Summary
Overview
Work History
Skills
LANGUAGES
Accomplishments
Timeline
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CIBELE ASSINI

Hackney, London

Summary

Experienced front-of-house professional with a strong background in luxury hospitality. Skilled in delivering exceptional customer service, leading and supporting teams and managing daily operations. Known for professionalism, organisation and problem-solving.

Overview

4
4
years of professional experience

Work History

Hostess/Head Waitress

Blue Marlin Ibiza London
06.2025 - Current
  • Acted as first point of contact for high-profile and VIP guests, ensuring a polished experience.
  • Balanced dual responsibilities as Hostess and Head Waitress, coordinating front-of-house flow while delivering attentive service.
  • Supported exclusive events and private bookings, providing smooth organisation and exceptional service.
  • Represented the venue with professionalism and discretion in a high-energy, luxury nightlife environment.

Breakfast Waitress

Fallow Restaurant
04.2024 - 01.2025
  • Delivered a smooth breakfast service by anticipating guest needs and managing time-sensitive orders.
  • Built strong guest rapport with a friendly, approachable style, encouraging repeat visits.
  • Handled a fast turnover of tables whilst maintaining smooth service flow.
  • Delivered in-depth menu knowledge to provide informed recommendations and enhance the dining experience.

Hostess/Head Waitress

Luc's Brasserie
06.2023 - 04.2024
  • Managed front-of-house operations, floor plans and high volume service in a busy brasserie.
  • Coordinated private events and group bookings, ensuring smooth execution.
  • Led and trained front-of-house staff as Head Waitress, maintaining high standards during peak hours.
  • Served as main contact for management and guests, resolving issues efficiently.

Commis Waitress

JW Marriott Hotel
01.2022 - 06.2023
  • Delivered sophisticated, high-standard service at a 5-star hotel, creating memorable and refined guest experiences.
  • Contributed to elevating the department to #7 in London on TripAdvisor.
  • Focused on attention to detail and exceptional customer satisfaction. Following the steps of service precisely.
  • Drove additional revenue through strategic upselling of premium champagnes and menu items.

Skills

  • Problem-solving and handling guest issues professionally
  • Upselling and Contributing to revenue growth
  • Professionalism and discretion in all interactions
  • Organisation and multitasking in fast-paced environments

LANGUAGES

English - Native
Portuguese - Native
Spanish - Proficient

Accomplishments

  • Coordinated seamlessly between floor, bar and kitchen teams.
  • Adapted quickly to fast-paced, high-end hospitality environments.

Timeline

Hostess/Head Waitress

Blue Marlin Ibiza London
06.2025 - Current

Breakfast Waitress

Fallow Restaurant
04.2024 - 01.2025

Hostess/Head Waitress

Luc's Brasserie
06.2023 - 04.2024

Commis Waitress

JW Marriott Hotel
01.2022 - 06.2023

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