cian Mackelden
Chatham,United Kingdom
Summary
A dedicated heads down worker with a strong foundation in organization skills and timely delivery, complemented by expertise in inventory management and problem solving. Demonstrates exceptional customer service due to the past two years of education strengthening my customer service skills by being put through scenarios and role plays with customers, ensuring client satisfaction and fostering positive relationships. Known for persistence and adaptability to schedule changes, consistently achieving goals in dynamic environments.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Newspaper deliverer
newsplus
Chatham, Kent
04.2020 - Current
- Ensured timely delivery by enduring a strict morning schedule.
- Managed large volume of newspapers, ensured accurate distribution to correct addresses.
- Sorted newspapers into order of delivery route, saved time and effort in the morning.
- Handled customer complaints regarding late or missed deliveries, took immediate action.
- Maintained excellent customer service through polite interactions with clients.
Assistant
Chatham Town FC
Chatham, Kent
04.2024 - 04.2025
- Support staff members with administrative tasks, reducing workload.
- Provided customer service
- restocked the bar everyday
- moved and carried light to extremely heavy furniture from storage into a newly built lodge (analytics room) at the football stadium
- painted medical room
- cleaned windows
Assistant
design supply limited
Eltham, London
10.2022 - 10.2022
- Processed invoices, ensuring timely payments.
- Support staff members with administrative tasks, reducing workload stress.
- liaising with customers such as sky sports.
- assisted with daily duties such as tea and coffee runs.
- Sustained high levels of organization with attention to detail.
- Provided 'brilliant' customer service.
- meeting suppliers.
- assisting with produce in the warehouse and inputting orders on the sage system.
Education
Certificate of Higher Education - travel & tourism
Midkent College, Maidstone
Maidstone, Kent 09.2024 - 06.2025
GCSEs - travel & tourism
Greenacre Academy (secondary school)
Walderslade, Kent 09.2019 - 06.2023
Skills
- Organisation skills
- Timely delivery
- Inventory management
- Problem solving
- Customer service
- Effective communication
- Persistence
- Adaptability to schedule changes
Affiliations
- gym/exercise
- gaming
- meeting up with friend's and family
Accomplishments
learning to drive, passed theory test on the 9th of July.
Timeline
Certificate of Higher Education - travel & tourism
Midkent College, Maidstone
09.2024 - 06.2025
Assistant
Chatham Town FC
04.2024 - 04.2025
Assistant
design supply limited
10.2022 - 10.2022
Newspaper deliverer
newsplus
04.2020 - Current
GCSEs - travel & tourism
Greenacre Academy (secondary school)
09.2019 - 06.2023
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