Ciaran Murphy
Cardiff,Vale of Glamorgan
Summary
Customer-focused professional with expertise in communication and collaboration. Bilingual skills facilitate effective resolution of customer issues and support upselling strategies. Recognised for adaptability, time management, and commitment to fostering teamwork, while pursuing continuous learning for career advancement.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Crew member
McDonald's
Barry, Vale Of Glamorgan
2023.03 - Current
- Addressed questions, concerns and complaints of customers.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Worked fast and accurately to meet customer needs and service goals.
- Collaborated and offered support with extra tasks to meet team goals.
Sues Chef
Siam Thai Street Food
Barry, Vale Of Glamorgan
2022.06 - 2023.02
- Participated in local food festivals, elevated restaurant's reputation within the community.
- Trained junior chefs to enhance their professional skills.
- Improved customer satisfaction by creating innovative and appetising menu items.
- Demonstrated proficiency in various cooking techniques, improved dish presentation.
Education
Bachelor of Science - Computer Science with Security and Forensics
Cardiff University
Cardiff 2024.09 - 2027.08
BTEC Level 3 - Cyber Security
Cardiff and Vale College
Barry 2022.09 - 2024.08
Skills
- Customer Service
- Complaint resolution
- Upselling strategies
- Endurance in fast-paced environments
- Time efficiency
- Work pace adaptability
- Peer collaboration
- Team collaboration
- Responsive engagement
- Communication proficiency
- Bilingual or multilingual
- Constructive feedback
Affiliations
- Karting
- Badminton
- Gym
Languages
English
Native
Thai
Native
References
References available upon request.
Timeline
Bachelor of Science - Computer Science with Security and Forensics
Cardiff University
2024.09 - 2027.08
Crew member
McDonald's
2023.03 - Current
BTEC Level 3 - Cyber Security
Cardiff and Vale College
2022.09 - 2024.08
Sues Chef
Siam Thai Street Food
2022.06 - 2023.02