- Practice of swimming and yoga
Chrystel Taillefer
Hampton,Middlesex
Summary
Friendly and professional with 6 years of experience working in the NHS, bringing strong clinical skills, safety awareness and a calm approach. Previously worked as a British Airways Cabin Crew Member, benefited from many years of customer service experience in a busy, people-focused environment. Fluent in English and French, I can communicate confidently with customers from all backgrounds, and I always take pride in delivering a high standard of service.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Nurse Associate
NHSBT
Twickenham, Middlesex
08.2020 - Current
- Provided friendly and professional customer service at the clinic's reception, ensuring people felt welcome, and informed about the blood donation process.
- Performed venepuncture and maintained high clinical safety standards while delivering calm, reassuring care.
- Managed fainting and other medical adverse events confidently, following procedures and working effectively as part of a multidisciplinary team.
- Progressed to a Nurse Associate apprenticeship after three years, showing a growth mindset and a desire to develop clinical skills.
Cabin Crew
British Airways
Healthrow, Greater London
04.2000 - 08.2020
- Always prioritised safety and security during flights, and was able to resolve situations quickly with a positive approach, great communication skills, and professionalism.
- Delivered excellent customer service and cared for people by listening and making them feel valued.
- Demonstrated open-mindedness, and promoted inclusivity and diversity at all times.
Cabin Crew
Emirates
Dubai, UAE
01.1999 - 03.2000
- Provided exceptional onboard service, ensuring passenger safety in a fast-paced, multicultural environment.
Education
Certificate of Higher Education - Nursing Associate
The Open University
England01-2026
Master of Arts - Sociology of Contemporary Culture
University of York
York, England1997
Skills
- Customer service and team collaboration
- Safety and emergency procedures knowledge and compliance
- Adaptability, accountability, and time management
- Professionalism and cultural awareness
- Excellent clinical skills and empathy
- Attention to detail, and high standards of service delivery
- Bilingual in English and French
- Resilience and able to work under pressure
Certification
Basic Life Support including CPR and AED.
Manual Handling
Fire Safety Training
Infection Prevention and Control
Safeguarding Adults and Children
Interests
Timeline
Nurse Associate
NHSBT
08.2020 - Current
Cabin Crew
British Airways
04.2000 - 08.2020
Cabin Crew
Emirates
01.1999 - 03.2000
Certificate of Higher Education - Nursing Associate
The Open University
Master of Arts - Sociology of Contemporary Culture
University of York