CHUKWUDUMEBI OBI
Southwick, Brighton
Summary
My diverse background, spanning customer service, quality control, business strategy, strategic partnership, and business development across reputable organizations, equips me with a holistic skill set. Combined with my ongoing MBA studies, I offer a unique and dynamic perspective. I bring adaptability, innovation, and the ability to optimize operations to drive an organization's success in an ever-evolving business environment.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Chief Growth Officer
BEST CHOICE COSMETICS & FRAGRANCES Lagos
01.2022 - Current
- Launched an e-commerce website to expand the company's online presence
- Established strong partnerships with major vendors, including Unilever Nigeria and Paxo Beauty
- Implemented a 6.5KVA inverter system with the Operations Officer to reduce fuel consumption and collaborated with an HR expert to attract top talent, resulting in a 90% revenue growth and a 100% increase in average customer purchases.
Business Development Consultant
BEST CHOICE COSMETICS & FRAGRANCES Lagos
12.2019 - 12.2021
- Teamed up with a cosmetic chemist for scientifically-backed skincare recommendations, elevating the customer experience
- Led a skilled social media team on platforms like Facebook, Instagram, and TikTok to boost brand awareness
- Restructured the business with new roles, including an accountant, operations/data analyst, and outsourced HR
- Collaborated with brand consultants for business rebranding and marketing, optimizing operations, cutting losses by 80%, eliminating dormant products, increasing average customer purchase by 150%, and achieving an impressive 170% revenue growth
Production Engineer
DANGOTE Lagos
12.2018 - 10.2019
- Contributed to daily operations, collaborating efficiently with team members
- Coordinated with maintenance, quality control, and store departments to uphold product standards on the production floor
- Engaged in Operations meetings focusing on optimizing production strategies across various departments
- Participated in troubleshooting issues on the production floor, fostering effective working relationships and gaining expertise in data entry, analysis, and reporting of production values.
Customer & Transaction Service Officer
GTBANK PLC
Lagos
07.2018 - 10.2018
- Managed customer cash deposits, ensuring accurate entry and sorting
- Collaborated with colleagues to address customer complaints and inquiries, prioritizing customer satisfaction
- Organized and prepared cash for ATM machines, and worked closely with the assistant operations head to provide prompt customer service and minimize queues.
Quality and Process Control Intern
PLADIS GLOBAL
Lagos
07.2016 - 12.2016
- Participated in testing a new biscuit during product development
- Conducted batch tests for biscuit production using cassava flour as a cost-effective substitute
- Collected data on product quality, including measurements, visual inspections, and packaging checks
Education
Master of Business Administration -
University of Sussex
Brighton 09.2023 -
Bachelor of Science - Chemical Engineering
University of Lagos
09.2013 - 08.2018
Diploma - Chemical Engineering
University of Lagos
09.2012 - 07.2013
Skills
- Effective interpersonal and teamwork skills
- Strong networking and communication abilities
- Proficient in analytical thinking and presentation
- Skilled in research and strategy development
- Problem-solving and critical thinking expertise
- Competent in sales, marketing, and customer service
- Leadership and people management capabilities
- Strategic partnership and collaboration skills
- Ability to implement eco-friendly and health/safety practices
- Demonstrates hard work and dedication
VOLUNTEER
Business Partner | March 2023 - Present
MASTONREED CONSULTING, Lagos
• Conduct research, collect data, and interview clients to understand their organization and goals.
• Identify issues, prepare business proposals, and manage project execution while maintaining communication among stakeholders.
CERTIFICATES
- Completed McKinsey Forward Online Learning Program in December 2022.
- Engaged in the Federal Competition and Consumer Protection Commission Community Development Service during NYSC in 2019.
- Obtained a Health, Security, Safety, and Environment (HSE) level 1 and 2 certification from DEEPRIMEX CONSULTING in 2017.
- Graduated from Daystar Leadership Academy in 2012.
Timeline
Master of Business Administration -
University of Sussex
09.2023 -
Chief Growth Officer
BEST CHOICE COSMETICS & FRAGRANCES Lagos
01.2022 - Current
Business Development Consultant
BEST CHOICE COSMETICS & FRAGRANCES Lagos
12.2019 - 12.2021
Production Engineer
DANGOTE Lagos
12.2018 - 10.2019
Customer & Transaction Service Officer
GTBANK PLC
07.2018 - 10.2018
Quality and Process Control Intern
PLADIS GLOBAL
07.2016 - 12.2016
Bachelor of Science - Chemical Engineering
University of Lagos
09.2013 - 08.2018
Diploma - Chemical Engineering
University of Lagos
09.2012 - 07.2013
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