Ciara King
Belfast,Antrim and Newtownabbey
Summary
I am a dynamic customer service focused professional with a strong foundation in management, teamwork, and adaptability. I am able to demonstrate exceptional organisational skills and a commitment to customer service excellence. Not only that, but I consistently achieve high levels of customer satisfaction daily and consider myself a people person. I am excited to apply these skills in a new career and accept any challenges that come my way
Overview
8
8
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Store manager
Hustle Belfast
Belfast, Antrim
08.2022 - Current
- I am the Store Manager at Belfast. I am a skilled and dynamic team leader with excellent customer service and management abilities
- I am experienced in managing and training employees, handling financial transactions and adapting to the ever-changing demands of the job. I have an extensive coffee knowledge built up from years of being a barista & speciality coffee shop manager throughout multiple stores in Belfast
- I engage in routine quality control checks to maintain the high standard of customer service each day. This is a passion of mine, to provide excellent customer service daily
- I am a reliable & responsible person who is trusted with orders, stock, and occasionally altering menus to offer seasonal and customer-pleasing items to create a fun and tailored customer experience
- I like to maintain a clean and organized environment, conducive to both the customers and the staff
- I resolve any rare customer complaints effectively, protecting the store's brand and future customer relationships. I take constructive criticism extremely well and am always open to adapting
- I am in charge of the store's rota also, so I am great at data entry, critical thinking and thoughtful planning. As well as working to a budget.
Call centre advisor
Capita PIP
Belfast, Antrim
02.2021 - 07.2022
- I Carried out day-to-day duties accurately and efficiently in line with our company policies
- I learned quickly on the job and passed all the tests we were given first time before being allowed to take calls. I applied my new skills to daily tasks, improving efficiency and productivity for myself and the company
- I always successfully delivered on tasks within tight deadlines
- Due to the nature of some of our calls being sensitive, I demonstrated respect, friendliness and willingness to help wherever needed
- I actively engaged with and maintained updated knowledge of procedure to provide accurate information to our callers.
- I adapted quickly to new software tools introduced into the workflow, demonstrating agility and willingness to learn
- I learned to use multi-line telephone system expertly, resulting in swift call management
Coffee shop manager
Franklin & James Espresso Bar:
Belfast, Antrim
04.2018 - 12.2020
- At Franklin and James, I was in charge of a speciality coffee bar, which meant maintaining extremely high standards of coffee and customer service
- I introduced new menu items seasonally and managed the change over of that
- I was in charge of the admin involved in ordering supplies, maintaining inventory and keeping to the set budget I had for everything to function correctly
- I created and implemented staff protocols
- I managed daily operations for a smooth service
- I helped to develop marketing strategies and promotions to increase customer engagement within the office block we were situated inside
- I ensured compliance with food hygiene standards, maintaining high quality offerings
- I was responsible for training staff members, ensuring excellent customer service and quality coffees
- I fostered team spirit amongst staff members, resulting in improved morale and productivity
Education
Certificate of Higher Education - Health and Social Care
NRC
Belfast 09.2017 - 08.2018
A-Levels -
Little Flower Girls School
BelfastGCSEs -
Little Flower Girls School
BelfastSkills
- Management
- Teamwork
- Adaptability
- Organisation
- Customer Service
- Customer Satisfaction
Affiliations
- Playing Music
- Community Outreach
Accomplishments
My band won the Northern Ireland Music Prize for Best Album in 2024 and Best Music Video in 2023
Certification
I have a level 2 food hygiene certificate in catering
Languages
English
Native
Irish
Fluent
References
References available upon request.
Timeline
Store manager
Hustle Belfast
08.2022 - Current
Call centre advisor
Capita PIP
02.2021 - 07.2022
Coffee shop manager
Franklin & James Espresso Bar:
04.2018 - 12.2020
Certificate of Higher Education - Health and Social Care
NRC
09.2017 - 08.2018
A-Levels -
Little Flower Girls School
GCSEs -
Little Flower Girls School