Ciara Holmes
Halesw,Suffolk
Summary
Dedicated professional with a strong foundation in customer service, adept at maintaining patience and composure in high-stress environments. Skilled in verbal communication, conflict management, and effective time management, ensuring seamless multitasking and resilience under pressure. Proficient in laboratory safety protocols, committed to delivering exceptional service while adhering to safety standards. Career goal includes leveraging these skills to contribute to a dynamic team focused on excellence and innovation.
Overview
4
4
years of professional experience
Work History
Waitress
Smokey Joes
Ditchingham, Norfolk
04.2021 - Current
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Enhanced guest satisfaction through attentive and prompt service.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Utilised professional communication skills to resolve customer complaints.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
Education
Pearson BTEC level 3 National Extended Diploma - Forensic and Criminal Investigation
Suffolk New College
Ipswich 09.2023 -
GCSEs - combined science: trilogy tier F
Bungay High School
Suffolk 09.2018 - 07.2023
GCSEs - Drama option B
Bungay High School
Suffolk 09.2018 - 07.2023
GCSEs - Mathematics option F
Bungay High School
Suffolk 09.2018 - 07.2023
GCSEs - Geography
Bungay High School
Suffolk 09.2018 - 07.2023
GCSEs - Art and Design (Photography)
Bungay High School
Suffolk 09.2018 - 07.2023
GCSEs - Food Preparation and Nutrition
Bungay High School
Suffolk 09.2018 - 07.2023
GCSEs - English Language
Bungay High School
Suffolk 09.2018 - 07.2023
GCSEs - English Literature
Bungay High School
Suffolk 07.2018 - 07.2023
Skills
- Patience and composure
- Customer Service
- Verbal communication
- Laboratory safety protocols
- Resilience under stress
- Conflict management
- Effective time management
- Multitasking
Timeline
Pearson BTEC level 3 National Extended Diploma - Forensic and Criminal Investigation
Suffolk New College
09.2023 -
Waitress
Smokey Joes
04.2021 - Current
GCSEs - combined science: trilogy tier F
Bungay High School
09.2018 - 07.2023
GCSEs - Drama option B
Bungay High School
09.2018 - 07.2023
GCSEs - Mathematics option F
Bungay High School
09.2018 - 07.2023
GCSEs - Geography
Bungay High School
09.2018 - 07.2023
GCSEs - Art and Design (Photography)
Bungay High School
09.2018 - 07.2023
GCSEs - Food Preparation and Nutrition
Bungay High School
09.2018 - 07.2023
GCSEs - English Language
Bungay High School
09.2018 - 07.2023
GCSEs - English Literature
Bungay High School
07.2018 - 07.2023
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