Cindy Fok
Morden
Summary
Accomplished professional with expertise in end-to-end project and programme management, financial reporting, and P&L management. Demonstrates proficiency in forecasting, cross-functional coordination, and day-to-day operations. Skilled in documentation, IT compliance, GDPR compliance, risk management, and general compliance. Adept at utilising Xero, SAP, Sage, and Microsoft Office to enhance operational efficiency. Known for independent decision-making and clear communication. Committed to driving organisational success through strategic planning and execution.
Compassionate leader with proven ability to manage teams and provide high-quality care in healthcare settings. Demonstrates exceptional communication and organisational skills, coupled with strong understanding of regulatory requirements. Committed to enhancing residents' quality of life and fostering supportive, respectful environment.
Overview
21
21
years of professional experience
2022
2022
years of post-secondary education
Work history
Registered Nursing Home Manager
Milverton Nursing Home
05.2022 - Current
- HR Onboarding & Employment Compliance
- Spearheaded recruitment and onboarding initiatives, ensuring all new hires received thorough inductions and were fully acquainted with company policies.
- Maintained accurate employee records and ensured strict compliance with employment laws and regulatory standards.
- Leadership & Team Supervision
- Led and supervised diverse teams, including Clinical Leads, Team Leaders, Housekeeping Managers, Receptionists, Domestic teams and Account Assistant.
- Fostered culture of transparency and open communication through regular team meetings and structured one-on-one supervision sessions.
- Proactively addressed performance issues and facilitated continuous staff development.
- Stakeholder Engagement & Communication
- Facilitated routine team and residents' meetings, as well as family communication forums, to promote alignment with service objectives and maintain high levels of engagement.
- Ensured consistent communication with all stakeholders regarding operational updates, service changes, and quality improvements.
- Managed day-to-day operations across service to ensure efficiency, consistency, and high standards of care.
- Oversaw GDPR compliance through implementation of secure IT systems and conducted half-yearly and annual audits to maintain data protection integrity.
- Led incident and accident investigations, including root cause analysis and development of action plans to prevent recurrence.
- Conducted regular health and safety audits, risk assessments, and on-site checks to ensure safe environment for residents and staff.
- Organised and managed annual events for staff and residents, promoting well-being, morale, and community cohesion.
- Successfully led large-scale renovation projects from home, overseeing planning, budgeting, and strategy while minimizing disruption to residents and staff.
- Led digital transformation of key systems, including eMars for medication, digital payroll, staff scheduling, and compliance tracking tools.
- Championed continuous improvement by identifying service gaps and staff training needs.
- Implemented new procedures for improved efficiency in service delivery.
- Provided leadership in crisis situations, maintained calmness under pressure.
- Fostered a supportive environment with open communication channels among staff.
- Regularly liaised with healthcare professionals, ensured comprehensive patient care.
- Coordinated daily operations for smooth running of healthcare services.
- Mediated conflicts amongst staff members to foster a harmonious working environment.
- Streamlined administrative processes to improve facility efficiency.
- Maintained tidy environment to promote cleanliness, hygiene and quality standards.
- Managed company budgets and staff rota for optimum productivity and profitability.
- Built and maintained helping relationships with elderly residents and their families.
- Safeguarded elderly residents under care, meeting individual health and wellbeing needs.
- Collaborated with health and welfare providers, boards and funding bodies on service provisions.
- Oversaw budget planning and report preparation.
- Provided overall direction and management for care service, and facility.
- Applied holistic approach to social services, maintaining long-term wellbeing of elderly residents.
Finance Manager
Milverton Nursing Home
04.2019 - 05.2022
- Financial Oversight: Managed day-to-day financial operations for 29-bed care home with turnover of £1.5 million, ensuring smooth and compliant financial activities.
- Invoicing & Supplier Management: Oversaw posting of supplies and customer invoices, managed relationships with suppliers, and performed reconciliations of supplier statements.
- Account Reconciliation & Ledger Maintenance: Ensured accuracy in reconciliation of control accounts and maintained general ledger, ensuring up-to-date financial records.
- P&L and Financial Reporting: Prepared and maintained monthly and year-end Profit & Loss statements, including preparation of Management Accounts, Cash Flow, Budgets, and Financial Forecasts.
- Banking & Payment Processing: Managed all bank transactions and bank reconciliations for three separate accounts. Ensured accuracy in processing payments, payroll, advances, loans, and credit card statements through online banking system.
- End-of-Year Accounts: Liaised with external accountants for preparation of end-of-year accounts, processing year-end journals, credits, and invoices.
- Payroll Processing: Responsible for creating and processing payroll, including payroll journals, advances, and loans, and ensuring timely payments.
- Insurance & Contract Management: Oversaw and negotiated business insurance, vehicle insurance, and utility contracts. Managed annual insurance renewals and maintained proper coverage levels to ensure business continuity.
