Summary
Overview
Work History
Education
Skills
Languages
Custom
Accomplishments
Timeline
Generic

Chun Ka Simon WONG

Reading

Summary

Responsible flight purser, passionate about delivering outstanding quality and service. Offering 23 years of experience in industry with history of recognition for performance. Trustworthy team leader with 13 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first class results in line with stringent targets and deadlines.


Energetic Relief Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

26
26
years of professional experience

Work History

Driver

Reading buses
Reading, Berkshire
07.2022 - Current
  • Carried out vehicle checks and organised repairs to achieve timely resolution.
  • Covered weekend shifts to optimise service levels.
  • Regularly updated control centre on location and availability .
  • Assisted passengers with managing and securing personal belongings.
  • Interacted with customers pleasantly and professionally, delivering first-class care and service.
  • Maintained professional appearance and excellent hygiene levels to uphold company reputation.
  • Delivered outstanding customer care to clients, driving safely and responsibly to maintain customer comfort and security.
  • Stayed calm in emergency driving situations, prioritising safety of passengers and other drivers.
  • Handled customer complaints and kept customers satisfied through professional conduct.

Marble polisher

Board capital ltd
Hong Kong
08.2020 - 05.2021
  • Kept machines in excellent and efficient working order through regular assessments and inspections
  • Helped teams with assignments and deliverables
  • Developed financial and business forecasts for strategic planning
  • Spearheaded special projects supporting profitable business direction.

Cabin crew supervisor

Cathay Pacific Airways
Hong Kong
12.1997 - 11.2020
  • Swiftly handled passenger concerns and disputes to ensure health and safety
  • Thoroughly checked passengers tickets and directed them to the correct seats, providing an exceptional first impression upon aircraft entry
  • Monitored cabin crew members behaviour, offering ongoing training and constructive feedback for maximum team efficiency and effectiveness
  • Prepared and served meals and refreshments for passengers, enthusiastically fulfilling additional requests for maximum customer satisfaction
  • Ensures aircraft cabins were clean and tidy, promptly stowing food, equipments and cabin bags to minimise safety risks
  • Prepares meals and beverages to serve during planned travel routes
  • Trackes weather conditions, route changes, and crew updates to stay current on flight information
  • Met passengers at entry points and offered assistance with finding locations
  • Responded to passenger needs and distributed comfort items
  • Maintained organised and easily accessible first aid equipments
  • Supported and directed passengers during emergencies and administered first aid.

Education

Diploma of higher education marketing -

Edwards college

Skills

  • Conveyor operating
  • Kiln operating
  • Mineral formula development
  • Customer-focused
  • Team building
  • Strategic planning
  • Time management
  • Local route knowledge
  • Emergency evacuation procedures
  • Crowd control

Languages

English
Chinese (Cantonese)
Chinese (Mandarin)

Custom

11 Gosforth close, Lower Earley, Reading, RG6 3BP

Accomplishments

- Star of the month in June 2023

- Customer Champion in 2024

Timeline

Driver

Reading buses
07.2022 - Current

Marble polisher

Board capital ltd
08.2020 - 05.2021

Cabin crew supervisor

Cathay Pacific Airways
12.1997 - 11.2020

Diploma of higher education marketing -

Edwards college

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Chun Ka Simon WONG