Overview
Personal Profile
Work history
Skills
Education
Education & Training
Timeline

Cindy Morgan

Mountview care home
Loughborough
2027
years of professional experience
10
years of post-secondary education

Dedicated care professional with expertise in dementia and palliative care, committed to providing compassionate support and assistance. Skilled in effective communication, patient safeguarding, and infection prevention and control. Proven ability to adhere to health and safety guidelines, with training in MAPA, moving and handling, and medication administration. Completed level 3 apprenticeship for a lead worker, demonstrating leadership capabilities. Career goal: to enhance the quality of life for individuals through respectful and empathetic care practices. Additionally i'm prepared to enhance a different poit ofview with looking fir a career in psychology and counselling postions

Work history

care agent

SOCIAL CARE EDUCATION | Leicester, Leicestershire
  • Worked night shifts providing consistent patient care and support.
  • Served as healthcare assistant, delivering compassionate care to patients and assisting with daily activities.
  • Maintained detailed records of all interactions with clients, helping to personalise future communications.

Care assistant.

6 Years 7 Months
Mountview care home | Leicester | 2020.02 - Current
  • Completed online training to meet modern care requirements and standards.
  • Handled manual care tasks safely when assisting residents and using equipment.
  • Assisted residents with independence for meal-times and personal care routines.
  • Worked effectively with others to support safe, consistent care.
  • Provided polite, friendly, warm personal care and support.
  • Maintained respectful, responsible, reliable care across each shift.
  • Completed a COVID-19 course for updated infection control knowledge.
  • Completed Level 2 and Level 3 apprenticeship learning for care roles.
  • Completed all additional inline courses needed for progression.
  • Provided emotional support to patients, improving mental wellbeing.
  • Respected privacy and dignity during each care service delivery.
  • Monitored vital signs to detect health complications early.
  • Encouraged independence by supporting patients with everyday tasks.
  • Documented accurate daily observations to track resident progress over time.
  • Responded promptly to emergencies to keep all residents safe.
  • Assisted with all personal care activities while retaining comfort and dignity.
  • Maintained confidentiality and compliance standards to optimise patient care.

Healthcare Assistant.

4 Years
Bluewood healthcare | Loughborough, Leicestershire | 2016.01 - 2020.01
  • Provide assistance and support in clients own home.
  • Assist in personal care and understand equality and diversity.
  • Assist with stoma care & pressure sores.
  • Communicate effectively with my employer, written and/or verbally.
  • Assist with medication, shopping, and companionship.
  • Assist with 1:1 care and sit>in calls.
  • Assist in palliative care.
  • Assist with end-of-life care.
  • Keep good record updates.
  • Complete a care certificate.
  • Good Teamwork.
  • Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
  • Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
  • Prepared meals for patients, ensured balanced nutrition intake.
  • Kept detailed records of patient progress, assisted medical staff in treatment planning.
  • Monitored vital signs of patients with meticulous attention to detail for accurate readings.
  • Completed care documentation and monitored patient progress to achieve up-to-date records.
  • Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
  • delvery good community care within clients homes.

Healthcare Assistant.

Tracscare | Loughborough | 2016.01 - 2016.01
  • Registered Care Categories:
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Physical Disability
  • Substance Misuse
  • Provide 1-1 support.
  • Update daily reports.
  • Update regular monitoring checks i.e. fridge and freezer temps & water temps.
  • Underwent online training e.g COSHH, Manual handling, infection control, food &hydration, & health and safety in the workplace.
  • 2a Storer Road, Loughborough LE11 5EQ. Lester Court 01509 230622..Bank staff social worker.

Senior carer.

2 Years
MNRA Healthcare | Leicester | 2013.01 - 2015.01
  • Provide assistance and support in clients own home
  • Assist in personal care
  • Understand equality and diversity
  • Communicate effectively with my employer, written and/or verbally.
  • Assist with medication, shopping, and companionship.
  • Manual handling and hoist trained
  • Stoma care trained, & assisted in residential homes.
  • MAPA TRAINED, & commendatory trained.
  • Assist wit 1:1 care
  • Assist in palliative care
  • Keep good record updates
  • Now closed.

