Summary
Overview
Work history
Education
Skills
Timeline
Generic

Ciara Burns

Derry/Londonderry,londonderry

Summary

Customer-oriented Store Manager offering over10 years of experience in retail operations, sales and service team leadership and profitability strategies. Organised and adept at prioritising daily tasks and following through to achieve performance and productivity goals. Highly driven in providing creative solutions to customer complaints. Train retail associates on sales techniques and crisis management. Resourceful leader remaining calm under pressure and promoting superior time management and conflict resolution skills. My motivation and positive outlook has led to training and building a great team and a successful, profitable store,

Overview

15
15
years of professional experience

Work history

Dispatch Operations Manager

Wafer Enterprises
Derry/Londonderry, Derry City and Strabane
08.2022 - Current
  • Managed front desk for walk in customers, meetings and drivers.
  • Looked after all stationary, mail and ink orders.
  • Liaised with warehouse/ sales managers daily.
  • Input supplier invoices and check statements match.
  • Dealt with customers payments; my sage pay, cash, cheques and contacting customers for any awaiting payments.
  • Booked pallets on systems daily, despatch and invoice all products leaving the warehouse.
  • Emailing POD'S and tracking pallets through the network for delivery ETA's.
  • Organise overseas collection-fill out paperwork for customs.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Completed customer orders with speed and accuracy.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Managing a team, training them on haulage procedures and completion of forms associated with this.
  • Oversaw daily operations to achieve high productivity levels by phone and email.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Store Manager

Caffe Nero
Derry/ Londonderry, Londonderry
09.2018 - Current
  • Hired, trained and supervised teams of 11, motivating to meet weekly sales goals through targeted staff mentoring.
  • Limited financial discrepancies, accurately controlling monthly operations budget while delivering positive results.
  • Till operating, cash handling, customer service, coffee training, management skills training.
  • Completing all aspects of hiring new staff members from ATS, cv screening, telephone screening, interviews, shadow shits and right to work documentation checks.
  • Completing rotas, payroll, holiday entitlements, coaching for improvements, one to ones and disciplinary procedures.
  • Completing monthly stock takes.
  • Completing orders and amending daily to meet customer needs and to prevent wastage,
  • Dealing with suppliers and head office daily.
  • Setting goals and targets for each individual staff member/store.
  • Building loyal customer bases by delivering excellent service and ensuring availability of in-demand products.
  • Delivering constant training and appraisals to build staff performance.
  • Improved store operations by harnessing sales data and customer feedback.
  • Managed day-to-day operations for popular, high-turnover stores, consistently exceeding revenue targets.
  • Closely monitored premises for suspicious activity, aiding loss prevention and maximising store security.
  • Trained new staff on store procedures and policies, developing knowledgeable, confident teams.
  • Developed store managers for other stores by mentoring and implementing them with relevant tools needed to be successful.

Store Manager

Bob and Berts Omagh
Omagh, Tyrone
01.2015 - 01.2016
  • Hired, trained and supervised teams of 14 motivating to meet weekly sales goals through targeted staff mentoring.
  • Training teams on coffee making and customer service as well as health and safety.
  • Delivered excellent service, greeting customers warmly and delivering faultless assistance throughout store visits.
  • Setting and hitting store targets making sure labour costs matches budgets.
  • Limited financial discrepancies, accurately controlling monthly operations budget while delivering positive results.
  • Delivered training and appraisals to build staff performance.
  • Managed staff scheduling and payroll to optimise performance.
  • Completed all staff disciplinaries, holiday requests, ones to ones and feedback.
  • Ensured visually appealing, effective product displays using proven experience in visual merchandising.
  • Oversaw inventory tracking, management and counts, maintaining accurate stock records.

Store manager

Caffe Nero
Belfast, Antrim and Newtownabbey
01.2012 - 01.2015
  • 2016 Omagh store manager until 2018 when relocated to Derry
  • Running a store, setting and hitting targets, building an efficient team
  • Completing orders and amending on daily.
  • Dealing with suppliers and head office daily.
  • Setting goals and targets for store as well as each individual staff member.
  • Delivered excellent service, greeting customers warmly and delivering faultless assistance throughout store visits.
  • Analysed sales and marketing information to update strategic plans.
  • Oversaw inventory tracking, management and counts, maintaining accurate stock records.
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
  • Resolved customer problems by answering questions, investigating concerns and building positive rapport.
  • Managed staff scheduling, payroll and holiday requests to optimise performance.
  • Completing ATS and screening applicants and checking right to work documents.

Administrative Assistant

SFH
Cookstown, Tyrone
01.2010 - 01.2011
  • Answered inquiries concerning standardised policies, procedures and regulations.
  • Maintained office files in both electronic and hard copies.
  • Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.
  • Processed contracts, expense reports and invoices.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Promoted welcoming environment while managing receptionist area and fielding requests for information.
  • Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
  • Assembled and mailed informational packets, reports and publications.
  • Sorted and distributed business correspondence to correct department or staff member.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Assisted with invoicing and payroll to help facilitate efficient workflow.
  • Maintained detailed administration and office procedures to improve accuracy and efficiency.

Education

A-Levels -

Dean Maguirc College
Omagh

Skills

  • Excel
  • Sage 200
  • My Sage Pay
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Word
  • Sales
  • Scheduling
  • Merchandising
  • Retail Management
  • Team Building
  • Customer Service
  • Cash Handling
  • Payroll
  • Management
  • Outstanding communication skills
  • Exceptional leader
  • Store management
  • Operations
  • Receptionist
  • Loss prevention
  • Recruiting and interviewing
  • Retail inventory management
  • Customer service
  • Employee training
  • Brand building

Timeline

Dispatch Operations Manager

Wafer Enterprises
08.2022 - Current

Store Manager

Caffe Nero
09.2018 - Current

Store Manager

Bob and Berts Omagh
01.2015 - 01.2016

Store manager

Caffe Nero
01.2012 - 01.2015

Administrative Assistant

SFH
01.2010 - 01.2011

A-Levels -

Dean Maguirc College

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Ciara Burns