Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chukwuma Samuel

London

Summary

Personable and positive individual with excellent communication and problem-solving skills. Possesses foundational understanding of customer service principles and proficient in handling inquiries and resolving issues efficiently. Dedicated to enhancing customer satisfaction and fostering long-term relationships.


Overview

16
16
years of professional experience

Work History

Custome Advisor

B&Q
10.2023 - Current
  • Guiding customers through product selection, offering tailored recommendations based on individual needs.
  • Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
  • Supporting inventory management initiatives by monitoring stock levels of popular items and communicating with the appropriate departments for timely replenishment.
  • Educating customers on product features, benefits, and usage tips, increasing their confidence in making informed decisions.
  • Increasing efficiency and team productivity by promoting operational best practices.
  • Maintaining up-to-date knowledge of product and service changes.

Portrait Photographer

Genius Photography
03.2009 - Current
  • Continuously updated technical skills and knowledge of industry trends to maintain a competitive edge in the market.
  • Improved workflow efficiency by implementing organizational systems for scheduling appointments, managing contracts, and tracking payments.
  • Developed strong relationships with clients, ensuring their comfort and ease during portrait sessions.
  • Delivered outstanding customer service, addressing any concerns or questions promptly and professionally.

Personal Shopper

Ocado Group
04.2023 - 10.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Education

Bachelor of Science - Business Administration And Management

Ahmadu Bello University
Zaria, Nigeria
11-2007

Skills

  • Computer skills
  • Teamwork and collaboration
  • Problem-solving skills
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Understanding customer needs
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Adaptability and flexibility

Timeline

Custome Advisor

B&Q
10.2023 - Current

Personal Shopper

Ocado Group
04.2023 - 10.2023

Portrait Photographer

Genius Photography
03.2009 - Current

Bachelor of Science - Business Administration And Management

Ahmadu Bello University

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Chukwuma Samuel