Ciara Devlin

Hardware and software manufacturer specialising in frontline technology and digital transformation. Healthcare specific, enterprise, rugged devices with associated software management tools that support EPR/Clinical mobility and secure data capture in NHS and private healthcare.

• Own and execute strategic growth across NHS/private healthcare accounts in London, South of England, Ireland and Wales to the value of £12m.
• Lead complex, multi-site deployments of enterprise mobility, printing, identity solutions across acute and community settings.
• Deliver structured account plans focused on expansion, customer success and retention, long-term value realisation, identifying risks and growth opportunities. QBR's for strategic accounts.
• Lead channel strategy and partner engagement, drive joint value proposition with ISVs and channel vendors to deliver integrated solutions and expand Zebra's footprint.
• Support complex NHS tenders and framework navigation.
• Commercial negotiations, procurement cycles, supply chain management and planning, contract renewals.
• Senior/C-Suite engagement - CNIO, CCIO, CTO, CIO.
• Exceeded all FY25 performance metrics. +2% vs target (circa £10m) solutions target +45% (£500k) team target +6% (circa £22m)

Saas start-up in the welltech/mental health industry. Highly competitive market globally and currently a key internal stakeholder in developing routes to market for entry to USA.

• Public Sector portfolio ownership, responsible for strategy and growth within Healthcare, Education (HE and FE), Local Government sectors.
• Route-to-market partner ownership, NHS Digital Innovation network (AHSN) and Zurich Municipal for introductions to all ZM insured schools in UK.
• Responsible for project delivery and partnership performance management through SLA's with 100% contract value growth projected for 2024 with Zurich Municipal. (£500k)
• C-Suite and senior leadership engagement and negotiations both client facing and internal.
• Success planning, client platform adoption, consistent consumption support along with quarterly business reviews and contract renewal negotiation.
• Dynamic product engagement to bridge gap between customer needs/feedback and product roadmap.
• Main driver for creating and implementing new client journey process mapping to support my team with their development and client success.
• New business generation leveraging existing customer base, cold marketing strategy (email campaigns and cold call) and client facing events/networking.
• Data analysis to drive better decision making for both business and client.

• Managing upwards of 60 medical procurement projects for one of the UK's largest ICS - Birmingham and Solihull.
• Leading the engagement of NHS Trust senior stakeholders including Procurement, Supply Chain, Finance, and key clinical and non-clinical influencers to find cost savings.
• Managing and driving value based procurement, sustainability and savings projects for both clinical and non-clinical categories.
• Supplier relationship management and Category Tower Service Provider engagement.
• Encouraging ICS collaborative working to find and deliver savings and better patient outcomes locally and throughout the region.
• Creation, execution and delivery of project workplans.
• Analysis of complex data and reporting information to relevant stakeholders.

• Management oversight of sales/distribution of CI Lottery(FMCG), logistics solutions for inbound/outbound parcel and letter mail business including bulk mail, reporting to CEO.
• Direct line report for 7 account/field sales managers sitting within Commercial team.
• Combined revenue management of circa £22m and responsible for formulating strategic development plans for sustainability and growth of every revenue stream.
• Senior stakeholder/C-Suite level engagement.
• Relationship management across FMCG and Distribution/Logistics industries, including top 4 grocery retailers, Amazon, Asos, Hermes, Royal Mail and Yodel.
• Strategic planning in partnership with The States of Guernsey to deliver Covid-19 related community projects and objectives.
• New business generation and full sales cycle responsibility from prospect to close.
• Establishing and managing contracts, budgets and providing bespoke costing matrices where required.
• Commercial/business strategy development and drive.
• Exceeded target of £15m by 5% in first year as sole distributor of CI Lottery.

• Responsible for growth and development in local inbound/outbound e-commerce retailers.
• Assisting new business with UK/International conveyance, VAT and customs compliance.
• Commercial and operational responsibility for FedEx, including growth of 17% under my management.
• Identifying new opportunities in the market and assisting with prospecting and implementing new products.
• Managing relationships with all local grocery outlets, housing retail branches of Guernsey Post i.e. Waitrose/Co-Op/Morrison's.
• Creating bespoke and attractive presentations to pitch to prospective clients.
• Generating a database, leads and cold calling potential clients to sell D2D (Guernsey Post marketing service). Achieved growth of 8% within first quarter.

• Managed private and corporate group accounts for many high profile clients and companies.
• Assisting clients with digital/print queries relating to all publications.
• Assisted in creating team retention project and actively pursued sales targets by gathering and analysing consumer data.
• Participated in sales/retention presentations to regularly update and motivate our team.
• Invoicing clients and updating financial records of private/corporate accounts.