Ciara O’Hare

Calling out the correlating bands to leave the water through the tannoy. Dealing with customers; creating new memberships, processing transactions, completing bookings, informing potential customers about our available classes and memberships. I also complete my daily checks and inform my supervisors if any alarms sound like the BMS alarm of the aid alarms. I read my emails and complete the entailed tasks, answer phone call enquires from the public and transfer their calls to the relevant individuals.

• Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
• Answered central telephone system and directed calls accordingly.
• Confirmed appointments, communicated with customers and updated customer records.
• Managed multiple tasks and met time-sensitive deadlines.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Maintained confidentiality of information regarding customer and company.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Corresponded with customers through email, telephone or postal mail.
• Troubleshot copy machines and printers and scheduled service as needed.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Answered phone promptly and directed incoming calls to correct personal.
• Screened visitors and issued badges to maintain safety and security.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Responded to inquiries from callers seeking information.
• Provided clerical support to company employees by copying, faxing and filing documents.

Customer service, processing orders, credit card transactions and cash payments. Multi tasking skills including effective teamwork customer enquiries and complaints, organising delivery routes and pricing orders and ensuring receipt of payment for same. End of night cashing up, lodgement preparation and Credit card settlement processing. Assisting in food preparation and setting up of stores for busy periods. Dealing with customer enquiries and complaints. Resolving effectively incidents and conflict situations involving aggresive or intoxicated customers and promoting the store in as positive and friendly light as possible.

• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Maintained energy and enthusiasm in fast-paced environment.
• Collaborated with team members to achieve target results.
• Maintained excellent attendance record, consistently arriving to work on time.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Completed paperwork, recognising discrepancies and promptly addressing for resolution.
• Maintained safe working and guest environment to reduce risk of injury and accidents.
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
• Delivered services to customer locations within specific timeframes.
• Worked with customers to understand needs and provide excellent service.
• Exceeded goals through effective task prioritisation and great work ethic.
• Developed, implemented and managed business plans to promote profitable food and beverage sales.

Keyholder for Name it Retail unit with cash handling, credit card processing and lodgement responsibilities on a daily basis. In absence of Store Manager, responsible for answering email queries from customers, plus head office enquires regarding store issues, finacial updates or forwarding end of night lodgement reports, credit card settlement information plus weekly returns. Facilitated twice weekly Cash In Transit collection activity. Participated regularly in stock take processes, customer returns, Store stock ordering, labelling and tagging. Window display preparation and effective stock rotation, styling and upkeep of store. Change runs to bank and other retail units and promoting our business by providing excellent polite and friendly customer

service to patrons. Rebooting all till and software units morning and

night to ensure systems record and run efficiently. Nightly and ongonig store cleaning and I have been fully trained in essential Covid-19 social

distancing, stringent cleaning regimes and enforcement of same to ensure safety of customers and staff alike.

• Used POS system to process sales, returns, online orders and gift card activations.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Assisted customers with prompt and polite support in-person and via telephone.
• Logged reports, expenses, receipts, and sales in company database.
• Helped customers manage large purchases by collecting items from shelves and storage locations.
• Worked with loss prevention in monitoring shopper behavior.
• Opened and closed store independently and prepared nightly bank drop for manager.
• Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
• Increased sales by offering advice on purchases and promoting additional products.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
• Effectively located merchandise across various stores to address customer needs.
• Assisted customers with locating and choosing merchandise in store departments.
• Issued receipts and processed refunds, credits or exchanges.
• Organised store merchandise racks and displays to promote and maintain visually appealing environments.