Summary
Overview
Work history
Education
Skills
References
ADDITIONAL INFORMATION
Timeline
Generic

Ciaran McCann

Bournemouth,United Kingdom

Summary

I am a versatile and customer‑focused professional seeking an entry‑level opportunity within the cruise industry. My background spans several years in customer‑facing roles—including jobs behind a bar, positions in retail, and office‑based work—where I developed strong communication skills and a dedication to providing positive guest experiences. In addition, my administrative experience at a large insurance firm taught me the importance of accuracy and attention to detail. This combination has given me a well‑rounded skill set, including data management, problem‑solving, and the ability to adapt quickly to new responsibilities. I am eager to leverage my experience and enthusiasm for service to contribute to a smooth‑running team and ensure an exceptional experience for passengers.

Overview

7
7
years of professional experience
8
8
years of post-secondary education

Work history

Customer service representative

Liverpool Victoria
Bournemouth, England
04.2024 - Current
  • Provided administrative support for insurance case management, maintaining accurate records and tracking case progress in company systems.
  • Assisted with data entry by updating and verifying policyholder information, claim details, and correspondence in accordance with internal procedures.
  • Utilised knowledge of insurance terminology and processes to ensure documentation and case files were complete and compliant.
  • Coordinated with underwriters and claims adjusters to gather necessary information and resolve outstanding case issues.
  • Communicated with clients and colleagues professionally to clarify details and support smooth case handling.

Brand Partnership Assistant

Freeman's Event Partners
Silverstone, Northamptonshire
07.2023 - 07.2023
  • Represented various beverage brands, including high‑profile names such as Jack Daniel's, at major events like the Formula 1 British Grand Prix.
  • Served drinks to guests in a fast‑paced environment, ensuring a high level of customer service and brand representation.
  • Engaged with attendees to promote brand awareness and create a positive impression, answering questions about featured products.
  • Coordinated with event staff to maintain bar areas, manage stock, and uphold health and safety standards.
  • Assisted the event team with setup and breakdown duties, contributing to smooth operations throughout the temporary assignment.

Covid Swabber/Administrator

TAC Healthcare
Southampton, Hampshire
09.2021 - 06.2022
  • Efficiently coordinated and executed COVID-19 testing and vaccination procedures for large-scale public health operations.
  • Managed digital appointment scheduling system, optimising patient flow and satisfaction.
  • Conducted training for new staff in safety protocols and procedure execution.
  • Upheld rigorous safety and sanitation standards, promoting a safe testing and vaccination environment.
  • Resolved scheduling conflicts promptly and professionally, ensuring minimal disruption to services.

Bartender

Fullers
London
06.2018 - 06.2019
  • Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.

Education

Bachelor of Science - Business Entrepreneurship

University of Southampton
09.2019 - 09.2023

BTEC Level 3 - Business

Elthorne Park High School
London, ENG
09.2017 - 07.2019

BSC Level 2 ECDL Certification - IT applications, Microsoft Office

Elthorne Park High School
09.2017 - 09.2019

Skills

Leadership and Teamwork

  • Hygiene standards adherence
  • Alcohol service etiquette
  • Problem-Solving
  • Interpersonal Skills
  • Creativity
  • Ability to Work Under Pressure
  • Adaptability
  • Decision Making
  • Critical thinking
  • Customer Service
  • Communication
  • Ability to Multitask
  • Effective Time Management
  • Patience endurance

References

References available upon request.

ADDITIONAL INFORMATION

I have a passion for travel and exploring new destinations, which has broadened my cultural awareness and adaptability; I enjoy discovering different places and learning from diverse people and customs. In my free time, I love being outdoors—especially hiking and camping—activities that nurture my sense of adventure, foster resilience, and encourage teamwork when shared with others. These interests reflect my enthusiasm for experiencing new environments and my ability to adapt and collaborate effectively in varied settings.

Timeline

Customer service representative

Liverpool Victoria
04.2024 - Current

Brand Partnership Assistant

Freeman's Event Partners
07.2023 - 07.2023

Covid Swabber/Administrator

TAC Healthcare
09.2021 - 06.2022

Bachelor of Science - Business Entrepreneurship

University of Southampton
09.2019 - 09.2023

Bartender

Fullers
06.2018 - 06.2019

BTEC Level 3 - Business

Elthorne Park High School
09.2017 - 07.2019

BSC Level 2 ECDL Certification - IT applications, Microsoft Office

Elthorne Park High School
09.2017 - 09.2019
Ciaran McCann