management: HRCI Certified (Coursera, 2025)
- Business Analysis & Process Management: Coursera Project Network Certified (2025)
- IOSH Managing Safely: Certified (Cert No: 604468)
- Licensing & Safety: Personal Alcohol Licence | X-Ray & Radiation Safety Certified | Forklift Operations | Airfreight & HAZ Security
Timeline
Depot Manager
Jingdong Logistics (UK)
2025.06 - Current
Warehouse General Manager
Uniserve (UK)
2021.01 - 2025.01
Night Perishable Warehouse Manager
Kuehne + Nagel (UK)
2017.01 - 2021.01
Export Clerk
Morgan Cargo (UK)
2015.01 - 2017.01
General Manager
Sandvik / Drilling Services (South Africa)
2004.01 - 2014.01