Chui Han Trina Lam
HEYWOOD,United Kingdom
Summary
Highly skilled professional with proficiency in Microsoft Office Suite, exceptional time efficiency, and meticulous attention to detail. Demonstrates strategic decision-making abilities and expertise in record-keeping and database administration. Committed to leveraging these competencies to drive organisational success and achieve career growth.
Overview
24
24
years of professional experience
2015
2015
years of post-secondary education
Work History
Administrator (Registry Services)
Global Banking School
Manchester, United Kingdom
08.2024 - Current
- Design, issue, and manage records of academic certificates for students.
- Verify the accuracy of student information on certificates.
- Implement security measures to prevent certificate forgery.
- Organize examination schedules and venues, coordinating with all parties involved.
- Ensure all exam materials and resources are prepared in advance.
- Oversee the distribution and collection of exam papers.
- Supervise the exam process to ensure it runs smoothly.
- Assist with student identity verification during enrollment and update records in the system.
PERSONAL CARER
Sunshine Care C.I.C.
Rochedale
09.2023 - 03.2025
- Provided support, encouragement and companionship by engaging clients in activities, playing games, going for walks and outings
- Dispensed medications as directed by medical providers and family members
SUPPORT ASSISTANT
L'arche Manchester
Manchester
05.2022 - 08.2023
- Helping the learning disabilities to participate in the community and their local neighborhoods
- Assisting with personal hygiene, dress and health needs of individuals
- Accompanying members with a disability and facilitating them to meet their leisure, social, practical and spiritual needs
- Fostering the development of member's ability to make choices and decisions, and taking up the reference role of one person in particular
- Assisting with the clearing of the house, the cooking, the laundry and likewise in a flat, as agreed in the Support Plan
SENIOR CUSTOMER SERVICE OFFICER
Sunlife Hong Kong Limited
Hong Kong
07.2018 - 05.2021
- Handled customer complaints and provided timely solutions
- Ensure new businesses applications fulfill AML & KYC requirements
- Attend to emails from internal or external customers (mainly agents) within the 48 hours
- Update departmental Operation Manual Procedure and some administrative flows as and when needed
- Developed and maintained a comprehensive knowledge of product offerings, allowing for more effective issue resolution
- Enhanced customer satisfaction by consistently providing prompt and accurate resolutions to inquiries and concerns
- Contributed to increased sales figures by upselling products or services when appropriate during customer interactions
CUSTOMER SERVICE OFFICER
Manulife (International) Limited
Hong Kong
03.2014 - 06.2018
- Ensure new businesses applications fulfill AML & KYC requirements
- Handle Pension and Group Medical insurance enquires for walk-in clients and agents and through emails
- Maintained thorough knowledge of company products to provide accurate, complete information to customers
- Investigated and resolved customer complaints efficiently and patiently
- Coordinated efforts with supervisor to resolve high-risk problems
CUSTOMER SERVICES OFFICER
Principal Insurance Company (HK) Ltd
Hong Kong
05.2010 - 04.2014
- Attended to inbound / outbound calls for retirement and mutual fund (unit trust) products
- Handle client complaints
- Streamlined call handling processes for improved efficiency and reduced wait times
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality
- Increased customer loyalty through personalized interactions, building rapport with clients
SENIOR ADMINISTRATOR
AXA China Region Trustees Limited
Hong Kong
03.2009 - 04.2010
- Process termination cases for retirement scheme members
- Maintain a good relationship with customers and ensure accurate data entry into the system
- Streamlined administrative processes by implementing efficient systems and procedures, resulting in increased productivity
- Managed a team of junior administrators, providing guidance and support to ensure high levels of performance and job satisfaction
ADMINISTRATOR
BestServe Company Limited
Hong Kong
04.2007 - 02.2009
- Communicate with customers to facilitate enrollment, contributions, and terminations in the pension scheme
- Maintaining a long-term relationship with employers is essential to ensure that they are compliant with personnel regulations and avoid any potential surcharges
- Deliver exceptional and professional customer service to clients through both phone and email communication
- Identify any discrepancies in account balances and provide responses
ADMINISTRATOR
HSBC Life (International) Limited
Hong Kong
01.2001 - 04.2005
- Reviewed and reported on audit actions, charting progress to conclusion
- Provided administrative support for Pension Scheme through to employee benefits
- Handled customer issues professionally and patiently at all times
- Kept and updated records of customer interactions, complaints and transactions
- Handled customer complaints and provided timely solutions
Education
BACHELOR - BUSINESS MANAGEMENT
Holmes Institute
Skills
- Time efficiency
- Microsoft office suite proficiency
- Attention to Detail
- Strategic decision-making
- Record-keeping
- Database administration
Languages
English
Mandarin
Cantonese
Timeline
Administrator (Registry Services)
Global Banking School
08.2024 - Current
PERSONAL CARER
Sunshine Care C.I.C.
09.2023 - 03.2025
SUPPORT ASSISTANT
L'arche Manchester
05.2022 - 08.2023
SENIOR CUSTOMER SERVICE OFFICER
Sunlife Hong Kong Limited
07.2018 - 05.2021
CUSTOMER SERVICE OFFICER
Manulife (International) Limited
03.2014 - 06.2018
CUSTOMER SERVICES OFFICER
Principal Insurance Company (HK) Ltd
05.2010 - 04.2014
SENIOR ADMINISTRATOR
AXA China Region Trustees Limited
03.2009 - 04.2010
ADMINISTRATOR
BestServe Company Limited
04.2007 - 02.2009
ADMINISTRATOR
HSBC Life (International) Limited
01.2001 - 04.2005
BACHELOR - BUSINESS MANAGEMENT
Holmes Institute
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