Cleaner.

2 Years 9 Months
LA fitness Loughborough Gym | Loughborough | 2012.01 - 2014.10
  • Clean showers and walls
  • Clean toilets, and surfaces
  • Everything is colour coded
  • Understand health and safety in workplace.
  • Now closed.

Kitchen Assistant.

1 Year
City Catering | Leicester | 2009.01 - 2010.01
  • Working in various Primary Schools in the Leicester area.
  • Laying out tables and preparing plates
  • Serving the children food and drinks
  • Washing up and the end of my shift
  • Keeping all areas tidy, clean and safe
  • Leicester. closed

Catering Assistant.

4 Months
RF Brooks | 2008.10 - 2009.02
  • Make and prepare food on behalf of Marks & Spencer’s and distribute to all local outlets, my main duties included:
  • Serving food in the cafeteria
  • Replenishing stock
  • Operating the till and cash handling
  • Washing up at the end of shift
  • Ensuring all work areas were tidy and clean
  • Now closed

Junior Administration Assistant.

2 Months
STRIDE | 2007.09 - 2007.11
  • I was employed by STRIDE a training organisation for local teenagers, my main duties included:
  • Printing various documents
  • Filing
  • Data entry on to an in-house database
  • Answering all incoming calls, taking messages and passing calls to various colleagues
  • Now closed.

Customer Service Assistant.

1 Year 1 Month
Interpharm Chemist | 2006.01 - 2007.02
  • Cash handling and operating the tills
  • Customer service, serving customers prescriptions and other goods
  • Ensuring stock levels were always correct and good were available
  • Making sure the shop was clean, tidy and safe.

Skills

Friendly and caring approach
Tact and sensitive.
Always have a smile and a genuine desire to help people.
Ability to relate to people from a wide variety of backgrounds.
Patient.
Proven ability to work to health and safety guidelines.
Moving and handling trained.
MAPA trained
Completed care certificate.
Effective communication.
Basic I.T. knowledge.
Completed level 3 apprenticeship for a lead worker
Dementia care expertise
Palliative care techniques
Health promotion knowledge
Respecting boundaries
Bathing and dressing assistance
End-Of-Life support
First Aid
Nutrition management
Housekeeping
Patient safeguarding
Cultural awareness
Infection prevention and control
Dementia awareness
Medication Administration
Hoist operation
Medicine dispensing
Documentation
Record-keeping
Wound dressing

Education

city & guilds - level 3 diploma in adult care

mountview care home | Leicester | 2024.01 - 2025.04

care certificate complete online.

  • Level 3 qualification

GCSEs

bluewood healthcare | leicester | 2017.07 - 2017.07

Staff meetings with retraining included in-house from Bluewood Healthcare.

  • Focus on in-house training for a care assistant
  • infection control, manual handling, privacy and dignity, etc.
  • care certificate completed

ocr - mathematics level 1

school | leicester | 2007.10 - 2008.07

completed level 1 mathematics’ with in training

MNRA healthcare agency | Leicester | 2014.08 - 2014.08

MAPA care quality and Mandatory training course

Certificate of Higher Education - mandatory training course

mnra healthcare agency | leicester | 2014.08 - 2014.08

in-house training provided by the health and safety group Ltd.

  • Certificate of study in

health and safety. information governance. fire safety. infection control. food hygiene. basic life support. manual handling. safe guarding vulnerable children. protection of vulnerable adults. coplaints handling + conflict management. lone worker awareness of safety.

