Ciara Holmes
Halesw,Suffolk
Summary
Dedicated professional with a strong foundation in customer service, adept at maintaining patience and composure in high-stress environments. Skilled in verbal communication, conflict management, and effective time management, ensuring seamless multitasking and resilience under pressure. Proficient in laboratory safety protocols, committed to delivering exceptional service while adhering to safety standards. Career goal includes leveraging these skills to contribute to a dynamic team focused on excellence and innovation.
Overview
4
4
years of professional experience
Work history
Waitress
Smokey Joes
Ditchingham, Norfolk
2021.04 - Current
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Enhanced guest satisfaction through attentive and prompt service.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Utilised professional communication skills to resolve customer complaints.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
Education
Pearson BTEC level 3 National Extended Diploma - Forensic and Criminal Investigation
Suffolk New College
Ipswich 2023.09 -
GCSEs - combined science: trilogy tier F
Bungay High School
Suffolk 2018.09 - 2023.07
GCSEs - Drama option B
Bungay High School
Suffolk 2018.09 - 2023.07
GCSEs - Mathematics option F
Bungay High School
Suffolk 2018.09 - 2023.07
GCSEs - Geography
Bungay High School
Suffolk 2018.09 - 2023.07
GCSEs - Art and Design (Photography)
Bungay High School
Suffolk 2018.09 - 2023.07
GCSEs - Food Preparation and Nutrition
Bungay High School
Suffolk 2018.09 - 2023.07
GCSEs - English Language
Bungay High School
Suffolk 2018.09 - 2023.07
GCSEs - English Literature
Bungay High School
Suffolk 2018.07 - 2023.07
Skills
- Patience and composure
- Customer Service
- Verbal communication
- Laboratory safety protocols
- Resilience under stress
- Conflict management
- Effective time management
- Multitasking
Timeline
Pearson BTEC level 3 National Extended Diploma - Forensic and Criminal Investigation
Suffolk New College
2023.09 -
Waitress
Smokey Joes
2021.04 - Current
GCSEs - combined science: trilogy tier F
Bungay High School
2018.09 - 2023.07
GCSEs - Drama option B
Bungay High School
2018.09 - 2023.07
GCSEs - Mathematics option F
Bungay High School
2018.09 - 2023.07
GCSEs - Geography
Bungay High School
2018.09 - 2023.07
GCSEs - Art and Design (Photography)
Bungay High School
2018.09 - 2023.07
GCSEs - Food Preparation and Nutrition
Bungay High School
2018.09 - 2023.07
GCSEs - English Language
Bungay High School
2018.09 - 2023.07
GCSEs - English Literature
Bungay High School
2018.07 - 2023.07