CH. Zain Mahmood

• Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
• Ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
• Maintained extensive knowledge of all products offered, assisting in informative customer interaction.
• Developed customer loyalty with excellent customer service, leading to repeat business.
• Maintained positive team environment, resulting in increased morale and performance amongst staff members.
• Maintained contact with customers throughout sales and pre-delivery process.
• Determined client budget, vision and requirements through consultations.

• Maintained up-to-date knowledge, resulting in effective product promotion.
• Ensured smooth running of operations with timely preparation of reports.
• Provided top-notch support for increased customer satisfaction.
• Improved customer satisfaction by effectively handling complaints and inquiries.
• Participated in team meetings sharing best practices for improving service delivery.
• Assisted customers in making informed decisions by providing detailed product information.
• Developed strong relationships with customers fostering brand loyalty and repeat business.
• Trained potential employees for improved productivity and efficiency on job floor
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Assisted customers with varying questions using product knowledge and service expertise.

(Refugee Hotel)

• Performed administrative tasks efficiently, aiding daily hotel operations.
• Collaborated closely with housekeeping to maintain room standards.
• Ensured all 40+ guest requests were met promptly, enhancing overall satisfaction.
• Exceeded guest expectations by accommodating special requests and changes, boosting satisfaction levels.