CIARA O'REILLY
Birmingham,United Kingdom
Summary
After leaving the army due to an injury, I have enjoyed working with a complete change of scenery in a bar that has some similar elements such as a fast-paced environment, and I remain dedicated to helping others, using both experience as a combat medical technician and a receptionist. I am hardworking, with expert-level training and I am diligent about following orders and always ready to help others. I confront challenges with strategic mindset and I am a resilient communicator who acts quickly and reliably in fast-paced situations. I am passionate about delivering outstanding quality and service. I meet job demands and deadlines through diligent work-ethic and dedication to quality as previously proven. I am a problem-solver that uses superb decision making skills to de-escalate high pressure situations, such as an unhappy customer. I have experience conducting risk assessments to identify best course of action. I thoroughly enjoy working as a team whilst simultaneously using my own initiative.
At the moment I am loving working on the bar scene. I am passionate about providing excellent service to customers and watching them leave happy and satisfied with their experience. My favourite part about working in hospitality is engaging with a range of people and getting to know them and their preferences.
Overview
7
7
years of professional experience
4047
4047
years of post-secondary education
Work History
Bartender
Sky Bar & Restaurant
Birmingham, West Midlands
08.2024 - Current
- Demonstrating knowledge of drink recipes for improved customer experience.
- Adapting quickly to different situations maintaining efficiency even under pressure.
- Collaborating with team members to provide seamless service during busy periods.
- Managing stock levels efficiently, preventing shortage during peak hours.
- Checking identification of customers to ensure legal drinking age in compliance with our Challenge 25 policy.
- Recommending drinks to customers based on personal preferences, ensuring quality customer service and increasing overall sales
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Maintaining a clean and organised bar, enhancing customer satisfaction.
- Welcoming guests and creating an inviting atmosphere through friendly interactions.
- Ensuring glasses, garnishes, ice and other bar equipment are ready, ensuring readiness for service.
- Processing payments accurately, reducing discrepancies at the end of shift tallying.
- Completing an efficient bar close to accommodate the bar for the next day.
- Collecting, washing and putting away glassware between guests.
- Delivering non-alcoholic versions of drinks to guests using the same flavourings and attractive presentations as alcoholic versions.
- Acquiring complete knowledge of drink menus to offer appropriate suggestions and upsell when required.
- Demonstrating knowledge of spirits, wines and beers to guide customer choices.
Bar Associate
Jd Wetherspoon - The White Swan
Birmingham, United Kingdom
05.2023 - 08.2024
- Providing excellent customer service whilst maintaining an excellent standard of cleanliness in the pub.
- My job consisted of taking orders, making drinks and delivering food and drink, whilst also adapting a clean as you go mindset.
- Maintaining an enthusiastic attitude and ensuring customers leave happy.
- Also performing opening and closing duties such as cleaning all areas and restocking.
- Optimising customer experience, serving each guest with a positive and enthusiastic attitude.
- Discussing customers drink and taste preferences, in order to make the best recommendations to guarantee customer satisfaction.
- Confirming ages of customers, by checking acceptable forms of ID in line with the Challenge 21 policy and discontinuing service to intoxicated guests.
- Serving mixed drinks, cocktails, wine, beer and non-alcoholic beverages for multiple guests simultaneously, whilst also inputting orders into our system and taking payments, both cash and card.
- Making and delivering drinks that are ordered by our online table service.
- Upholding a high standard of cleanliness in all work areas by clearing tables, wiping countertops, and disposing of rubbish to maintain sanitation standards.
- Delivering friendly and fast service to process high-volume food and drink orders at peak times.
- Resolving customer complaints promptly, escalating larger issues to management, so customers can leave satisfied with their experience.
Combat Medical Technician
British Army
Lichfield
02.2022 - 07.2023
- I trained as a CMT to provide a healthcare service and emergency aid in the army to save lives and learned different trade skills to support my unit and diversify abilities.
- Followed directions and commands from senior officers without hesitation or refusal.
- Engaged with patients to better understand needs and deliver excellent service.
- Maintained clean, safe working environments to eliminate accident/health risks.
- Actively listened to patients to fully understand requests and address concerns.
- Developed team communications and information for meetings.
- Met schedule using excellent planning and coordination skills.
- Diffused challenging situations using conflict management techniques.
- Thrived in fast-paced, high pressure environment with energy and enthusiasm.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
Soldier
British Army
Harrogate
09.2021 - 07.2023
- Marksmanship and combat skills.
- Emergency situation training.
- Battlefield casualty drills.
- Battlefield training.
- Maintained fitness.
- Preparation for enemy conflict and peacekeeping.
- Followed orders from superior officers without hesitation.
Receptionist
KFit Gym
Birmingham, United Kingdom
05.2018 - 08.2020
- Maintained clean and orderly reception area to impress and welcome visitors.
- Welcomed guests and clients in friendly, positive manner.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Collaborated effectively with customers and staff to maintain smooth-running company operations.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
- Stayed up-to-date on product range to provide helpful advice to customers.
- Processed payments by cash, cheque, or card to complete transactions.
Education
First Aid at Work - Healthcare
British Army
Soldier - Military
British Army
09.2021 - 02.2022
BTEC Work Skills - Military
Military Preparation College
08.2020 - 09.2021
GCSEs - Secondary School
King Edwards Sheldon Heath Academy
Combat Medical Technician - FAAW, Anatomy and Physiology, Trauma care, Primary healthcare, Pharmacy, Environmental health
British Army
02.2022 - 07.2023
Skills
- First aid
- Major incident management
- Patient relationship building
- Customer relationship building
- Excellent communication skills
- Problem solving
- Fast-paced environment
- Work well under pressure
- Hard-working
- Committed
- Tenacious
- Enthusiasm
- Proactive
- Strong memory retention
- Knowledge of drink recipes
Languages
English
Personal Information
Nationality: British
References
Lorren Dugdale, JD Wetherspoon - The White Swan, P5178@jdwetherspoon.co.uk, 0121 711 5180
Mary Graham, Sky Bar and Restaurant, Mary.Graham@resortsworldbirmingham.co.uk
Timeline
Bartender
Sky Bar & Restaurant
08.2024 - Current
Bar Associate
Jd Wetherspoon - The White Swan
05.2023 - 08.2024
Combat Medical Technician
British Army
02.2022 - 07.2023
Combat Medical Technician - FAAW, Anatomy and Physiology, Trauma care, Primary healthcare, Pharmacy, Environmental health
British Army
02.2022 - 07.2023
Soldier
British Army
09.2021 - 07.2023
Soldier - Military
British Army
09.2021 - 02.2022
BTEC Work Skills - Military
Military Preparation College
08.2020 - 09.2021
Receptionist
KFit Gym
05.2018 - 08.2020
First Aid at Work - Healthcare
British Army
GCSEs - Secondary School
King Edwards Sheldon Heath Academy
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