Cindy Riziki

Acting as the key liaison for the BMW Retailer Line, driving operational efficiency and customer satisfaction through proactive management and strategic collaboration to streamline the repair process for customer vehicles. Reduced average resolution time below 10 minutes time limit to increase average call-in rate above 60 time limit.

Follow-up calls with customers improved satisfaction and resolved issues, fostering loyalty and loyalty to Mercedes-Benz, leading to significant increased dealership's rating from 4 stars to 4.4 stars.

Collaborated with admin team, providing invaluable assistance with invoicing and filing tasks, helping to streamline operations and maintain organizational protocols.

Promptly answering phone calls, explaining processes, addressing patient concerns, and ensuring transparency in service delivery, excelling in patient registration, accurate record-keeping, and efficient appointment booking management. Ability to handle between 100 and 150 calls in a time frame of 6 hours or less.

Acted as primary point of contact for service and sales, ensuring exceptional customer service by responding promptly and complying to policies and standards.

Implemented comprehensive post-service follow-up protocol to measure customer satisfaction and ensure any issues were resolved in timely manner. Maintained first call resolution rate between 70% to 79% as requested by the senior manager

Delivering a seamless and high quality customer experience to diners across a wide range of venues in hospitality industry, while resolving any customer issues or complaints.

Worked in 5* Hotels providing high level of service such as The Savoy Hotel, The Berkeley, The Carlton Tower Jumeriah, The Bulgari, and Nobu Hotel.

Run campaign for Tailored Models Ltd Campaign 2021 which launched in July 2021, increasing followers from 101 to now 274 and rising daily. Increased several enquiries from Artists such as Rimzee, M24, Eltee, Shells and more, and clothing brands such as Modesslay, Humble Genius LDN and more.

Engaging with customers on Instagram and Snapchat, providing exceptional customer service and responding promptly to enquiries, feedback and concerns to drive positive brand interactions and loyalty.

Provided high quality content with engaging imagery, resulting in significant increase of 500 followers between May and July, exceeding 300 set target.

Managed direct sales of health products and supplements, identifying opportunities, analyzing consumer behavior, targeting customers, establishing products, driving brand awareness and building profitable relationships, monitoring over 50 prospects across the UK on social media.

Engaged in the execution of daily tasks within the restaurant and food and beverage department, demonstrating a keen attention to detail and dedicated to delivering timely and high-quality service to guests.

Fostered seamless collaboration with reception and room service departments, working cohesively to anticipate and fulfil guest needs, facilitate bookings, and coordinate group events such as birthdays with precision and care.

• Entrusted with the responsibility of opening the Bloom Kitchen for breakfast services, demonstrating reliability and proficiency in cash handling procedures, and ensuring the proper closure of operations and the end of shift.