CHUKS IKEM

•Supportıng clients with complex needs and challenging behaviours to develop independent living skills in accordance with their individual care plans.

• Assisting clients with home maintenance duties, including shopping and cleaning

• Assisting clients with all personal care and mobility needs

• Promoting the mental and physical activity of clients by supporting them in household tasks, hobbies, outings and holidays.

• Providing assistance with medication, documentation, shopping and domestic duties as required.

• Tracking and documenting client behaviours, activity engagement, skills development and notable incidents.

• Administering medication according to schedule, promoting optimal health outcomes.
• Maintaining detailed records of Clients' behaviour changes for healthcare team reference.
• Completing housekeeping tasks resulting in a clean, safe home environment.
• Giving feedback on clients' progress leading to adjustments in personalised care plans.
• Providing physical and emotional support, employing compassionate care to help individuals achieve their full potential.
• Ensuring consistent quality improvement by developing improved personal care services, optimising service user satisfaction.

• Monitored performance of allocated sites using NMS and RMS.
• Escalated real time event as they occurred across allocated sites.
• Ensured all warnings and sites down were appropriately logged on Affectli and escalated to field team to investigate and resolve incidents which has been detected.
• Followed up with Field Engineers for regular updates on actions taken towards resolution of faults across sites..
• Constant monitoring and analysis of network performance
• Ensured that power related faults were correctly diagnosed and escalated by providing 24/7 site monitoring on a shift basis
• Created detailed reports of network status for management review on a regular basis,.
• Responded to network customer support team within agreed SLA's
• Created and updated/managed trouble ticket for any detected problem
• Responded to incident, tracked and documented issues and resolutions in detail
• Managed technical escalations to ensure faults were rectified within agreed SLA's
• Provided system support to field engineers
• Created robust backup strategies; safeguarded company's critical information from potential loss or corruption.

• Support Ericsson's mobile network services (2G, 3G, 4G ), including troubleshooting radio access networks (RAN) and core network elements.
• Conduct routine health checks and preventive maintenance to avoid network disruptions and enhance service quality.
• Monitored alarm and performance information on a 24-hour basis
• Responded to network incidents (e.g., equipment failures, service outages, latency issues) by diagnosing the root cause and implementing corrective actions.
• Created and updated/managed trouble ticket for any detected problem
• Created and assigned work orders to field service Engineers
• Managed technical escalations to ensure fault is rectified within agreed SLA's
• Followed established escalation procedures to ensure incidents that cannot be resolved at the NOC level were escalated to the appropriate engineering teams in a timely manner.
• Ensured uptime consistency by coordinating maintenance activities.

• Conducted regular drive-test for 2G/UMTS/HSDPA using Tems investigation software (2G voice, 3G voice and data, FTP), to check coverage and quality by analyzing Rx level, Rx Quality, BER, AS CPICH Ec/No etc
• Analysed interference, calldrops, handover failures, frequent channels reselection and generated Log files using drive-test tools
• Performed data through put drive test, statistic monitoring and analysis of packet network
• Performed antenna audit, site survey and recommended network enhancement project
• Performed single site verification (SSV) and optimization for 2G, 3G network to ensure required standards and KPIs were met.
• Tracked network performance to identify weak points and implement improvements.