- Property & Maintenance Oversight: Managed maintenance contracts for care home property, ensuring compliance with health and safety regulations, including fire audits, IPC audits, and yearly maintenance schedules.
- Housekeeping & Equipment Management: Oversaw housekeeping department, including purchasing medical equipment and overseeing yearly maintenance contracts for critical operational tools.
- Resident Contracts & Funding: Responsible for creating and submitting resident contracts, ensuring accurate documentation for each resident's stay. Worked closely with Borough to determine funding and report to NHS and Borough on resident funds.
- Funding Assessments: Conducted assessments for funding to Borough and ensured that all funding requirements were met to guarantee financial stability and proper care for residents.
- Prepared regular cash flow reports assisting in better fund allocation.
- Collaborated closely with auditors to ensure smooth audit processes.
- Provided key input in strategic decision-making meetings, influencing company direction.
- Streamlined invoice processing reducing errors and delays.
- Negotiated favourable terms with vendors, achieving cost savings.
- Enhanced company profitability with strategic budget planning.
- Oversaw financial reporting processes, maintaining accuracy and compliance with regulatory standards.
- Managed timely and accurate reporting of various financial transactions and information for detailed analysis.
- Directed budgeting and forecasting activities to align financial goals with organisational objectives.
- Developed thorough forecasting and cash-flow management processes to maximise progression and profitability.
- Administered payroll processes for accurate, timely salary disbursements.
- Managed daily finance services for smooth business operations.
- Represented business in negotiations with external partners.
Bookkeeper
Signcube - Design and Print
07.2017 - 02.2019
- Managed all aspects of bookkeeping including invoice posting, credit control, VAT returns, payroll, and bank reconciliations.
- Worked on improving the use of online systems to automate financial processes, enhancing overall productivity and accuracy in reporting.
Bookkeeper and Office Manager
Med-lec Electrical Contractors
11.2016 - 06.2017
- Oversaw daily financial operations, including accounts payable/receivable, VAT returns, payroll, and bank reconciliations.
- Managed HR processes and facilitated the onboarding of new employees.
Staff Accountant
Systemax EMEA Technology Group
09.2012 - 11.2013
- Financial Reporting: Supported finance leadership with the preparation of monthly, quarterly, and annual financial reports for a multi-national organization, ensuring all reports were accurate and compliant with local and international standards.
- Multi-Currency Accounting: Managed multi-currency transactions and reconciled cross-border payments, supporting the organization's international operations.
- Vendor and Accounts Payable (AP) Management: Created and maintained vendor records in SAP and processed AP invoices. Managed payment runs and ensured timely, accurate vendor payments.
- Intercompany Transactions: Coordinated intercompany invoicing and reconciliations, ensuring all intercompany balances were accurately recorded and reported.
- Balance Sheet Reconciliations: Conducted monthly reconciliations of balance sheet accounts, including cash, accounts payable, and accruals, identifying and resolving discrepancies.
- Cross-Border Coordination: Liaised with the finance teams in the USA, providing financial reports and ensuring alignment between UK and US accounting practices.
Assistant Accountant
Association of Optometrists, London
01.2005 - 04.2012
- Assisted the Finance Manager with ad hoc financial tasks and preparation of annual budgets.
- Analysed and reconciled general ledger accounts to ensure accurate reporting.
- Liaised with and supported external auditors during year-end audits.
- Managed monthly billing for membership services.
- Prepared and monitored daily cash flow and reconciled bank and petty cash accounts.
- Processed credit/debtor invoicing, credit notes, and prepared electronic payments.
- Handled monthly payroll preparation, expense claims, credit card statements, and reconciliations.
- Supported HR with internal audits and Information Operating Systems (IOS) compliance.
Education
Certification in Leadership and Management -
My Home Life
London 2023
CIMA Strategic Level - Management Accounting
CIMA
Diploma in Business Management and Computing - undefined
Damelin College
Skills
- End-to-End Project & Program Management
- Financial Reporting
- P&L Management
- Forecasting
- Cross-Functional Coordination
- Day to Day operations
- Microsoft Office
- Independent Decision-Making
- Clear Communication
Languages
English
Fluent
Timeline
Registered Nursing Home Manager
Milverton Nursing Home
05.2022 - Current
Finance Manager
Milverton Nursing Home
04.2019 - 05.2022
Bookkeeper
Signcube - Design and Print
07.2017 - 02.2019
Bookkeeper and Office Manager
Med-lec Electrical Contractors
11.2016 - 06.2017
Staff Accountant
Systemax EMEA Technology Group
09.2012 - 11.2013
Assistant Accountant
Association of Optometrists, London
01.2005 - 04.2012
CIMA Strategic Level - Management Accounting
CIMA
Diploma in Business Management and Computing - undefined
Damelin College
Certification in Leadership and Management -
My Home Life
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