Cian Dafydd Jones

Provided outstanding customer service through accurate order processing and effective stock management.

Trained new staff to consistently uphold high service standards, enhancing team performance.

Maintained composure under pressure during policy changes and challenging situations, ensuring service continuity.

Ensured proper verification of identification for all customers.

Developed skills in installation of water mains and sewerage systems.

Executed multi-utility installations, including telecoms, power, and water services.

Conducted road works, including tarmacing and resurfacing.

Operated machinery to enhance project efficiency.

Provided training in groundworks, pipe installation, cable installation, and concrete works.

• Performed drainage repairs, new sewer connections, dropped kerbs, and water connections.
• Contributed to large-scale projects, including housing estates across multiple sites.
• Collaborated effectively within teams while pursuing continuous personal development.

• Maintained clean, organised workspace to support efficient daily operations.
• Reduced checkout queues by streamlining till operations.
• Delivered exceptional customer service, resulting in elevated customer satisfaction levels.
• Processed customer orders and managed cash transactions, ensuring accurate and timely service.