Summary
Overview
Work History
Education
Skills
Timeline
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Ciara Breslin

Derry,Derry

Summary

Seasoned professional with focus on administrative leadership and process improvement. Drive operational excellence through strategic planning and resource management. Excel in team collaboration and stakeholder engagement to deliver organisational goals.

Resourceful professional with proactive approach to problem-solving and team collaboration. Demonstrates strong organisational skills and effective communication abilities. Poised to drive operational excellence and support strategic initiatives.

Offering strong organisational and communication skills, paired with keen ability to adapt and learn quickly. Knowledgeable about managing administrative tasks, coordinating team efforts, and maintaining high standards of accuracy. Ready to use and develop problem-solving, time management, and leadership skills in new role.

Driven Executive Officer with knack for streamlining processes and enhancing team productivity. Led initiatives that improved operational efficiency and fostered collaborative work environments. Known for delivering high-quality results and driving organisational success.

Knowledgeable Executive Officer with expertise in policy development and administration. Focused on keeping policies current and smoothly implementing changes for maximum efficiency and optimum operations. Excels in organisation, communication and problem-solving.

Forward-thinking policy team member dedicated to meeting changing needs with proactive policy changes. Experienced in researching changes, compiling reports and presenting findings.

Overview

24
24
years of professional experience

Work History

Executive Officer II

Northern Ireland Civil Service
Derry, Derry
10.2001 - Current
  • Bolstered staff morale through the implementation of team-building activities.
  • Provided supportive leadership during periods of organisational change.
  • Led team meetings for enhanced communication and problem-solving.
  • Conducted performance reviews to identify areas of improvement.
  • Solved complex problems promptly whilst under pressure.
  • Collaborated with cross-functional teams to drive project success.
  • Liaised regularly with stakeholders, maintaining strong relationships.
  • Fostered a positive work environment by implementing employee incentives.
  • Prioritised tasks effectively, improving overall productivity levels.
  • Provided visionary leadership, inspiring and motivating teams to achieve ambitious goals and exceed expectations.
  • Took feedback from employees to develop internal policies for positive company culture.
  • Presented reports to interested groups or stakeholders and fielded questions.
  • Examined established policies to identify weaknesses and needed updates.
  • Oversaw implementation of new policies and adapted plans to meet overall objectives.
  • Built positive relationships with local representatives to stay current on needs and understand policy impacts.

Sales assistant

Centra
Derry, Derry
11.2000 - 07.2004
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Collaborated effectively with team members to meet sales targets.
  • Offered personalised shopping advice to enhance customer experiences.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Utilised excellent communication skills to provide detailed product information.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Built strong relationships with regular customers for repeat business.
  • Monitored trends in consumer behaviour with keen attention to detail.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Assisted customers with product selection for optimal satisfaction.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Improved customer service by efficiently handling queries and complaints.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Trained new staff members, fostering a supportive working environment.
  • Assisted customers in locating specific items to boost satisfaction.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Followed company procedures and guidelines for smooth retail operations.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Built lasting relationships with clients through customer service interactions.
  • Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
  • Processed returned or exchanged items and provided refunds to customers.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
  • Maintained accurate records to track cash handling activities.
  • Organised displays to promote inventory and encourage customer purchases.
  • Totalled bills using maths skills and maintained accurate till count.

Education

NVQ Level 3 - Occupational Health and Safety

North west institute of further education
Derry
09.2007

NVQ Level 3 - Business Administration

North west institute of further education
Derry
09.2000

Skills

  • Ethical conduct
  • IT systems management
  • Managing performance
  • Operations optimisation
  • Organisational savvy
  • Crisis resolution
  • Sales team supervision
  • Data analysis and report preparation
  • Briefing and speech writing
  • GDPR compliance
  • Performance tracking and evaluations
  • Results-driven
  • Client Relationship Management
  • Microsoft Teams administration
  • Team meeting minutes
  • Business administration
  • Relationship Management
  • Employee management
  • Public Relations
  • Change management
  • Operational leadership

Timeline

Executive Officer II

Northern Ireland Civil Service
10.2001 - Current

Sales assistant

Centra
11.2000 - 07.2004

NVQ Level 3 - Occupational Health and Safety

North west institute of further education

NVQ Level 3 - Business Administration

North west institute of further education

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Ciara Breslin