Ciara Reel
Newry,Armagh
Summary
Ambitious Sales professional with keen ability to inspire teams and drive sales growth. Possesses strong leadership and communication skills, along with deep understanding of customer needs. Committed to delivering significant revenue increases and fostering long-lasting client relationships. CCMA Team Leader of the Year 2021.
Overview
8
8
years of professional experience
Work History
Sales Manager
Clever Closet LTD
Newry, Newry Mourne and Down
02.2022 - Current
- Created and directed sales team training and development training programmes for onboarding and continuous training for 25+ people.
- Planned and developed strategies to increase sales territory positioning, exceeding company targets by increasing conversions by 8%.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Generated company growth through market expansion and sales. Whilst creating and setting up new base office and recruiting entire team.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Hired and trained dedicated and high-achieving sales teams.
- Produced regular reports with in-depth detail of sales performance.
- Drove change and constructively challenged established processes to identify improvement opportunities.
- Streamlined sales processes to enhance team productivity.
Sales Manager
Salessense International
Dundalk, Louth
10.2018 - 01.2022
- Set up of campaigns, building processes and expectations from day 1
- All recruitment of entire sales floor.
- Managing all functions and teams to campaign kpis
- Ramping up support and sales functions as campaign develop
- Client relationship management
- Achieving Sales KPI's on weekly/monthly/ Quarterly basis
- Developing sales and service strategies ensuring client asks are at the forefront along side award winning customer service and experience
- Setting standards and expectations across key processes focusing on customer experience at all times
- Continuous coaching, training and feedback to not only agents but across all management within campaign
- Mentoring upcoming talent within the company ensuring talent progression
- Fostered an environment that encouraged continuous process improvements
- Developing specialists who are keen to progress thorough coach the coach and allowing them to observe.
Team Manager
Esure
10.2016 - 10.2018
- Managing my team of 15 car insurance specialists to achieve all targeted metrics
- Liaising with key stakeholders providing feedback on a daily and weekly basis to improve and ensure the implementation of change
- Setting standards and expectations across key processes
- Dealing daily with all HR issues including absence reviews, adherence to policy and disciplinary hearings
- Being aware of the impact of sickness and attrition has on the overall performance of the business thus proactively managing engagement of the team
- Ensuring all KPI's are met on a daily, weekly and monthly basis
- Coaching and developing underperforming team members
- Adhering to all compliance measures around insurance, ensuring accuracy on all documents and always following policies set by the FCA at all times
- Listening to calls to ensure sales are being handled correctly, compliantly and to establish any training or development needs of advisors
- Dealing with customers issue escalations and handling customer complaints
- Assigned employees to specific duties to best meet the needs of the team
- Coached staff on appropriately handling difficult and complicated sales by sharing best practice during team calibration sessions
- Developing specialists who are keen to progress thorough coach the coach and allowing them to observe
- Fostered an environment that encouraged continuous process improvements.
Education
Advanced Diploma - Business Management
University of Ulster
Profession Certificate in CX, The CX AcademyDistinction - CX
CX Acadamy
Skills
- Recruiting and hiring
- Communication and engagement techniques
- Brand-building strategies
- Continuous Process Improvements
- Customer acquisition and retention
- Strategic Thinking
- Results Orientated
- Direct sales techniques
Accomplishments
CCMA Ireland Team Leader of the Year 2021 - Leading the company from a fully office based operation to fully report which launching a brand new sales team and multi function campaign.
Affiliations
- Triathlon
Timeline
Sales Manager
Clever Closet LTD
02.2022 - Current
Sales Manager
Salessense International
10.2018 - 01.2022
Team Manager
Esure
10.2016 - 10.2018
Advanced Diploma - Business Management
University of Ulster
Profession Certificate in CX, The CX AcademyDistinction - CX
CX Acadamy
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