Chukwuemeka Achebe
Oxford,Oxfordshire
Summary
Experienced IT Technician with expertise in Windows operating systems, basic Linux, and network fundamentals. Proficient in hardware, software troubleshooting and resolving technical issues quickly. Skilled in Microsoft Office and Microsoft 365 support, Active directory, incident logging and ticket management systems.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work history
Junior IT Support technician
Reliance Information systems
Lagos
2022.03 - 2024.09
- Monitored computer networks, ensured continuous uptime.
- Improved system performance with installation of new hardware components.
- Troubleshot technical glitches with advanced diagnostic tools.
- Diagnosed network issues for seamless connectivity.
- Assisted in software installations to ensure optimal operating systems.
Education
Master’s Degree - Engineering Management
University of Chester
Chester, England 2024.10 - 2025.10
Bachelor’s Degree - Mechanical Engineering
Michael Okpara University
Abia state, Nigeria 2015.08 - 2022.02
Skills
- IT Helpdesk and Technical Support
- Windows operating systems and basic Linux
- Hardware, software and peripheral troubleshooting
- Desktop and laptop installation and configuration
- Network fundamentals (LAN, Wi-Fi, TCP/IP basics)
- Microsoft Office and Microsoft 365 support
- Incident logging and ticket management systems
- Remote support tools
- User account and access support
- Clear communication and customer service
- Documentation and technical reporting
- Directory services experience
- Windows server deployment
Practical Experience & Academic Projects
Provided hands-on technical support to colleagues during academic and group projects, including software installation, system setup and troubleshooting., Assisted users with resolving system and application issues to ensure projects were completed on time., Used structured problem-solving and root-cause analysis methods to investigate and resolve technical and operational challenges., Worked extensively with digital tools, collaboration platforms and reporting systems as part of engineering and management coursework.
Technical & Support Capabilities
- Installing, configuring and maintaining desktop and laptop systems
- Diagnosing hardware issues and replacing faulty components
- Troubleshooting operating system and application problems
- Supporting users with login, access and account-related issues
- Providing remote and on-site technical assistance
- Supporting printers and common office peripherals
- Basic configuration and troubleshooting of networking devices such as routers and switches
- Maintaining clear support records and technical documentation
Personal Strengths
- Strong passion for IT systems, troubleshooting and user support
- Excellent problem-solving and analytical skills developed through engineering study
- Confident in communicating with both technical and non-technical users
- Highly organised, reliable and able to manage multiple support requests effectively
- Proactive learner who enjoys staying up to date with new technologies
Career Objective
To build a successful career in IT Helpdesk and IT Support, contributing positively to service delivery, user satisfaction and system reliability, while continuing to develop my technical expertise and professional skills within a dynamic IT environment.
Timeline
Master’s Degree - Engineering Management
University of Chester
2024.10 - 2025.10
Junior IT Support technician
Reliance Information systems
2022.03 - 2024.09
Bachelor’s Degree - Mechanical Engineering
Michael Okpara University
2015.08 - 2022.02