Cigdem Evgin
Cork
Summary
Dynamic fraud investigator with extensive experience at Apple Inc., adept at leveraging behavioral analytics and critical thinking to uncover complex fraud patterns. Proven track record in risk mitigation and compliance monitoring, consistently achieving high-quality outcomes in fast-paced environments. Committed to enhancing fraud prevention strategies through collaborative teamwork and meticulous attention to detail.
Overview
9
9
years of professional experience
Work History
Fraud Investigator
Apple Inc
Cork
11.2023 - Current
- Lead investigations into complex fraud and abuse cases within Apple’s global ecosystem
- Analyze behavioral patterns, account activity, and risk indicators using Apple internal tools
- Produce clear, defensible case documentation supporting enforcement and risk decisions
- Apply Apple policies consistently while exercising analytical judgement in edge-case scenarios
- Operate under strict confidentiality, audit, and quality standards
Fraud Prevention Specialist
Apple Inc
Cork
01.2022 - 11.2023
- Conducted fraud and abuse reviews across multiple Apple platforms and services
- Identified emerging risk patterns contributing to Apple’s prevention strategies
- Maintained accuracy and decision quality in high-volume operational workflows
- Supported quality assurance and peer knowledge sharing within Apple teams
Risk Operations Specialist
Apple Inc
Cork
10.2019 - 01.2022
- Performed risk-focused operational reviews within AppleCare global operations
- Resolved complex customer and account cases using Apple policies and frameworks
- Consistently met performance and compliance targets in regulated environments
Technical Support Specialist
Apple Inc
Turkey
05.2017 - 10.2019
- Delivered technical and customer support within Apple service environments
- Applied structured problem-solving and customer-focused resolution approaches
Education
Public Relations and Advertising -
Istanbul University
Istanbul, TurkeySkills
- Fraud Detection Strategies
- Behavioral analytics
- Compliance monitoring
- Quality assurance
- Critical thinking
- Attention to detail
- Data Analysis
- Risk Mitigation
- Evidence Collection
- Reporting Systems
Hobbies and Interests
- Getting lost in a good book
- Capturing moments
- Feeling the music
Personal Information
Nationality: Turkish
Languages
- English
- Turkish, Native
- English, Professional
Timeline
Fraud Investigator
Apple Inc
11.2023 - Current
Fraud Prevention Specialist
Apple Inc
01.2022 - 11.2023
Risk Operations Specialist
Apple Inc
10.2019 - 01.2022
Technical Support Specialist
Apple Inc
05.2017 - 10.2019
Public Relations and Advertising -
Istanbul University