Cianan Byrne
London
Summary
Offering strong analytical skills and solid foundation in IT support with focus on problem-solving and client satisfaction. Knowledgeable about software installations, troubleshooting, and providing technical support to ensure smooth operations. Ready to use and develop technical proficiency, communication abilities, and customer service expertise in IT Support Engineer role.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
IT support assistant
Interleaf technology LTD
Dublin
2019.06 - 2021.08
- Troubleshot network connectivity issues, enabling uninterrupted workflow.
- Managed help desk queries efficiently, leading to improved customer service ratings.
- Set up user accounts and permissions for secure access control.
- Oversaw inventory of IT assets, maintaining accurate records.
- Enhanced network security with the installation of updated antivirus software.
- Participated in software testing activities to ensure quality outcomes.
- Managed DNS servers and administered IP addresses.
- Researched tech trends and issues to inform business planning.
Associate IT consultant
www.knowIT.ie
Dublin
2024.06 - 2025.12
- Providing customer support on IT and Cyber Security related issues in Dublin.
- Consultancy on topics ranging from website infrastructure to protection measures.
- Engineered innovative tech solutions according to client needs.
- Bolstered cybersecurity measures with regular system checks and updates.
- Conducted client consultations, tailoring IT solutions accordingly.
Education
Diploma of Higher Education - Cyber Security
Ravensbourne University
London 2021.09 - 2024.05
Skills
- Network (Firewalls, IDS/IPS)
- SIEM Tools (Wazuh, Splunk)
- Malware Analysis
- OS: Windows/Linux (Kali Linux, Debian, Fedora)
- Scripting (Python, Bash, SQL, Java (Basic))
- Cloud Security (AWS/Azure fundamentals)
- Tool Proficiency (Wireshark, Nmap, Metasploit, Burp)
- Problem Solving
- Analytical Thinking
- Team Collaboration
- Communication
- Calm under pressure
- Active directory services expertise
- IT infrastructure knowledge
Websites
References
References available upon request.
Timeline
Associate IT consultant
www.knowIT.ie
2024.06 - 2025.12
Diploma of Higher Education - Cyber Security
Ravensbourne University
2021.09 - 2024.05
IT support assistant
Interleaf technology LTD
2019.06 - 2021.08