CHUKWUDIRE IFEOMA CYNTHIA
Beckenham,United Kingdom
Summary
Dedicated professional with extensive expertise in food service standards and specialty coffee preparation. Demonstrates exceptional time management, teamwork, and communication skills, ensuring punctuality and resilience under pressure. Proficient in POS systems, decision-making, creative thinking, waste management, and adherence to food safety regulations. Committed to maintaining nutritional information awareness and fostering a collaborative team environment.
Overview
1
1
year of professional experience
20
20
years of post-secondary education
1
1
Certification
Work history
Barista
Superdrug Head Office
Croydon
2024.08 - 2025.01
- Prepared a variety of espresso-based drinks, consistently achieving high customer satisfaction
- Developing and maintaining expertise in menu offerings to assist customers with questions and recommendations
- Ensuring cleanliness and organization of work areas, including coffee machines, grinders, and other equipment
- Processing orders and payments through POS system quickly and accurately during high-traffic hours
- Recognized by management for reliability, punctuality, and a positive attitude
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Completed repetitive food preparation tasks in line with restaurant standards.
Barista
SODEXO, HMRC
Croydon
2024.03 - 2024.08
- Delivered exceptional service to customers by preparing quality coffee and tea beverages per order specifications
- Assisted in training new hires on beverage preparation techniques and customer service expectations
- Maintained product quality by regularly cleaning and maintaining brewing and grinding equipment
- Promoted upselling of seasonal items and menu specials, contributing to a 15% increase in sales
- Handled high volumes of orders efficiently while maintaining a calm and friendly demeanor
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Input customer orders into ticketing system and noted special restrictions or choices.
- Offered personalised beverage recommendations, enhancing customer rapport.
Education
Master Degree - Strategic Marketing with Brand Leadership
University of Hertfordshire
2023.01 - 2024.01
Bachelor of Science - undefined
Imo State University
Owerri, Imo State 2015.01 - 2018.01
West African Examination Council - undefined
Mount Zion Secondary School
2012.01 - 2013.01
Senior Secondary School Certificate - undefined
Federal Government Girls’ College
2006.01 - 2012.01
First School Leaving Certificate - undefined
Good Shepherd Nursery and Primary School
1997.01 - 2006.01
Skills
- Time Management
- Teamwork
- Communication
- POS System Proficiency
- Foodservice standards
- Specialty coffee preparation
- Resilience under pressure
- Teamwork and collaboration
- Punctuality maintenance
- Decision making
- Creative thinking
- Waste management
- Food safety regulations
- Nutritional information awareness
Certification
- Food Handling Certification
- Barista Training Certification
Affiliations
- Listen to music
- Reading and travelling
References
Frederick Ajemanyi
F.Ajemanyi@glfschools.org
07377710215
Doris D'souza
doris.dsouza@sodexo.co
07368336013
Timeline
Barista
Superdrug Head Office
2024.08 - 2025.01
Barista
SODEXO, HMRC
2024.03 - 2024.08
Master Degree - Strategic Marketing with Brand Leadership
University of Hertfordshire
2023.01 - 2024.01
Bachelor of Science - undefined
Imo State University
2015.01 - 2018.01
West African Examination Council - undefined
Mount Zion Secondary School
2012.01 - 2013.01
Senior Secondary School Certificate - undefined
Federal Government Girls’ College
2006.01 - 2012.01
First School Leaving Certificate - undefined
Good Shepherd Nursery and Primary School
1997.01 - 2006.01