Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Ciaran O'Donovan

Tring,Hertfordshire

Summary

Detail-oriented and highly organized Administrative Professional with experience in managing office operations, streamlining administrative processes, and enhancing productivity. Proficient in handling a wide range of administrative tasks including scheduling, correspondence, data entry, and maintaining records. Adept at utilizing various software tools and systems to improve efficiency and support organizational objectives. Known for exceptional communication skills, a proactive approach to problem-solving, and a strong ability to multitask in fast-paced environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Administrator

Decco
Aston Clinton, Hertfordshire
07.2024 - Current
  • Process credit notes to reimburse customers for delivery errors.
  • Monitor picking errors from the warehouse, and invoicing.
  • Take orders and assist customers with enquiries through the phone.
  • Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.

Retail Sales Associate

Warner Bros
Leavesden Green
03.2019 - 07.2024
  • Offered excellent customer service, handling sales transactions across three separate shops.
  • Specialized in advising customers and providing service in a high-end jewellery section.
  • Greeted guests at the entrance and exits of the shop, ensuring a welcoming environment.
  • Managed personalization services, including embroidery, engraving, and embossing.
  • Maintained shop standards by regularly filling and tidying displays.
  • Trained new team members, ensuring compliance with company policy and high levels of service.
  • Act as an ambassador to the tour when hosting luxury evening dining experiences and corporate events.
  • Received and handled stock deliveries as a part of the warehouse team.

Accounts assistant

Viral Seeding
Tring
05.2016 - 01.2017
  • Promoting viral video content and securing editorial coverage on popular websites and blogs.
  • Managing Google AdWords and YouTube promotional campaigns.
  • Working back and forth with clients to ensure campaigns run as smoothly as possible, offering the best
    CPM advertisement rates we can.
  • Met deadlines by managing workload independently.
  • Kept and updated digital and physical financial records.

Customer service associate

Sully's Fish & Chips
Tring
01.2014 - 04.2016
  • Provided exceptional customer service to regular visitors, interacting with them whilst cooking the food
    they ordered.
  • Assisted manager with stock checks and delivery's, making sure everything arrived on time and was of
    the highest quality.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.

Education

A-Levels - Media Studies, Film Studies, Creative Writing, English Literature

Aylesbury College
Aylesbury
09.2013 - 07/2015

GCSEs - English Literature and Language, Maths, Business Studies + 5 other subjects

Tring School
Tring
09.2008 - 07/2013

Skills

Organizational Skills:

  • Time management
  • Multitasking
  • Prioritizing tasks
  • Calendar management



Technical Skills

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Basic IT troubleshooting
  • Data entry and database management


Administrative Skills

  • Scheduling and coordinating meetings
  • Maintaining records and files
  • Handling correspondence
  • Office supply management


Problem-Solving Skills

  • Conflict resolution
  • Decision-making
  • Critical thinking
  • Adaptability and flexibility


Teamwork and Collaboration

  • Working effectively within a team
  • Supporting colleagues
  • Collaborative planning


Certification

February 2023 - QA Level 3 Award in First Aid at Work (RQF) Media Safety Limited; valid until 2027

Affiliations

  • Content Creator (YouTube) - Posted weekly content onto my channel gaining over 10,000 subscribers and 15M+ video views
  • Writer/Content Creator - Posted and contributed to articles to Film & TV website Whatculture.com

References

References available upon request.

Timeline

Administrator

Decco
07.2024 - Current

Retail Sales Associate

Warner Bros
03.2019 - 07.2024

Accounts assistant

Viral Seeding
05.2016 - 01.2017

Customer service associate

Sully's Fish & Chips
01.2014 - 04.2016

A-Levels - Media Studies, Film Studies, Creative Writing, English Literature

Aylesbury College
09.2013 - 07/2015

GCSEs - English Literature and Language, Maths, Business Studies + 5 other subjects

Tring School
09.2008 - 07/2013

Similar Profiles

CREATE PROFILE
Ciaran O'Donovan