Ciaran Osborne
Watford,Hertfordshire
Summary
Enthusiastic, hardworking, punctual and dependable University Student with experience working with the public in the hospitality industry. Bringing forth a motivated attitude and a variety of skills. Organised, detail oriented, and experienced in properly handling customer inquiries and transactions. Friendly and outgoing with knack for creating memorable customer experiences and ensuring smooth service. Skilled in communication and teamwork, able to adapt quickly to new environments.
Overview
6
6
years of professional experience
Work history
Bartender
Berkshire County Sports Club
Reading, Berkshire
2022.09 - Current
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Recommended drinks to customers, increasing overall sales.
- Provided excellent service to customers, resulting in repeat business.
- Collaborated with team members to provide seamless service during busy periods.
Head Football Coach
Little Kickers
Watford
2021.08 - 2022.10
- Leading football coach working with children aged 18 months to 7 years
- Includes teaching basic to intermediate footballing skills, setting up drills and activities & working with children and parents
- Encouraged sportsmanship, promoting fair play attitudes amongst players.
- Conducted regular player assessments to identify areas of improvement.
General Assistant
Aramark/Warner Brothers
Watford
2019.04 - 2022.09
- Includes working on tills, working in a cafe, delivering food, dealing with customers, cleaning and tidying cafe and restaurant areas & opening and closing the cafe and restaurant areas
- Maintained a clean, organised workspace to ensure smooth daily operations.
- Supported colleagues during peak hours to prevent customer dissatisfaction.
- Handled cash transactions accurately, enhancing financial integrity.
- Provided top-quality customer service, resulting in high levels of customer satisfaction.
Education
Politics and International Relations - Politics
University of Reading
Reading 2022.09 -
3 A Levels - History, Geography, Philosophy and Ethics
St Michael's Catholic High School
Watford, Hertfordshire 2018.09 - 2020.07
10 GCSEs - History, Religious Studies, Geography, Mathematics, Biology, Chemistry, Physics, Physical Education, English Language, English Literature
St Michael's Catholic High School
Watford, Hertfordshire 2013.09 - 2018.07
Skills
- Constructive feedback delivery
- Multitasking proficiency
- Document preparation techniques
- Performance under pressure
- Order processing capability
- Project coordination experience
- Patience and courtesy
- Strong adaptability
- Basic budgeting understanding
- Complaint handling protocols
- Empathy towards customers
- Team player
- Customer Service
- Conflict management
Additional
- Cricket, for which I am a key player in my league team in Watford over the summers.
- Softball for which I am the President and a key player for my University team.
- Football which I enjoy playing recreationally and occasionally competitively for a variety of teams.
Timeline
Bartender
Berkshire County Sports Club
2022.09 - Current
Politics and International Relations - Politics
University of Reading
2022.09 -
Head Football Coach
Little Kickers
2021.08 - 2022.10
General Assistant
Aramark/Warner Brothers
2019.04 - 2022.09
3 A Levels - History, Geography, Philosophy and Ethics
St Michael's Catholic High School
2018.09 - 2020.07
10 GCSEs - History, Religious Studies, Geography, Mathematics, Biology, Chemistry, Physics, Physical Education, English Language, English Literature
St Michael's Catholic High School
2013.09 - 2018.07