CINDY WAIRIMU
Oxford,Oxfordshire
Summary
Experienced professional with a versatile background encompassing clinical preparation, front office reception, sales leadership, and information technology support. My career journey has equipped me with a strong foundation in healthcare procedures, exceptional customer service skills, demonstrated leadership abilities, and proficiency in IT support and troubleshooting. Committed to giving back to the community, I have also dedicated time to volunteer work as a cash desk volunteer for the British Heart Foundation and as a residential youth worker at the Aret Foundation. My adaptability and dedication to excellence enable me to excel in various roles and contribute positively to any team
Overview
6
6
years of professional experience
15
15
years of post-secondary education
Work History
ADMIN/CLERICAL/RECEPTIONIST
Oxford University Hospitals NHS Foundation Trust
Oxford , Oxfordshire
2023.05 - Current
- My main duties are :
- To Administer all new referrals received via the E referral service, ensuring all are electronically triaged by the appropriate clinical staff member and action as required
- I also process and log all non-Choose and Book referrals on EPR, including registering new patients in addition to updating existing patient details
- In addition i book new and follow-up outpatient and diagnostic appointments, ensuring that capacity is proactively and efficiently used
- This includes booking patients into the correct clinic to ensure that they are seen by the most appropriate clinician
- Reschedule outpatient appointments as a result of patients calling the service, in line with the 18-week RTI target and agreed local processes in respect to patient cancellations o
- Skills gained : Healthcare Information Technology (HIT),Microsoft Office ,Microsoft Excel ,Communication, Administration, Teamwork
Front Desk Receptionist
PREMIER INN
Oxford , Oxfordshire
2021.11 - 2023.05
- Reduced waiting times through effective time and resource management.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Answered telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Performed administrative support tasks such as data entry, appointment scheduling and phone call screening.
- Scheduled meetings for internal personnel, partners and clients using Scoro.
- Processed and prepared documents, including memos, correspondence and travel vouchers.
Sales Team Lead
C&C Paradise General
Enterprise
Nairobi , Nairobi/Kenya
2020.01 - 2021.09
- Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets.
- Promoted company values and vision, ensuring full team adherence and investment.
- Mentored and coached junior staff to produce high-performing, quality team members.
- Expertly led teams of to successfully achieve productivity KPIs.
- Developed and implemented strategic processes for improved productivity and profitability.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Fostered positive employee relationships through communication, training and coaching.
Assistant Information technology specialist
Mushaufu Traders
Nairobi , Nairobi/Kenya
2018.01 - 2020.01
- Supported IT department in contract management and equipment purchasing.
- Prioritised ticket queue, closing interactions and logging requests upon query resolution.
- Prioritised incoming tickets to facilitate maximum efficiency.
- Optimised desktop, telephony and application infrastructure to meet operational demand.
- Evaluated hardware, mouses and keyboards to determine performance.
- Configured software and functions following specifications.
- Arranged computers, routers and printer to achieve proper workstation.
Education
Certificate of Preschool -
Mainflow Preparatory
Nairobi/Kenya 2007.09 - 2012.04
Bachelor of Science - Public Health
University of Greenwich
London 2022.09 - 2025.02
Foundation Degree in Science - Public Health
University of Greenwich International
London 2021.10 - 2022.05
Certificate of German Language A2 - Language
Eurasia Institute
2020.07 - 2020.11
Certificate of German Language A1 - Language
Eurasia Institute
2020.03 - 2020.06
Certificate of Higher Education - Human Health and Sciences
Mount Carmel Convent secondary school
2016.02 - 2019.11
Certificate of Primary Education - Human Health and Sciences
Brookfield Academy
2012.05 - 2015.11
Skills
- Documentation management
- Social services
- Community engagement
- Advocacy
- Caseload management
- Emotional support
- Special needs understanding
- Behavioral interventions
- Crisis response expertise
Additional Information
- .
Languages
English
Advanced
German
Beginner
Swahili
Native
Timeline
ADMIN/CLERICAL/RECEPTIONIST
Oxford University Hospitals NHS Foundation Trust
2023.05 - Current
Bachelor of Science - Public Health
University of Greenwich
2022.09 - 2025.02
Front Desk Receptionist
PREMIER INN
2021.11 - 2023.05
Foundation Degree in Science - Public Health
University of Greenwich International
2021.10 - 2022.05
Certificate of German Language A2 - Language
Eurasia Institute
2020.07 - 2020.11
Certificate of German Language A1 - Language
Eurasia Institute
2020.03 - 2020.06
Sales Team Lead
C&C Paradise General
Enterprise
2020.01 - 2021.09
Assistant Information technology specialist
Mushaufu Traders
2018.01 - 2020.01
Certificate of Higher Education - Human Health and Sciences
Mount Carmel Convent secondary school
2016.02 - 2019.11
Certificate of Primary Education - Human Health and Sciences
Brookfield Academy
2012.05 - 2015.11
Certificate of Preschool -
Mainflow Preparatory
2007.09 - 2012.04
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