Summary
Overview
Work History
Education
Skills
Timeline
Generic
Chun Yip

Chun Yip

Thornton in Craven,North Yorkshire

Summary

Currently Operations Director of a £4m plus turnover business, that was less than a £1m when I started the role.

Offering strong leadership skills and strategic mindset, with background in driving operational improvements and team development. Knowledgeable about project management, process optimisation, operational efficiency and health and safety in the workplace.

Overview

27
27
years of professional experience
2
2
years of post-secondary education

Work History

Operations Director

Rosse Systems Ltd
Shipley, West Yorkshire
01.2010 - Current
  • Optimised operational efficiency by implementing strategic plans and procedures.
  • Led cross-functional teams for improved productivity and increased revenue.
  • Streamlined business processes with innovative thinking, leading to enhanced performance.
  • Collaborated with sales team to streamline customer experience and boost client retention rates.
  • Conducted budget monitoring activities to ensure financial stability of operations.
  • Aligned departmental objectives with overall company goals for unified direction and focus.
  • Developed standard operating procedures, enhancing efficiency at all organisational levels.
  • Planned daily operations to maximise productivity, monitoring KPIs to promote consistent progress towards targets.
  • Drove continuous improvement and innovation in collaboration with management team.
  • Drafted periodic reports to inform upper management on KPIs and operational issues.
  • Partnered with management team to optimise operations and reduce costs.
  • Created and led successful business culture focused on performance.
  • Directed day-to-day work of 20+ employees and motivated teams to exceed objectives.

Service & Business Development Manager

Rosse Systems Ltd
Shipley, West Yorkshire
08.2006 - 01.2010
  • Secured new business opportunities by cultivating strong relationships with potential clients.
  • Developed strategic partnerships for sustained growth.
  • Streamlined processes to improve overall efficiency.
  • Identified market trends, resulting in enhanced product offerings.
  • Fostered client relationships, leading to increased brand loyalty.
  • Optimised operational procedures for improved productivity.
  • Delivered excellent customer service by addressing queries promptly and effectively.
  • Managed key accounts, ensuring high levels of customer satisfaction.
  • Identified opportunities to drive business growth, diversification and expansion.
  • Introduced new technologies into team workflows to boost output efficiency and accuracy.

Customer Service Team Leader

Protec Fire Detection plc
Nelson, Lancashire
10.1997 - 08.2006
  • Improved customer service quality by implementing effective team training programmes.
  • Streamlined communication processes for enhanced efficiency and productivity.
  • Enhanced customer satisfaction with prompt issue resolution.
  • Monitored team's performance, providing constructive feedback for continuous improvement.
  • Maintained high levels of service standards through regular reviews of quality control measures.
  • Utilised CRM systems effectively to manage customer queries efficiently and accurately.
  • Managed workflow to continuously exceed quality service goals.

Education

NVQ Level 3 - Business & Finance

Nelson & Colne College
Barrowford
09.1992 - 06.1994

Skills

  • Logistics management
  • Service delivery enhancement
  • Profit and loss accountability
  • Operational planning and forecasting
  • Business administration
  • Operations management
  • Financial acumen
  • Risk assessment techniques
  • Operational efficiency
  • Project scheduling

Timeline

Operations Director

Rosse Systems Ltd
01.2010 - Current

Service & Business Development Manager

Rosse Systems Ltd
08.2006 - 01.2010

Customer Service Team Leader

Protec Fire Detection plc
10.1997 - 08.2006

NVQ Level 3 - Business & Finance

Nelson & Colne College
09.1992 - 06.1994

Similar Profiles

CREATE PROFILE
Chun Yip