Chukwunonso Joshua Onye
Belfast,Co. Down
Overview
5
5
years of professional experience
Work history
Technical Support Specialist
Concentrix
Belfast
2025.06 - 2026.01
- Diagnosed and resolved faults for users migrating from analogue to digital telecare and healthcare alarm systems.
- Contributed to 12% upselling of digital technologies by clear communication with empathy to non-technical and elderly users.
- Utilised structured troubleshooting and safety-focused decision-making to support vulnerable users effectively.
- Maintained precise technical records in compliance with ISO-aligned quality management systems.
- Delivered high-quality remote support whilst maintaining professional demeanour at all times.
Technical AV Project Manager
Believers Loveworld Inc.
Belfast, ANN
2023.09 - Current
- Led the planning, procurement, installation, and commissioning of AV systems across multiple sites, achieving 98% on time delivery.
- Acted as primary liaison between AV vendors and client, maintaining 95% client satisfaction and ensuring clear communication throughout project phases.
- Delivered user training and technical guidance, ensuring safe equipment use.
- Ensured adherence to industry standards and health & safety regulations, contributing to a zero‑incident safety record.
Volunteer Research Assistant | Independent Scientific Report / Dissertation
Ulster University
Belfast
2022.02 - 2023.12
- Operated and configured ECG and ICG diagnostic equipment to support biomedical data‑collection sessions, completing 100+ recordings with 90% first‑time success rate, ensuring reliable datasets for system validation.
- Performed testing, calibration, and functional verification of a prototype heart-rate monitoring device for sensor‑equipped e‑bikes, executing 10+ diagnostic cycles and improving measurement accuracy by 22% through systematic troubleshooting and optimisation.
- Produced structured technical documentation and performance analysis in MATLAB, delivering 2 structured analyses and reducing data‑processing errors by 30%.
Technical Support Assistant
SaveALife Mission Hospital
Rumuomasi, Port Harcourt
2020.12 - 2021.12
- Conducted commissioning, functional testing, and fault diagnosis on medical devices, ensuring 100% compliance with safety standards.
- Collaborated with cross‑functional engineering and clinical teams to support the development of a pandemic‑driven blood‑pressure monitoring device, contributing to accelerated prototype readiness and reducing verification delays by 25%.
- Supported the reliable operation of critical hospital equipment across multiple departments, improving device uptime and helping maintain continuous patient‑care delivery during high‑demand periods.
Skills
- Time management efficiency
- Troubleshooting and fault finding
Timeline
Technical Support Specialist
Concentrix
2025.06 - 2026.01
Technical AV Project Manager
Believers Loveworld Inc.
2023.09 - Current
Volunteer Research Assistant | Independent Scientific Report / Dissertation
Ulster University
2022.02 - 2023.12
Technical Support Assistant
SaveALife Mission Hospital
2020.12 - 2021.12