Cian Brown
Manchester
Summary
Dedicated professional with a strong foundation in effective verbal and written communication, resilience under pressure, and a people-focused approach. Demonstrates exceptional leadership proficiency, decision-making skills, and motivational mastery to drive team success and resolve complex issues. Committed to fostering empathy, understanding, and positivity while maintaining a patient attitude in challenging situations. Aspires to leverage these core competencies to contribute meaningfully to organisational growth and people development.
Overview
7
7
years of post-secondary education
12
12
years of professional experience
Work history
Senior Credit Specialist
Octopus Energy
Manchester
2025.10 - Current
- Strengthened compliance procedures by enforcing strict adherence to credit policies and standards.
- Maintained updated knowledge of industry regulations, ensured continual compliance within the team.
- Coordinated training sessions for junior staff members on latest industry practices, increased team productivity.
- Facilitated weekly meetings to discuss ongoing cases and strategise next steps.
- Progressed legal action for overdue accounts.
Team leader
Octopus Energy
Manchester
2022.04 - 2025.10
- Fostered a high-performing environment to drive productivity and quality.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Introduced innovative solutions which maximised output without compromising quality.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Reduced staff turnover with an effective motivation strategy.
- Encouraged open communication, fostering a positive work culture.
- Supported new hires through onboarding process for speedy and successful training.
- Fostered positive employee relationships through communication, training and coaching.
Team leader
Santander UK
Leicester
2019.08 - 2022.01
- Implemented new working methods which improved overall efficiency of the team operations.
- Represented organisations at seminars, conferences and business events.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Led team of 10 to achieve KPI targets and successfully complete assigned projects.
Sales executive
Santander
Leicester
2016.05 - 2019.08
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Collaborated effectively with team members to meet sales targets.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Improved customer service by efficiently handling queries and complaints.
- Trained new staff members, fostering a supportive working environment.
Customer service advisor
Santander UK
Leicester
2014.09 - 2016.05
- Built rapport with clients through empathetic handling of concerns.
- Strengthened client relationships with clear communication and problem-solving skills.
- Provided detailed information about products and services to potential customers.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Managed complex customer issues to successful resolution.
Education
A-Levels - Film studies, History and English Language
Regent College
Leicester 2012.09 - 2014.07
GCSEs - 11 GCSE's A*-C including English, Maths and Science
Fullhurst Community College
Leicester 2007.09 - 2012.07
Skills
- Effective verbal and written communication
- Resilience to stressful situations
- Empathy and understanding
- People-Focused approach
- Patient attitude
- Positive disposition
- Leadership proficiency
- Decision-Making skills
- Motivational mastery
- Issue resolution
References
References available upon request.
Timeline
Senior Credit Specialist
Octopus Energy
2025.10 - Current
Team leader
Octopus Energy
2022.04 - 2025.10
Team leader
Santander UK
2019.08 - 2022.01
Sales executive
Santander
2016.05 - 2019.08
Customer service advisor
Santander UK
2014.09 - 2016.05
A-Levels - Film studies, History and English Language
Regent College
2012.09 - 2014.07
GCSEs - 11 GCSE's A*-C including English, Maths and Science
Fullhurst Community College
2007.09 - 2012.07