Chukwu Monday
Customer Support|Sales Development
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Regional Sales Manager
Arca Payment Company Ltd
09.2023 - 08.2024
- Developed and maintained positive relationships with clients in assigned sales territories.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Managed team of 11 regional sales representatives and consistently achieved high sales targets.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
Customer Service Manager
Kippa Africa
07.2022 - 10.2023
- Responded to customer inquiries to provide information on bank accounts, policies, products and services.
- Strengthened relationships with corporate clients by providing exceptional service and timely support.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Customer Success Manager
Itex Integrated Services Limited
06.2021 - 07.2022
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Enhanced customer engagement by launching community forum where customers could share insights and best practices.
Sales Manager
Xpress Payment Solutions Limited
11.2017 - 05.2021
- Onboard and provide support for agents, training and branding of Customers.
- Conducted research, gathered information from multiple sources and presented results.
- Worked with Agents to understand needs and provide excellent services.
- Served customers in a friendly and empathetic manner following outlined steps of service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Increased customer satisfaction by resolving POS terminal issues.
Education
Master of Science - Cyber Security
04.2001 -
Bachelor of Science - Computer Science
04.2001 -
Skills
Problem-solving
Live chat and Technical support
Customer relationship management (CRM)
Product sales and service solutions
Business development
Sales and market development
Hobbies
Creative arts, bowling
Referees:
Available on request
Timeline
Regional Sales Manager - Arca Payment Company Ltd
09.2023 - 08.2024
Customer Service Manager - Kippa Africa
07.2022 - 10.2023
Customer Success Manager - Itex Integrated Services Limited
06.2021 - 07.2022
Sales Manager - Xpress Payment Solutions Limited
11.2017 - 05.2021
University of Hertfordshire - Master of Science, Cyber Security
04.2001 -
Cross River University of Technology - Bachelor of Science, Computer Science
04.2001 -