Cindrella Podder
Bournemouth,Dorset
Summary
Customer-oriented, strategic-thinking and meticulous sales professional with over years of experience building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multitasking and self-motivated leader with expertise in expanding network connections, introducing products, implementing pricing models, inventory control and projections, vendor relations and territory development. Effective at identifying customer needs to deliver solutions. Tactical team builder and energetic strategic planner seeking to leverage an effective background with a dynamic organisation.
Overview
6
6
years of professional experience
Work history
Business development specialist
Astute LTD
Bournemouth, England
11.2024 - Current
- Established strong customer relationships for enhanced loyalty.
- Reported to senior leadership on the latest research on market insights, industry trends and expansion opportunities.
- Built client relationships and exceeded sales targets.
- Identified potential clients, resulting in increased sales opportunities.
- Boosted company image by developing strategic business partnerships.
- Managed and tracked leads using CRM software/tools, maintaining accurate records and ensuring timely follow-up.
- Reported to senior leadership on latest research on market insights, industry trends and expansion opportunities.
Customer service assistant
Satya's Kitchen (Takeaway)
Bournemouth, England
09.2023 - 01.2024
- I played an integral role in helping to manage daily operations, focusing on customer service and staff management
- I was involved in training new team members, ensuring they understood company protocols and providing ongoing support to ensure they could perform at their best
- Additionally, I helped with managing inventory, placing orders, and ensuring that the restaurant was always well-stocked and ready for busy periods
- I handled cash and POS transactions and worked to implement promotional strategies to boost sales and attract new customers
- My strong communication and problem-solving skills allowed me to effectively handle customer inquiries, resolve complaints, and improve the overall guest experience
Administrative Assistant
Bold & Beauty Studio
09.2022 - 01.2023
- I worked as an Administrative Assistant where I gained valuable experience in general office administration
- I handled scheduling, managed internal communications, and ensured the smooth flow of daily office operations
- My ability to manage multiple tasks simultaneously and remain calm under pressure enabled me to support the team effectively, even during peak times
- I also played a key role in event planning and customer engagement activities, helping to create memorable experiences for clients
Beauty Therapist
Superdrug
09.2018 - 01.2022
- At Superdrug, I honed a diverse skill set including creativity, leadership, and problem-solving
- My tenure was marked by a 20% increase in revenue over 12 months, driven by my positive attitude, strong work ethic, and a personalized approach to beauty care
- Key Achievements: - Increased Revenue: Achieved a 20% revenue growth within a year through tailored service strategies and individualized beauty care plans
- Exceptional Customer Service: Delivered outstanding service by actively listening to clients' needs, providing expert advice, and addressing their concerns effectively
- Leadership and Team Development: Fostered a supportive work environment by tailoring strategies to individual employees, enhancing team performance and morale
- I consistently received positive feedback from customers, reflecting my commitment to excellence and dedication to personalized beauty care
Wine Shop Associate (Work Experience)
07.2021 - 07.2021
- Inventory Management: Assisted in maintaining and organizing the wine inventory, ensuring accuracy and up-to-date stock levels
- Invoice Verification: Verified wine delivery invoices to ensure correct shipments and pricing
- Product Knowledge: Developed a deep understanding of various types of wines, liquors, and beers, including their ingredients, quality standards, and market trends
- Store Operations: Gained insights into the operational aspects of running a wine shop, including adherence to industry laws, customer loyalty, budgeting, and creative merchandising
- Customer Interaction: Engaged with diverse customers to understand their preferences, provided tailored recommendations, and ensured a high level of customer satisfaction
Education
BSc (Hons) - Business Management
Kingston University
Kingston Hill, London 09/2021 - 07/2024
BTEC Level 3 National Diploma - Business Management
Bournemouth & Poole College
Bournemouth, England 09/2019 - 07/2021
GCSEs - English Literature, English Language, Mathematics & Combined Science
The Bishop of Winchester
09.2013 - 07/2018
Skills
- Database management
- Client contract negotiations
- Market analysis
- Lead generation
- B2B client management
Accomplishments
The Hour of Code
Personal Information
Date of birth: 20/10/01
Hobbies and Interest
- Interest in continuous learning, such as attending business seminars, workshops, or online courses.
- Involved in leading a local business networking group and organising events.
Timeline
Business development specialist
Astute LTD
11.2024 - Current
Customer service assistant
Satya's Kitchen (Takeaway)
09.2023 - 01.2024
Administrative Assistant
Bold & Beauty Studio
09.2022 - 01.2023
Wine Shop Associate (Work Experience)
07.2021 - 07.2021
Beauty Therapist
Superdrug
09.2018 - 01.2022
GCSEs - English Literature, English Language, Mathematics & Combined Science
The Bishop of Winchester
09.2013 - 07/2018
BSc (Hons) - Business Management
Kingston University
09/2021 - 07/2024
BTEC Level 3 National Diploma - Business Management
Bournemouth & Poole College
09/2019 - 07/2021
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