Ciara Maloney
London
Summary
A highly skilled professional with expertise in general computer literacy, land registry, and conveyancing processes. Demonstrates exceptional communication skills, strategic planning, and marketing strategies to enhance office morale and achieve sales targets. Proficient in document control systems, meeting coordination, event planning, and familiar with FCA rules and anti-money laundering regulations. Adept at complaint handling and stock control, consistently ensuring efficient operations and client satisfaction.
Overview
5
5
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Office Support Coordinator - New Homes
Dexters
London
08.2024 - Current
- Conducted internal audits to identify potential areas of non-compliance.
- Using land registry and planning portals.
- Organised open house events to increase visibility and interest in listed properties.
- Liaised with solicitors on conveyancing matters aiding transaction completions.
- Managed inventory of office supplies, ensuring optimal productivity levels at all times.
- Liaising with the accounts teams for invoices and purchase orders.
- Assisting the land and investments team in absences or holidays .
Senior CSA
Porsche
West London
09.2023 - 07.2024
- Processing parking Tickets
- Creating and assisting with PO's and accounts.
- Assisting the CSM with daily tasks
- Dealing with overflow FOH requests and phone calls.
- Admin duties for all three centres in the West London area.
- Demonstrated empathy towards customers' problems, leading to enhanced customer loyalty.
Receptionist
Lookers Volkswagen
London
09.2022 - 08.2023
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Reduced waiting times through effective time and resource management.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Motability trained in sales.
- Sales admin and selling motability cars.
Hostess
Jemca Toyota
Croydon, Surrey
08.2021 - 09.2022
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Handled customer issues with confidence, using communication and empathy to provide effective resolution.
- Responded to customer requests with friendly, knowledgeable service and support.
- Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.
- Maintained reception area in orderly manner to provide visitors with positive first impression of company.
- Managed a Showroom full of appointments and numerous walk in customers.
- Promoted welcoming environment while managing receptionist area and fielding requests for information.
Customer Service Agent
City Cruises
City of London
04.2020 - 04.2021
- Acted as first point of contact for customer issues and queries.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
- Exceeded targets with strong rapport building and product knowledge.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Oversaw training and mentoring of new team members, promoting productivity and quality service.
- Helped new staff acclimate to customer service team and mentored on strategies for success.
- Responded to incidents promptly while remaining calm in emergency situations.
- Delivered first aid and medical attention as required at large-scale events.
- Maintained bar stocks, replenishing daily as necessary.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Managed over 1,000 customers a day.
Education
BTEC - Dance
Norwood School
06.2019 - 08.2020
GCSEs; ENG -
Harris Academy South Norwood
A-Levels -
Norwood School
09.2020 - 04.2021
Skills
- General Computer Literacy
- Land Registry
- Knowledge of conveyancing - the sale process of land/property
- Communication skills
- Strategic planning
- Marketing strategies
- Office morale boosting
- Document control systems
- Meeting coordination
- Event planning
- Familiarity with fca rules
- Anti-Money Laundering knowledge
- Sales target achievement
- Complaint handling
- Stock control
Personal Information
Gender: Female
Certification
Mental Health First Aid - MHFA- 2024
Timeline
Office Support Coordinator - New Homes
Dexters
08.2024 - Current
Senior CSA
Porsche
09.2023 - 07.2024
Receptionist
Lookers Volkswagen
09.2022 - 08.2023
Hostess
Jemca Toyota
08.2021 - 09.2022
A-Levels -
Norwood School
09.2020 - 04.2021
Customer Service Agent
City Cruises
04.2020 - 04.2021
BTEC - Dance
Norwood School
06.2019 - 08.2020
GCSEs; ENG -
Harris Academy South Norwood
Similar Profiles
Eleanor FreemanEleanor Freeman
Office Coordinator at DextersOffice Coordinator at Dexters
Sybil PerrinSybil Perrin
Director of People and Wellbeing at Dexters Estate AgentsDirector of People and Wellbeing at Dexters Estate Agents
Christian Reece PengellyChristian Reece Pengelly
Head of Property Management at Dexters Estate AgentsHead of Property Management at Dexters Estate Agents
Pedro CassuaPedro Cassua
Events Assistant Beverage Manager at The Hurlingham ClubEvents Assistant Beverage Manager at The Hurlingham Club
Aaliyah JosephAaliyah Joseph
Retail supervisor at ScribblerRetail supervisor at Scribbler