GCSEs - in house

mnra healthcare agency | Leicester | 2010.03 - 2010.03

Health & Safety Certificate

2009.01 - 2009.01
Level 2 Award in Health & Safety in the workplace

Certificate of Higher Education - food safety

apex | leicester | 2010.03 - 2010.03

Level 2 Award in Food in catering

Apex | Leicester | 2008.05 - 2008.09
OCR Entry Level Maths and OCR Level 1 Maths – Pass

2007.06 - 2007.06
First aid course

ocr - BTEC

Gateway College | 2004.01 - 2006.01
  • Health & Social Care Level 1 (Foundation) – Merit
  • Health & Social Care Level 2 (Intermediate) – Pass. Now lost

2005.03 - 2005.03
Certificate in health and social care

GCSEs - GCSE’s

Moat Community College | 1999.01 - 2004.01
  • 5 GCSE’s d to f grade
  • Personal safety course certificate.

Certificate of Higher Education - forensic psychology witness investigation course

futurelearn.com/ open university | home | 2026.06 - 2026.09

Education & Training

  • Feb 2020: care certificate complete online.
  • July 2017: staff meeting with re- training included, from Bluewood healthcare.
  • August 2016 completed level 1 mathematics’ with in training
  • Aug 2014: MAPA care quality and Mandatory training course
  • March 2013:Manual handling in the work place
  • March 2010:Health & Safety Certificate
  • March 2010:Food Safety Certificate
  • Jan 2009: Level 2 Award in Health & Safety in the workplace
  • Nov 2009: Level 2 Award in Food Safety for manufacturing
  • June 2008: Hospitality & Leisure Route way to employment Certificate
  • May 2008 – Sep 2008 Apex – Leicester OCR Entry Level Maths and OCR Level 1 Maths – Pass
  • June 2007: First aid course
  • 2004 – 2006 Gateway College BTEC Health & Social Care Level 1 (Foundation) – Merit Health & Social Care Level 2 (Intermediate) – Pass. Now lost
  • March 2005 Certificate in health and social care
  • 1999 – 2004 Moat Community College GCSE’s 5 GCSE’s d to f grade Personal safety course certificate.

Timeline

futurelearn.com/ open university

Certificate of Higher Education from forensic psychology witness investigation course
2026.06 - 2026.09Read More

mountview care home

city & guilds from level 3 diploma in adult care
2024.01 - 2025.04Read More

Care assistant.

Mountview care home
2020.02 - CurrentRead More

bluewood healthcare

GCSEs
2017.07 - 2017.07Read More

Healthcare Assistant.

Bluewood healthcare
2016.01 - 2020.01Read More

Healthcare Assistant.

Tracscare
2016.01 - 2016.01Read More

MNRA healthcare agency

2014.08 - 2014.08Read More

mnra healthcare agency

Certificate of Higher Education from mandatory training course
2014.08 - 2014.08Read More

Senior carer.

MNRA Healthcare
2013.01 - 2015.01Read More

Cleaner.

LA fitness Loughborough Gym
2012.01 - 2014.10Read More

mnra healthcare agency

GCSEs from in house
2010.03 - 2010.03Read More

apex

Certificate of Higher Education from food safety
2010.03 - 2010.03Read More

2009.01 - 2009.01Read More

Kitchen Assistant.

City Catering
2009.01 - 2010.01Read More

Catering Assistant.

RF Brooks
2008.10 - 2009.02Read More

Apex

2008.05 - 2008.09Read More

school

ocr from mathematics level 1
2007.10 - 2008.07Read More

Junior Administration Assistant.

STRIDE
2007.09 - 2007.11Read More

2007.06 - 2007.06Read More

Customer Service Assistant.

Interpharm Chemist
2006.01 - 2007.02Read More

2005.03 - 2005.03Read More

Gateway College

ocr from BTEC
2004.01 - 2006.01Read More

Moat Community College

GCSEs from GCSE’s
1999.01 - 2004.01Read More

care agent

SOCIAL CARE EDUCATION
Read More
Cindy Morgan